HP Surestore E Tape Library Model 6/60 HP SureStore E Tape Library Models 2/20 - Page 129

Troubleshooting, Removal, and Replacement Understanding Error States Troubleshooting Table 4-1 Partial Availability Conditions Library Status Cause Solution Date and time not The date and time is not set on set the front panel • Set the date and time. (See "Setting the Date and Time" on page 3-21.) Drive(s) not present The library could not detect all the expected drive modules. NOTE: This typically occurs because a drive was physically removed from the library. This may also occur for a brief time during an online drive repair. This condition will persist over a power cycle. If a drive is present in the library: • Power off the library. • Reseat the drive module. • Power on the library. • Contact your service representative. Drive(s) offline Drive(s) taken offline because of the following: • Taken offline from front panel, host computer, or library controller. • Drive(s) failed power-on test. • Drive module board failed power-on test. • Failed serial communication to drive. • Failed to load/unload tape. • Verify that the drive is online. If not, put drive back online from the front panel. • Power cycle the library. • Verify cabling and termination. • Check the error log from the front panel or RMC Web-Based Library Administrator pages for possible causes. • Contact your service representative. Drive(s) online pending Drive(s) are present and powered up, but have outdated firmware. • Update drive firmware. (See page 4-60.) Drive firmware mismatch Drives are present and powered up, but have different revisions of firmware. • Update drive firmware. (See page 4-60.) Drive(s) needs cleaning One or more drives need cleaning. • Clean the drive(s). (See page 217.) Chapter 4 4-9