HP Tc2120 serhp server tc2120 operations and maintenance guide - english - Page 79

Heading1 - CD-ROM Problems, Heading3 - Symptom:, Heading3 - Action

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Chapter 6 Troubleshooting 7. If the cables are securely attached, and the drive still does not work, replace the cables with known good cables, one at a time. 8. If the problem persists, and/or there is an error code, replace the faulty part (the drive, the system board, etc.) 9. If the problem persists, check for environmental problems that could damage disk media and disk drive heads. Environmental problems result from: o Radiated Interference: Sources include communications and radar installations (such as at an airport), radio/TV broadcast transmitters, and hand-held receivers. o Airborne Contaminants: Sources include dust, smoke, and ashes. Steam from duplication equipment may result in intermittent disk errors. CD-ROM Problems Symptom: • The CD-ROM drawer will not open. Action: If the CD-ROM drawer fails to open when you press the Eject Button or with software commands, do the following: 1. Turn off all power to the server. To open the drawer, insert a pointed object, such as a paper clip, into the emergency eject hole and push in about 1.75 inches (40 mm). 2. Remove the disk and close the drawer. 3. After you remove the disk, start the server and try to open the drawer again with the Eject Button or software commands. 4. If the drawer still will not open, replace the CD-ROM drive with a working unit. Symptom: • The CD-ROM drive is not working properly. Action: The CD-ROM drive provided with this hp server (SCSI or IDE models) is IDE CD-ROM. If the CD-ROM drive does not work, do the following: 73

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73
Chapter 6
Troubleshooting
7.
If the cables are securely attached, and the drive still does not work, replace the cables with known good
cables, one at a time.
8.
If the problem persists, and/or there is an error code, replace the faulty part (the drive, the system board, etc.)
9.
If the problem persists, check for environmental problems that could damage disk media and disk drive
heads.
Environmental problems result from:
o
Radiated Interference: Sources include communications and radar installations (such as at an airport),
radio/TV broadcast transmitters, and hand-held receivers.
o
Airborne Contaminants: Sources include dust, smoke, and ashes. Steam from duplication equipment
may result in intermittent disk errors.
CD-ROM Problems
Symptom:
•
The CD-ROM drawer will not open.
Action:
If the CD-ROM drawer fails to open when you press the Eject Button or with software commands, do the
following:
1.
Turn off all power to the server.
To open the drawer, insert a pointed object, such as a paper clip, into the emergency eject hole and push in
about 1.75 inches (40 mm).
2.
Remove the disk and close the drawer.
3.
After you remove the disk, start the server and try to open the drawer again with the Eject Button or software
commands.
4.
If the drawer still will not open, replace the CD-ROM drive with a working unit.
Symptom:
•
The CD-ROM drive is not working properly.
Action:
The CD-ROM drive provided with this hp server (SCSI or IDE models) is IDE CD-ROM. If the CD-ROM drive
does not work, do the following: