HP Surestore E Tape Library Model 6/60 HP SureStore E Tape Library Models 2/20 - Page 196

Customer Support Registering Your Product Backup Software Support While the library product itself is supported by Hewlett-Packard, all software products are supported by individual software vendors. When contacting the software vendor for support, you will need the following information: • Your name and telephone number • Product name, release number, operating system, build, and serial number • Detailed list of error messages reported • Configuration files and log files related to the problem • Screen dumps, if applicable • Explanation of how to reproduce the problem, if possible • Events that may have contributed to the problem, recent operator actions, recent events in the software or the system, and recent changes to the computer system, software, or network environment. Supplies and Accessories A full range of supplies may be ordered through a Hewlett-Packard authorized dealer or sales office, or by contacting HP Direct. • Call 1-800-752-0900 for the location of the nearest authorized Hewlett-Packard dealer. • To phone HP Direct, call 1-800-538-8787 or write to HP Direct at the following address: HP Direct Hewlett-Packard ATTN: Mail Order P.O. Box 1145 Roseville, CA 95678 • Visit the Customer Care website at www.hp.com/go/support. B-4 Appendix B