Ink marks on the back of the paper
.................................................................................
132
Black ink comes off when you touch the print
..................................................................................
132
Edges of objects are stepped or not sharp
.......................................................................................
132
Edges of objects are darker than expected
......................................................................................
133
Horizontal lines at the end of a cut sheet print
.................................................................................
133
Vertical lines of different colors
........................................................................................................
133
White spots on the print
....................................................................................................................
133
Colors are inaccurate
.......................................................................................................................
134
Color accuracy using EPS or PDF images in page layout applications
...........................
134
Colors are fading
..............................................................................................................................
135
The image is incomplete (clipped at the bottom)
..............................................................................
135
The image is clipped
........................................................................................................................
135
Some objects are missing from the printed image
...........................................................................
136
A PDF file is clipped or objects are missing
.....................................................................................
136
The Image Diagnostics Print
............................................................................................................
136
Corrective action
..............................................................................................................
138
If you still have a problem
.................................................................................................................
139
14
Troubleshooting ink cartridge and printhead issues
Cannot insert an ink cartridge
..........................................................................................................
142
Ink cartridge status messages
..........................................................................................................
142
Cannot insert a printhead
.................................................................................................................
142
The front-panel display recommends reseating or replacing a printhead
........................................
143
Clean the printheads
........................................................................................................................
143
Clean the printhead drop detector
....................................................................................................
144
Align the printheads
..........................................................................................................................
146
Reinsert printheads procedure
........................................................................................
147
Image Quality Maintenance menu procedure
..................................................................
147
Scanning errors during alignment
....................................................................................
148
Printhead status messages
..............................................................................................................
148
15
Troubleshooting general printer issues
The printer does not print
.................................................................................................................
150
The printer seems slow
....................................................................................................................
150
Communication failures between computer and printer
...................................................................
150
Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)
............................
151
Cannot access the Embedded Web Server
.....................................................................................
151
Automatic file system check
.............................................................................................................
152
An AutoCAD 2000 memory allocation error
.....................................................................................
152
No output when printing from Microsoft Visio 2003
..........................................................................
152
Unavailable driver features when printing from QuarkXpress
.........................................................
153
Printer alerts
.....................................................................................................................................
153
16
Front-panel error messages
17
HP Customer Care
Introduction
.......................................................................................................................................
158
HP Professional Services
.................................................................................................................
158
Knowledge Center
...........................................................................................................
158
HP Start-Up Kit
................................................................................................................
158
HP Care Packs and Warranty Extensions
.......................................................................
158
HP Installation
..................................................................................................................
159
HP Instant Support
...........................................................................................................................
159
ENWW
vii