HP Surestore E Tape Library Model 6/60 HP SureStore E Tape Library Models 2/20 - Page 126

Troubleshooting, Removal, and Replacement Understanding Error States Soft (Recovered) Errors Soft errors are hardware errors that the library recovered from by retrying the operation. Though soft errors are often transparent to a user, they are logged in the soft error log. Main Menu -> Information -> Library Information -> Soft (Recovered) Error Log Periodically review the soft error log to detect and track errors before they become serious. If you see that a component has many soft errors, it might indicate a library component that is more likely to fail. If the library has a hard error and you are unsure what caused it, you can review the soft error log to help identify problem areas. You can also use soft errors to identify the cause of software time-outs. The backup software on the host computer only allows a designated time for each operation. If the library takes longer than the backup software allows, it may be due to the library retrying a failed operation, which will show as a soft error. TIP The date and time stamp will help you resolve errors. 4-6 Chapter 4