HP Surestore E Tape Library Model 6/60 HP SureStore E Tape Library Models 2/20 - Page 181

Checking the Firmware Revision, Firmware Revisions, More], Report], Main Menu, Information

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Troubleshooting NOTE NOTE Troubleshooting, Removal, and Replacement Upgrading Firmware Checking the Firmware Revision Before downloading new firmware, check your current firmware revisions, and compare them to the latest available revisions at www.hp.com/go/support. If the library is in a partial availability state due to a firmware mismatch, new firmware must be downloaded to resolve the condition. (See "Partial Availability State" on page 4-8.) 1. Ensure the library is powered on. 2. Use the following menu from the front panel: Main Menu -> Information -> Firmware Revisions 3. From the Firmware Revisions menu, use [More] to view the drive firmware revisions. You can also check your current firmware revisions via the remote management card: 1. Enter the designated IP address into the web browser to launch the Web-Based Library Administrator pages. (See "Using the Remote Management Card" on page 3-9.) 2. Select the [Report] tab. 3. Scroll down to the Firmware Revisions section of the page to view your library and drive firmware revisions. Ensure that your backup software does not "SCSI reserve" the library, as this can prevent a firmware download. Chapter 4 4-61

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Troubleshooting, Removal, and Replacement
Upgrading Firmware
Chapter 4
4-61
Troubleshooting
Checking the Firmware Revision
Before downloading new firmware, check your current firmware
revisions, and compare them to the latest available revisions at
www.hp.com/go/support.
NOTE
If the library is in a partial availability state due to a firmware mismatch,
new firmware must be downloaded to resolve the condition. (See
“
Partial
Availability State
”
on page 4-8.)
1.
Ensure the library is powered on.
2.
Use the following menu from the front panel:
3.
From the
Firmware Revisions
menu, use
[More]
to view the drive
firmware revisions.
You can also check your current firmware revisions via the remote
management card:
1.
Enter the designated IP address into the web browser to launch the
Web-Based Library Administrator pages. (See
“
Using the Remote
Management Card
”
on page 3-9.)
2.
Select the
[Report]
tab.
3.
Scroll down to the
Firmware Revisions
section of the page to view your
library and drive firmware revisions.
NOTE
Ensure that your backup software does not
“
SCSI reserve
”
the library, as
this can prevent a firmware download.
Main Menu
->
Information
->
Firmware Revisions