HP Surestore E Tape Library Model 6/60 HP SureStore E Tape Library Models 2/20 - Page 242

Table D-11 Drives and Media HP Ultrium Drives & Media Ultrium Cleaning Issues Table D-11 describes potential issues with cleaning cartridges and how to resolve them. Ultrium Cleaning Issues Problem Solution Recurring cleaning message. A brand new data cartridge is used and the clean drive icon is displayed. Cannot load the cleaning cartridge. • If the message reappears after cleaning the drive, the front panel display will indicate the need to replace the cleaning cartridge. • Replace the existing cleaning cartridge with a new one. • If the message reappears when a particular data cartridge is used, verify that the data cartridge is readable by: - Clearing the error message. - Reading the tape again. • If the data cartridge can be read, backup data from the damaged cartridge to another cartridge, and discard the damaged one. • Clean the outside of the data cartridge using a damp cloth. • Clean the drive using the drive cleaning procedure on page 2-17. • If the icon is displayed again within a short amount of time, replace the data cartridge. • Ensure the cleaning cartridge matches your drive type. Cleaning cartridges are unique for each drive technology. D-28 Appendix D