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Scanning errors during alignment, Printhead status messages

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3. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. Ensure the window is closed, as a strong light source near the printer during printhead realignment can affect alignment. Ink system issues 4. The process takes about five minutes. Wait until the front-panel display shows the process complete before using the printer. Scanning errors during alignment If the alignment process fails, a Scanning problems message appears on the front panel. This means that the alignment has not completed successfully. Therefore the printer is not aligned and the alignment should be repeated before printing with good image quality. The problem may be due to: ● The paper used was not valid, repeat the alignment with valid paper ● Printhead health problems, clean printheads, see Clean the printheads on page 143 ● The alignment was done with the window open, repeat the alignment with the window closed If the problem persists after using valid paper, cleaning the printheads, and keeping the window closed, there may be a failure in the scanning system needing reparation or the printheads, although clean, may not work and need to be replaced. Printhead status messages These are the possible printhead status messages: ● OK: the printhead is working normally, with no known problems ● Missing: there is no printhead present, or it is not correctly installed in the printer. ● Test printhead separately: you are recommended to test the printheads individually to find the failing printhead. Remove all the printheads and insert them alone one by one, closing the latch and the carriage cover after every insertion. The front-panel display indicates the failing one showing the reseat or replace message. ● Reseat: you are recommended to remove the printhead and then reinsert it. If that fails, clean the electrical connections, see The front-panel display recommends reseating or replacing a printhead on page 143. If that fails, replace the printhead with a new printhead, see Remove a printhead on page 90 and Insert a printhead on page 93. ● Replace: the printhead is failing. Replace the printhead with a working printhead, see Remove a printhead on page 90 and Insert a printhead on page 93. ● Replacement incomplete: a printhead replacement process has not completed successfully, relaunch the replacement process and let it finish completely (it is not needed to change the printheads). ● Remove: the printhead is not a suitable type for use in printing. 148 Chapter 14 Troubleshooting ink cartridge and printhead issues ENWW

Section	Page
Introduction	11
Safety precautions	12
HP Start-Up Kit	12
Using this guide	12
Introduction	12
Use and maintenance	13
Troubleshooting	13
Accessories, support, and specifications	13
Glossary	13
Index	13
Warnings and Cautions	13
The printer's main features	14
The printer's main components	14
Front view	15
Rear view	16
The front panel	16
Printer software	18
The printer's internal prints	18
Installing the software	19
Choose which connection method to use	20
Connect directly to a computer (Windows)	20
Printer sharing considerations	21
Connect to a network (Windows)	21
Uninstall the printer software (Windows)	22
Connect directly to a computer (Mac OS)	22
Sharing the printer	23
Connect to a network (Mac OS)	23
TCP/IP connection	24
Uninstall the printer software (Mac OS)	24
Setting up the printer	27
Introduction	28
Turn alerts on and off	28
Set Windows driver preferences	28
Personalizing the printer	29
Turn the printer on and off	30
Change the language of the front-panel display	31
Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	31
Access the Embedded Web Server	32
Change the language of HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	32
Change the language of the Embedded Web Server	32
Change the sleep mode setting	33
Turn the buzzer on and off	33
Change the front-panel display contrast	33
Change the units of measurement	33
Configure network settings	33
Change the graphic language setting	34
Paper handling	35
General advice	36
Load a roll onto the 24-inch spindle	36
Load a roll onto the 44-inch spindle	38
Load a roll into the 24-inch printer	40
Easy loading procedure	41
Paper menu procedure	43
Load a roll into the 44-inch printer	44
Easy loading procedure	45
Paper menu procedure	47
Unload a roll	48
Unload paper key procedure with paper on the roll	48
Paper menu procedure with paper on the roll	49
Roll out of paper procedure	49
Load a single sheet	49
Easy loading procedure	50
Paper menu procedure	51
Unload a single sheet	52
Unload paper key procedure	52
Paper menu procedure	52
View information about the paper	53
Paper profiles	53
Print on loaded paper	54
Maintain paper	54
Change the drying time	54
Turn the automatic cutter on and off	55
Feed and cut the paper	55
Printing	57
Select print quality	58
Select paper size	58
Custom paper sizes	59
Select margins options	59
Print with shortcuts	59
Rescale a print	60
Change the treatment of overlapping lines	61
Print a draft	61
High-quality printing	62
If you have a high-resolution image	62
Print in gray shades	63
Print with no margins	63
Reprint last printed job	63
Use paper economically	64
Use ink economically	64
Color management	65
Introduction	66
How colors are represented	66
A summary of the color management process	66
Color calibration	66
Color management from printer drivers	67
Color management options	67
Printer emulation	68
Color adjustment options	68
Printing in color	69
Printing in grayscale	69
Color management from the front panel	70
Practical printing examples	71
Print a draft for revision with the correct scale	72
Using Adobe Acrobat	72
Print a project	74
Using Autodesk Design Review	74
Enabling HP Instant Printing from Autodesk Design Review	75
Enabling HP Instant Printing from the Batch Print Wizard	76
Using HP Instant Printing	78
Using AutoCAD	79
Print a presentation	82
Using AutoCAD	83
Using Adobe Photoshop	86
Print and scale from Microsoft Office	89
Using PowerPoint	90
Using Project	91
Using Excel	93
Handling ink cartridges and printheads	95
About the ink cartridges	96
Check the ink cartridges status	96
Ink menu procedure	96
HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) procedures	96
Remove an ink cartridge	97
Insert an ink cartridge	98
About the printheads	99
Check the printhead status	100
Remove a printhead	100
Insert a printhead	103
Maintaining the printer	107
Check printer status	108
Clean the exterior of the printer	108
Replace the cutter	108
Maintain the ink cartridges	113
Move or store the printer	113
Update the firmware	114
Update the software	114
Printer maintenance kits	114
Secure Disk Erase	115
Accessories	117
How to order supplies and accessories	118
Order ink supplies	118
Order paper	118
Order accessories	121
Introduction to the accessories	122
Stand	122
Spindle	122
Jetdirect print server	122
Troubleshooting paper issues	123
The paper cannot be loaded successfully	124
General unsuccessful roll load issues	124
Unsuccessful roll load with 24-inch printer	124
Unsuccessful roll load with 44-inch printer	125
Unsuccessful sheet load	125
Paper loading error messages	125
The paper type is not in the driver	126
Transparent or translucent paper	126
Glossy paper	126
Matte Paper	126
General purpose paper	126
Photographic paper	127
HP Banners with Tyvek®	127
Black ink is easily removed when touched	127
After printing, the paper has wrinkles or there is too much ink	127
The paper has jammed	127
The printer displays out of paper when paper is available	130
Prints do not fall nicely into the basket	130
The sheet stays in the printer when the print has been completed	130
The paper is cut when the print has been completed	130
The cutter does not cut well	130
The roll is loose on the spindle	131
A strip stays on the output tray and generates jams	131
Recalibrate the paper advance	131
Recalibrating the paper advance procedure	132
Return to default calibration	132
Troubleshooting print-quality issues	133
General advice	134
Print quality troubleshooting wizard	134
Horizontal lines across the image (banding)	135
Lines are too thick, too thin, or missing	136
Lines appear stepped or jagged	136
Lines print double or in the wrong colors	137
Lines are discontinuous	138
Lines are blurred	139
Line lengths are inaccurate	139
The whole image is blurry or grainy	140
The paper is not flat	140
The print is scuffed or scratched	141
Ink marks on the paper	141
Horizontal smears on the front of coated paper	141
Ink marks on the back of the paper	142
Black ink comes off when you touch the print	142
Edges of objects are stepped or not sharp	142
Edges of objects are darker than expected	143
Horizontal lines at the end of a cut sheet print	143
Vertical lines of different colors	143
White spots on the print	143
Colors are inaccurate	144
Color accuracy using EPS or PDF images in page layout applications	144
Colors are fading	145
The image is incomplete (clipped at the bottom)	145
The image is clipped	145
Some objects are missing from the printed image	146
A PDF file is clipped or objects are missing	146
The Image Diagnostics Print	146
Corrective action	148
If you still have a problem	149
Troubleshooting ink cartridge and printhead issues	151
Cannot insert an ink cartridge	152
Ink cartridge status messages	152
Cannot insert a printhead	152
The front-panel display recommends reseating or replacing a printhead	153
Clean the printheads	153
Clean the printhead drop detector	154
Align the printheads	156
Reinsert printheads procedure	157
Image Quality Maintenance menu procedure	157
Scanning errors during alignment	158
Printhead status messages	158
Troubleshooting general printer issues	159
The printer does not print	160
The printer seems slow	160
Communication failures between computer and printer	160
Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	161
Cannot access the Embedded Web Server	161
Automatic file system check	162
An AutoCAD 2000 memory allocation error	162
No output when printing from Microsoft Visio 2003	162
Unavailable driver features when printing from QuarkXpress	163
Printer alerts	163
Front-panel error messages	165
HP Customer Care	167
Introduction	168
HP Professional Services	168
Knowledge Center	168
HP Start-Up Kit	168
HP Care Packs and Warranty Extensions	168
HP Installation	169
HP Instant Support	169
HP Proactive Support	169
Contact HP Support	170
Telephone numbers	170
Printer specifications	173
Functional specifications	174
Physical specifications	175
Memory specifications	175
Power specifications	175
Ecological specifications	175
Environmental specifications	176
Acoustic specifications	176
Glossary	177

Match case Limit results 1 per page

If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern.

Ensure the window is closed, as a strong light source near the printer during printhead realignment

can affect alignment.

The process takes about five minutes. Wait until the front-panel display shows the process

complete before using the printer.

Scanning errors during alignment

If the alignment process fails, a Scanning problems message appears on the front panel. This means

that the alignment has not completed successfully. Therefore the printer is not aligned and the alignment

should be repeated before printing with good image quality. The problem may be due to:

●

The paper used was not valid, repeat the alignment with valid paper

●

Printhead health problems, clean printheads, see

Clean the printheads

on page

143

●

The alignment was done with the window open, repeat the alignment with the window closed

If the problem persists after using valid paper, cleaning the printheads, and keeping the window closed,

there may be a failure in the scanning system needing reparation or the printheads, although clean, may

not work and need to be replaced.

Printhead status messages

These are the possible printhead status messages:

●

: the printhead is working normally, with no known problems

●

Missing

: there is no printhead present, or it is not correctly installed in the printer.

●

Test printhead separately

: you are recommended to test the printheads individually to find the

failing printhead. Remove all the printheads and insert them alone one by one, closing the latch

and the carriage cover after every insertion. The front-panel display indicates the failing one

showing the reseat or replace message.

●

Reseat

: you are recommended to remove the printhead and then reinsert it. If that fails, clean the

electrical connections, see

The front-panel display recommends reseating or replacing a

printhead

on page

143

. If that fails, replace the printhead with a new printhead, see

Remove a

printhead

on page

and

Insert a printhead

on page

●

Replace

: the printhead is failing. Replace the printhead with a working printhead, see

Remove a

printhead

on page

and

Insert a printhead

on page

●

Replacement incomplete

: a printhead replacement process has not completed successfully, re-

launch the replacement process and let it finish completely (it is not needed to change the

printheads).

●

Remove

: the printhead is not a suitable type for use in printing.

148

Chapter 14

Troubleshooting ink cartridge and printhead issues

ENWW

Ink system issues