HP Surestore E Tape Library Model 6/60 HP SureStore E Tape Library Models 2/20 - Page 130

Troubleshooting, Removal, and Replacement Understanding Error States Table 4-1 Partial Availability Conditions Library Status Cause Solution Drive(s) critical error Drive(s) not on Fibre Channel Firmware update needed Library fan failure Magazines(s) missing Door(s) open A critical error has occurred on a drive. Drive(s) are detected by library controller, but are not detected by any of the Fibre Channel interfaces. A library component has firmware that is different from the rest of the library. A library card cage fan has failed. Library could not detect all the magazines. One or more tape doors are open. The library robotics will not move until the door is closed. • Check the Drive Event Log from the front panel or RMC WebBased Library Administrator pages for possible causes. • Contact your service representative. • Verify that this is your intended configuration. • Verify that there are no broken or bent pins on the SCSI cables (for standard performance Fibre Channel interface only). • Tighten all SCSI cables and power cycle the library. • If problem persists, replace the SCSI cables. • Contact your service representative. • Update library firmware. (See page 4-60.) • Power cycle the library. • Contact your service representative. • Ensure that all magazines are present and correctly installed. (See "Removing/Replacing a Magazine" on page 2-14.) • Ensure that doors are closed. 4-10 Chapter 4