HP Surestore E Tape Library Model 6/60 HP SureStore E Tape Library Models 2/20 - Page 134

Troubleshooting, Removal, and Replacement Understanding Error States 2. Record all information from this screen for later reference. 3. Select [More]. Record the list of recommendations on this and any subsequent screens. To retrieve this information after you exit, view the latest entry in the hard error log. 4. Perform the recommendations in the order presented. Continue with each successive recommendation until the problem is isolated. 5. If the problem persists after implementing all of the recommendations presented on the front panel display, contact your service representative. (See Appendix B, "Customer Support.") Clearing the Failed State The status bar on the front panel display shows a reverse video reminder (icon background reverses to black) of the drive or library fault that caused the log entry. You may clear this reminder by viewing either the Library Hard Error Log or Drive Log screens by selecting the center icon button on the Home screen. The library's reverse video reminder will also be set if the library's partial availability status changes. (See "Partial Availability State" on page 4-8.) You can clear this reminder by viewing the Library Status screen. When the library records a hard error, the library status icon in the front panel display is set to Failed. This state can be cleared (to either Healthy or Partly Available) by one of the following: • Running the Recalibrate Library test • Power cycling the library 4-14 Chapter 4