HP Surestore E Tape Library Model 6/60 HP SureStore E Tape Library Models 2/20 - Page 228

NOTE NOTE CAUTION Drives and Media Quantum DLT Drives & Media Troubleshooting DLT Drives This section describes the procedures for troubleshooting DLT drives, including: • Manually Rewinding a Stuck Tape • Removing a Stuck Tape • DLT Cleaning Issues • Media Issues Refer to Chapter 4 for information on troubleshooting performance issues or other problems you may encounter. If you experience problems not covered by these manuals, contact your support representative. For information on upgrading drive firmware, see page 4-60. Manually Rewinding a Stuck Tape Before manually rewinding a stuck tape, attempt to eject the tape using the tape library front panel, remote management card Web-Based Library Administrator pages, and your host backup software. Before manually rewinding a stuck tape, you must first remove the drive module from the tape library. Refer to "Removing a Drive Module" on page 4-56. After removing the drive module, view the drive hub through the clear plastic to determine if the tape has been rewound. If the tape has not been rewound, follow the steps below and refer to Figure D-5 on page D15: The DLT drive does not automatically eject a cartridge if a power failure occurs. D-14 Appendix D