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HP PageWide Managed Color MFP E58650 User Guide - Page 244

Does your phone line have a call-waiting feature?, Check fax accessory status, Conﬁguration

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Does your phone line have a call-waiting feature? If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax telephone line. Check fax accessory status If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the status. 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: ● Reports ● Configuration/Status Pages ● Configuration Page 3. Touch the Print button to print the report, or touch the View button to view the report on the screen. The report consists of several pages. NOTE: The printer IP address or host name is listed on the Jetdirect Page. On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading, check the Modem Status. The following table identifies the status conditions and possible solutions. NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or Internet fax, those configurations could be disabling the feature. Operational / Enabled1 The analog-fax accessory is installed and ready. Operational / Disabled1 The fax accessory is installed, but you have not configured the required fax settings yet. The fax accessory is installed and operational; however, the HP Digital Sending utility has either disabled the printer fax feature or has enabled LAN fax. When LAN fax is enabled, the analog-fax feature is disabled. Only one fax feature, either LAN fax or analog fax, can be enabled at a time. NOTE: If LAN fax is enabled, the Scan to Fax feature is unavailable on the printer control panel. Non-Operational / Enabled/Disabled1 The printer has detected a firmware failure. Upgrade the firmware. Damaged / Enabled/Disabled1 The fax accessory has failed. Reseat the fax accessory card and check for bent pins. If the status is still DAMAGED, replace the analog-fax accessory card. 1 ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is turned off). 230 Chapter 9 Solve problems ENWW

Section	Page
Printer overview	15
Printer views	16
Printer front view	16
Printer back view	17
Interface ports	17
Control-panel view	18
Printer specifications	20
Technical specifications	20
Supported operating systems	22
Mobile printing solutions	24
Printer dimensions	25
Power consumption, electrical specifications, and acoustic emissions	29
Operating-environment range	29
Printer hardware setup and software installation	30
Paper trays	31
Load paper to Tray 1 (multi-purpose tray)	32
Introduction	32
Tray 1 paper orientation	33
Use alternative letterhead mode	36
Enable Alternative Letterhead Mode by using the printer control-panel menus	36
Load paper to Tray 2	37
Introduction	37
Tray 2 paper orientation	38
Use alternative letterhead mode	40
Enable Alternative Letterhead Mode by using the printer control-panel menus	40
Load paper to Tray 3	41
Introduction	41
Tray 3 paper orientation	42
Use alternative letterhead mode	44
Enable Alternative Letterhead Mode by using the printer control-panel menus	44
Load paper to the 3 x 500-sheet paper feeder	45
Introduction	45
3 x 500-sheet tray paper orientation	46
Use alternative letterhead mode	49
Enable Alternative Letterhead Mode by using the printer control-panel menus	49
Load and print envelopes	50
Introduction	50
Print envelopes	50
Envelope orientation	50
Load and print labels	52
Introduction	52
Manually feed labels	52
Label orientation	53
Supplies, accessories, and parts	55
Order supplies, accessories, and parts	56
Ordering	56
Supplies and accessories	56
Customer self-repair parts	57
Replace the cartridges	60
Introduction	60
Cartridge information	60
Remove and replace the cartridge	62
Replace the ink-collection unit	65
Introduction	65
Remove and replace the ink-collection unit	65
Print	67
Print tasks (Windows)	68
How to print (Windows)	68
Automatically print on both sides (Windows)	70
Manually print on both sides (Windows)	70
Print multiple pages per sheet (Windows)	71
Select the paper type (Windows)	71
Additional print tasks	72
Print tasks (OS X)	73
How to print (OS X)	73
Automatically print on both sides (OS X)	73
Manually print on both sides (OS X)	73
Print multiple pages per sheet (OS X)	74
Select the paper type (OS X)	74
Additional print tasks	75
Store print jobs on the printer to print later or print privately	76
Introduction	76
Create a stored job (Windows)	76
Create a stored job (OS X)	78
Print a stored job	78
Delete a stored job	79
Information sent to printer for Job Accounting purposes	79
Mobile printing	80
Introduction	80
Wireless Direct Print and NFC Printing	80
HP ePrint via email	81
HP ePrint software	82
AirPrint	82
Google Cloud Print	82
Android embedded printing	83
Print from the USB port	84
Introduction	84
Enable the USB port for printing	84
Print USB documents	85
Copy	87
Make a copy	88
Copy on both sides (duplex)	90
Copy on both sides automatically	90
Copy on both sides manually	90
Additional options when copying	91
Additional copy tasks	93
Scan	95
Set up Scan to E-mail using the HP Embedded Web Server	96
Introduction	96
Before you begin	96
Step one: Access the HP Embedded Web Server (EWS)	96
Step two: Configure the Network Identification settings	97
Step three: Configure the Send to E-mail feature	97
Option one: Basic configuration using the E-mail Setup Wizard	98
Option two: Advanced configuration using the E-mail Setup	101
Set up Send to E-mail to use Office 365 Outlook (optional)	105
Introduction	105
Step one: Access the HP Embedded Web Server (EWS)	105
Step two: Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook acc ...	105
Set up Scan to Network Folder using the HP Embedded Web Server	108
Introduction	108
Before you begin	108
Step one: Access the HP Embedded Web Server	108
Step two: Set up Save to Network Folder	108
Method one: Use the Save to Network Folder Wizard	109
Method two: Use Save to Network Folder Setup	110
Step one: Begin the configuration	110
Step two: Configure the Save to Network Folder settings	110
Dialog one: Set the button location for the Quick Set and options for user interaction at the contro ...	111
Dialog two: Folder Settings	111
Configure the destination folder for scanned documents	112
Select the destination folder permissions	115
Dialog three: Notification settings	115
Dialog four: Scan Settings	116
Dialog five: File Settings	117
Dialog six: Summary	118
Step three: Complete the configuration	118
Set up Save to USB using the HP Embedded Web Server	119
Introduction	119
Before you begin	119
Step one: Access the HP Embedded Web Server	119
Step two: Enable Save to USB Setup	119
Default scan settings for Save to USB setup	119
Default file settings for Save to USB Setup	120
Set up Save to SharePoint® (Flow models only)	122
Introduction	122
Before you begin	122
Step one: Access the HP Embedded Web Server (EWS)	122
Step two: Enable Save to SharePoint®	123
Scan and save a file directly to a Microsoft® SharePoint site	125
Create Quick Sets using the HP Embedded Web Server	126
Introduction	126
Step one: Access the HP Embedded Web Server (EWS)	126
Step two: Create a Quick Set	126
Scan and send to email	128
Introduction	128
Scan and send a document to email	128
Scan and send to network folder	131
Introduction	131
Scan and save the document to a folder	131
Scan and send to USB Flash Drive	134
Introduction	134
Scan and save the document to a USB flash drive	134
Additional options when scanning	137
HP JetAdvantage business solutions	139
Additional scan tasks	140
Fax	141
Set up fax	142
Introduction	142
Set up fax by using the printer control panel	142
Change fax configurations	143
Fax dialing settings	143
General fax send settings	144
Fax receive settings	145
Send a fax	147
Additional fax tasks	148
Manage the printer	149
Advanced configuration with HP Embedded Web Server (EWS)	150
Introduction	150
How to access the HP Embedded Web Server (EWS)	150
HP Embedded Web Server features	151
Information tab	151
General tab	152
Copy/Print tab	153
Scan/Digital Send tab	153
Fax tab	155
Troubleshooting tab	155
Security tab	156
HP Web Services tab	156
Networking tab	156
Other Links list	158
Advanced configuration with HP Utility for OS X	159
Open HP Utility	159
HP Utility features	159
Configure IP network settings	161
Printer sharing disclaimer	161
View or change network settings	161
Rename the printer on a network	161
Manually configure IPv4 TCP/IP parameters from the control panel	162
Manually configure IPv6 TCP/IP parameters from the control panel	162
Link speed and duplex settings	163
Printer security features	165
Introduction	165
Security statements	165
Assign an administrator password	165
IP Security	166
Lock the formatter	166
Encryption support: HP High Performance Secure Hard Disks	166
Energy-conservation settings	167
Introduction	167
Optimize speed or energy usage	167
Set the sleep timer and configure the printer to use 1 watt or less of power	167
Set the sleep schedule	168
HP Web Jetadmin	170
Software and firmware updates	171
Solve problems	173
Customer support	174
Control panel help system	175
Restore factory settings	176
Introduction	176
Method one: Restore factory settings from the printer control panel	176
Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers onl ...	176
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	177
Change the “Very Low” settings	177
For products with fax capability	177
Order supplies	178
Printer does not pick up paper or misfeeds	179
Introduction	179
The printer does not pick up paper	179
The printer picks up multiple sheets of paper	181
The document feeder jams, skews, or picks up multiple sheets of paper	185
Clean the pickup rollers and separation pad in the document feeder	186
Clear paper jams	188
Introduction	188
Jam locations	188
Auto-navigation for clearing jams	190
Experiencing frequent or recurring paper jams?	190
Clear jams in the document feeder	191
Clear jams in the left door	194
Clear jams in Tray 1 (multipurpose tray)	195
Clear jams in Tray 2	199
Clear jams in Tray 3 (accessory)	201
Clear jams in the 3 x 500-sheet feeder	203
Clear jams in the ink-collection unit area	206
Clear jams in the output bin	209
Improve print quality	210
Introduction	210
Print from a different software program	210
Check the paper-type setting for the print job	210
Check the paper type setting (Windows)	210
Check the paper type setting (OS X)	211
Check cartridge status	211
Clean the printer	212
Print a cleaning page	212
Check the scanner glass for dirt and smudges	212
Visually inspect the cartridge	213
Check paper and the printing environment	214
Step one: Use paper that meets HP specifications	214
Step two: Check the environment	214
Step three: Set the individual tray alignment	215
Adjust color settings (Windows)	215
Print and interpret the print quality page	216
Calibrate the printer to align the colors	216
Try a different print driver	217
Improve copy image quality	219
Check the scanner glass for dirt and smudges	219
Calibrate the scanner	220
Check the paper settings	221
Check the paper size and type configuration	221
Select the tray to use for the copy	221
Check the image-adjustment settings	221
Optimize copy quality for text or pictures	222
Edge-to-edge copying	222
Clean the pickup rollers and separation pad in the document feeder	223
Improve scan image quality	225
Check the scanner glass for dirt and smudges	225
Check the resolution settings	226
Check the color settings	227
Check the image-adjustment settings	227
Optimize scan quality for text or pictures	228
Check the output-quality settings	228
Clean the pickup rollers and separation pad in the document feeder	229
Improve fax image quality	231
Check the scanner glass for dirt and smudges	231
Check the send-fax resolution settings	232
Check the image-adjustment settings	233
Optimize fax quality for text or pictures	233
Check the error-correction settings	234
Check the fit-to-page setting	234
Clean the pickup rollers and separation pad in the document feeder	235
Send to a different fax machine	236
Check the sender's fax machine	236
Solve wired network problems	237
Introduction	237
Poor physical connection	237
The computer is using the incorrect IP address for the printer	237
The computer is unable to communicate with the printer	237
The printer is using incorrect link and duplex settings for the network	238
New software programs might be causing compatibility problems	238
The computer or workstation might be set up incorrectly	238
The printer is disabled, or other network settings are incorrect	238
Solve wireless network problems	239
Introduction	239
Wireless connectivity checklist	239
The printer does not print after the wireless configuration completes	240
The printer does not print, and the computer has a third-party firewall installed	240
The wireless connection does not work after moving the wireless router or printer	240
Cannot connect more computers to the wireless printer	240
The wireless printer loses communication when connected to a VPN	241
The network does not appear in the wireless networks list	241
The wireless network is not functioning	241
Perform a wireless network diagnostic test	241
Reduce interference on a wireless network	242
Solve fax problems	243
Checklist for solving fax problems	243
What type of phone line are you using?	243
Are you using a surge-protection device?	243
Are you using a phone company voice-messaging service or an answering machine?	243
Does your phone line have a call-waiting feature?	244
Check fax accessory status	244
General fax problems	245
The fax failed to send	245
An Out of Memory status message displays on the printer control panel	245
Print quality of a photo is poor or prints as a gray box	245
You touched the Stop button to cancel a fax, but the fax was still sent	245
No fax address book button displays	245
Not able to locate the Fax settings in HP Web Jetadmin	245
The header is appended to the top of the page when the overlay option is enabled	245
A mix of names and numbers is in the recipients box	245
A one-page fax prints as two pages	245
A document stops in the document feeder in the middle of faxing	246
The volume for sounds coming from the fax accessory is too high or too low	246

Match case Limit results 1 per page

Does your phone line have a call-waiting feature?

If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in

progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax

telephone line.

Check fax accessory status

If the analog-fax accessory does not appear to be functioning, print a

Conﬁguration Page

report to check the

status.

From the Home screen, scroll to and touch the

Administration

button.

Open the following menus:

●

Reports

●

Conﬁguration/Status Pages

●

Conﬁguration Page

Touch the

button to print the report, or touch the

View

button to view the report on the screen. The

report consists of several pages.

NOTE:

The printer IP address or host name is listed on the Jetdirect Page.

On the Fax Accessory Page of the Conﬁguration Page, under the Hardware Information heading, check the

Modem Status. The following table identiﬁes the status conditions and possible solutions.

NOTE:

If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If

you are using LAN fax or Internet fax, those conﬁgurations could be disabling the feature.

Operational / Enabled

The analog-fax accessory is installed and ready.

Operational / Disabled

The fax accessory is installed, but you have not conﬁgured the

required fax settings yet.

The fax accessory is installed and operational; however, the

HP Digital Sending utility has either disabled the printer fax

feature or has enabled LAN fax. When LAN fax is enabled, the

analog-fax feature is disabled. Only one fax feature, either LAN

fax or analog fax, can be enabled at a time.

NOTE:

If LAN fax is enabled, the

Scan to Fax

feature is

unavailable on the printer control panel.

Non-Operational / Enabled/Disabled

The printer has detected a ﬁrmware failure. Upgrade the

ﬁrmware.

Damaged / Enabled/Disabled

The fax accessory has failed. Reseat the fax accessory card and

check for bent pins. If the status is still DAMAGED, replace the

analog-fax accessory card.

ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is

turned oﬀ).

230

Chapter 9

Solve problems

ENWW