HP Surestore E Tape Library Model 6/60 HP SureStore E Tape Library Models 2/20 - Page 124

Troubleshooting, Removal, and Replacement Troubleshooting Overview Understanding Error Types There are several categories of errors that might occur when you are using your library. Each error category has a different troubleshooting process, which is described in more detail later in this chapter. Soft (Recovered) Errors Partial Availability Errors Hard (Unrecovered) Errors Host, Software, and Media Errors Front Panel LED is FLASHING GREEN · Library had error, but recovered. The soft error log contains history. · From the front panel select: INFORMATION -> LIBRARY INFORMATION -> SOFT (RECOVERED) ERROR LOG Front Panel LED is SOLID AMBER · Library has a condition that needs to be noted. The library may still be operational in this state. · From the front panel select: Information -> LIBRARY Information -> LIBRARY Status (See Table 4-1 for recovery information.) Front Panel LED is FLASHING AMBER · Library had error, and cannot recover from it. You cannot operate the library until the error is resolved. The hard error log contains more information. · From the front panel select: INFORMATION -> LIBRARY INFORMATION -> HARD ERROR LOG Host Bus Adapter ·Driver conflicts ·Incompatible HBA ·SCSI ID conflict SCSI/Fibre Network Problems ·Slow or busy ·Data not streaming ·Power unstable Tape Media ·Tape damaged ·Tape write-protected ·Cleaning cartridge expired ·Incompatible cleaning or data cartridge Server ·Hardware problems ·BIOS settings ·Incorrect drivers ·Insufficient memory Backup Software ·Incorrect software configuration ·Configuration changes to host 4-4 Chapter 4