Poor print quality and unexpected printouts
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123
Common poor quality printout problems
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124
Meaningless characters print
..........................................................................................
124
Ink is smearing
................................................................................................................
125
Ink is not filling the text or graphics completely
...............................................................
125
Output is faded or dull colored
........................................................................................
126
Colors are printing as black and white
............................................................................
126
Wrong colors are printing
................................................................................................
126
Printout shows bleeding colors
.......................................................................................
127
Colors do not line up properly
.........................................................................................
127
Lines or dots are missing from text or graphics
..............................................................
127
Solve paper-feed problems
...................................................................................................
127
Solve scan problems
............................................................................................................
129
Scanner did nothing
........................................................................................................
129
Scan takes too long
........................................................................................................
130
Part of the document did not scan or text is missing
.......................................................
130
Text cannot be edited
.....................................................................................................
130
Error messages appear
..................................................................................................
131
Scanned image quality is poor
........................................................................................
131
Scan defects are apparent
..............................................................................................
132
Solve copy problems
............................................................................................................
133
No copy came out
...........................................................................................................
133
Copies are blank
.............................................................................................................
133
Documents are missing or faded
....................................................................................
134
Size is reduced
...............................................................................................................
134
Copy quality is poor
........................................................................................................
134
Copy defects are apparent
.............................................................................................
135
The device prints half a page, then ejects the paper
......................................................
135
Error messages appear
..................................................................................................
135
Paper mismatch
..............................................................................................................
135
Solve fax problems
...............................................................................................................
136
The fax test failed
...........................................................................................................
136
Solve wireless problems (HP Officejet J4680 only)
..............................................................
148
Troubleshoot installation issues
............................................................................................
150
Hardware installation suggestions
..................................................................................
150
Software installation suggestions
....................................................................................
151
Clear jams
............................................................................................................................
152
Clear paper jams
............................................................................................................
152
Avoid paper jams
............................................................................................................
154
A
HP supplies and accessories
Order printing supplies online
...............................................................................................
155
Supplies
................................................................................................................................
155
HP media
........................................................................................................................
155
B
Support and warranty
Hewlett-Packard limited warranty statement
.........................................................................
157
Obtain electronic support
......................................................................................................
158
Contents
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