HP Surestore E Tape Library Model 6/60 HP SureStore E Tape Library Models 2/20 - Page 8

Contents

ix

Labeling Tape Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Maintaining Tape Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12

Accessing Tapes in the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Magazine Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Mailslot Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15

Drive and Tape Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Loading a Tape Into a Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Unloading a Tape from the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-17

Cleaning a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Moving Tapes Between Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

3. Library Administration

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Configuring the Library

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Enabling and Changing the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Configuring the Mailslot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Using the Remote Management Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9

Configuring the Remote Management Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Retrieving Information about the Remote Management Card . . . . . . . . . . . . . . . .3-14

Configuring the Library for Fibre Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Retrieving Information about Fibre Channel

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Setting SCSI IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19

Setting the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21

Retrieving Library Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23

Library Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23

Drive Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

Date and Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

Firmware Revisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27

Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Running Library Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28

4. Troubleshooting, Removal, and Replacement

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Section	Page
HP SureStore E Tape Library 20-Slot, 40-Slot, and 60-Slot Models	1
1 Library Installation	17
Chapter Overview	18
Identifying Product Components	19
Choosing a Location	21
Installing a Stand-Alone Library in a Rack	23
Installing the Library into a Rack	25
Preparing the Host for Installation	39
Connecting and Powering on the Library	40
SCSI Cable Connections	43
Fibre Channel Cable Connections	49
Configuring the Host System	56
Windows NT	56
Sun Solaris	56
HP-UX Hosts	57
MPE/iX Hosts	62
Identifying the Post-Installation Tasks	67
Moving or Shipping the Library	68
2 Library Operations	73
Chapter Overview	74
Front Panel Overview	75
Nesting	78
Front Panel Display Conventions	79
Status Bar	80
Understanding the Menu Structure	82
Using Tapes	83
Write-Protecting Tape Cartridges	83
Labeling Tape Cartridges	83
Maintaining Tape Cartridges	84
Accessing Tapes in the Library	85
Drive and Tape Operations	88
Loading a Tape Into a Drive	88
Unloading a Tape from the Drive	89
Cleaning a Drive	89
Moving Tapes Between Slots	90
3 Library Administration	91
Chapter Overview	92
Configuring the Library	93
Enabling and Changing the Password	95
Configuring the Mailslot	96
Using the Remote Management Card	99
Configuring the RMC	102
Retrieving Information about the RMC	104
Configuring the Library for Fibre Channel	105
Retrieving Information about Fibre Channel	108
Setting SCSI IDs	109
Setting the Date and Time	111
Retrieving Library Information	113
Library Information	113
Drive Information	115
Configuration Information	116
Date and Time	116
Firmware Revisions	117
Power Supplies	117
Running Library Diagnostic Tests	118
4 Troubleshooting, Removal, and Replacement	121
Chapter Overview	122
Troubleshooting Overview	123
Understanding Error Types	124
Understanding Error States	125
Soft (Recovered) Errors	126
Partial Availability State	128
Hard (Unrecovered) Errors	133
Host Software and Media Errors	135
Interpreting Library LEDs	137
Troubleshooting Common Problems	147
Diagnostic Support Tools	155
HP Library & Tape Tools	155
Support Tools Manager (STM)	156
Types of STM Tools for Tape Libraries	161
Sysdiag	168
Removing and Replacing Cards	171
Removing a Card	171
Replacing a Card	172
Removing and Replacing Drive Modules	174
Drive Replacement Overview	174
Unloading a Tape from a Drive	175
Taking a Drive Offline	175
Removing a Drive Module	176
Installing a Drive Module	178
Upgrading Firmware	180
Checking the Firmware Revision	181
Using the RMC	182
Using a Host Diagnostic Utility	183
Using a Firmware Upgrade Tape	184
A Technical Specifications	185
Appendix Overview	186
Environmental Specifications	187
Library Specifications	188
Physical Specifications	189
Cable Specifications	190
Drive, Media, and Bar Code Specifications	191
B Customer Support	193
Registering	194
Service Contracts	195
Backup Software Support	196
Supplies and Accessories	196
Information Needed for Support	197
C Introduction to Fibre Channel	199
Chapter Overview	200
Fibre Channel Terminology	201
Fibre Channel with Libraries	203
Host Prerequisites	204
Fibre Channel Technology	205
Connection Topologies	206
Addressing	207
Ports, Nodes, and World Wide Names	208
Fibre Channel Loop State	208
Hubs and Switches	208
Zoning	210
Advantages of Fibre Channel	211
Common Problems with Fibre Channel	212
D Drives and Media	215
Appendix Overview	216
Drive Technologies and Compatibility	217
Format Compatibility	217
Media Compatibility	217
Quantum DLT Drives & Media	219
DLT Drive and Media Specifications	219
Using DLT Tape Cartridges	221
Troubleshooting DLT Drives	228
HP Ultrium Drives & Media	233
HP Ultrium Drive and Media Specifications	233
Using HP Ultrium Cartridges	235
Troubleshooting HP Ultrium Drives	241
Glossary	245

HP Surestore E Tape Library Model 6/60 HP SureStore E Tape Library Models 2/20 - Page 8

Library Administration, Troubleshooting, Removal, and Replacement

Page 8 highlights