HP Surestore E Tape Library Model 6/60 HP SureStore E Tape Library Models 2/20 - Page 131

Troubleshooting Troubleshooting, Removal, and Replacement Understanding Error States Table 4-1 Partial Availability Conditions Library Status Cause Solution Incompatible magazine(s) The magazine is incompatible with the drive type. • Ensure that you use the correct magazine for your drive type. Refer to Appendix D for more information. Mailslot open Mailslot door is open. The library robotics will not move until the mailslot is closed. • Ensure that the mailslot door is closed. RMC not present Library could not detect the remote management card. • Power cycle the library. • Contact your service representative. Front panel not present Library could not detect the front panel display. • Power cycle the library. • Contact your service representative. Slave card not present Library could not detect the library slave controller cards. • Power cycle the library. • Contact your service representative. Remote management card failed Remote management card failed power-up test. • Power cycle the library. • Contact your service representative. Front panel failed Front panel display failed power-up test. • Power cycle the library • Contact your service representative. Slave card failed Library slave controller card failed power-up test. • Power cycle the library. • Contact your service representative. Chapter 4 4-11