HP Surestore E Tape Library Model 6/60 HP SureStore E Tape Library Models 2/20 - Page 197

Information Needed for Support

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Customer Support Information Needed for Support Information Needed for Support Before contacting your support representative, please have the following information ready: • Model number of your library • Serial number (see "Library Information" on page 3-23) • Drive type(s) • Error codes and error code qualifiers • Revision number for library and drive firmware • Brand and model of your host computer • Brand and model of your SCSI or fibre channel host adapter • Library drivers and backup application software that you are using and the version number(s) Customer Support Appendix B B-5

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Customer Support
Information Needed for Support
Appendix B
B-5
Customer Support
Information Needed for Support
Before contacting your support representative, please have the following
information ready:
•
Model number of your library
•
Serial number (see
“
Library Information
”
on page 3-23)
•
Drive type(s)
•
Error codes and error code qualifiers
•
Revision number for library and drive firmware
•
Brand and model of your host computer
•
Brand and model of your SCSI or fibre channel host adapter
•
Library drivers and backup application software that you are using
and the version number(s)