HP Surestore E Tape Library Model 6/60 HP SureStore E Tape Library Models 2/20 - Page 133

Troubleshooting Troubleshooting, Removal, and Replacement Understanding Error States Hard (Unrecovered) Errors When a hard error occurs, the front panel will display an error message that indicates the problem, and the LED bar will be flashing amber. You cannot operate the library until this error is resolved. TIP This information can also be found in the latest entry of the hard error log. View the hard error log to see the sequence of error events and more information on resolving the error condition. To view this log, access the following menu path from the front panel or press the center icon button. Main Menu -> Information -> Library Information -> Hard Error Log TIP The date and time stamp will help you resolve errors. When you review the error log, select [Older] to view error history and [Newer] to see more recent errors. Use the following steps to resolve the problem: 1. From the screen with the initial error message or from the Hard Error Log, select [More] to retrieve more information about the error, which could include the following: • Time stamp or error event • Error code number • Library component that potentially caused the problem • Error code description • Recovery suggestions • Error code qualifier that provides more information on the type of error • Sequence numbers, which are used for factory diagnostics Chapter 4 4-13