HP Surestore E Tape Library Model 6/60 HP SureStore E Tape Library Models 2/20 - Page 150

Troubleshooting, Removal, and Replacement Troubleshooting Common Problems Table 4-10 Troubleshooting Table Problem Solution Host does not detect the library. Network Monitoring The RMC Web-Based Library Administrator interface is slow in updating the web pages or does not display clearly. • Ensure that the HBA type matches the library type (HVDS, LVDS, or single-ended SCSI). • Check that the library is terminated and properly cabled. • Ensure that the terminator is compatible with the library (HVDS, LVDS, or single-ended SCSI). • Check that the library is recognized on the operating system (see page 1-40). • Check that the backup software is compatible with the library. • Check that the device is properly installed and configured using HP Library & Tape Tools available from www.hp.com/support/TapeTools. • Power cycle the library and power down the host. Wait until the library completes its power cycle before powering up the host. • Check for SCSI ID conflicts (see page 3-19). • If using Fibre Channel, make sure you power on the devices in the correct order (switch, hub, library, host). • Contact your service representative. • Check your computer's display settings. For best results, make sure the display resolution is set to 800 x 600 and the color palette is set to 65535 colors or higher. • To speed up the display of pages, be sure to bypass proxies for local access by listing the domains to exclude in the Connections/Advanced page of the browser options. • Check your browser's caching options to ensure the browser is looking for newer versions of the stored pages. (See page 3-12.) 4-30 Chapter 4