HP Xw8400 HP xw8400 Workstation - Service and Technical Reference Guide
HP Xw8400 - Workstation - 4 GB RAM Manual
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- HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 1
HP xw8400 Service and Technical Reference Guide - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 2
contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Trademark Credits The HP Invent logo is a trademark of HewlettPackard Company in - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 3
10 PCI card slot power specification 11 Energy Star ...11 Energy Star compliance ...11 2 Installing or restoring the operating system Installing the operating system and software 13 Microsoft Windows XP Professional and Vista Business 13 Language selection 13 Creating recovery disks 13 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 4
Recovery Manager restore point CD/DVDs 18 Restoring from the HP Backup and Recovery Manager restore point on the Recovery Partition 18 Reclaiming hard disk space from the recovery partition 18 Ordering backup software 19 Restoring the Linux operating system 19 Downloading the latest HP driver - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 5
43 Access panel key lock 43 Fault notification and recovery 44 Drive Protection System 44 ECC fault prediction and pre-failure warranty 44 Thermal 49 Hard drives ...49 Lithium coin cell battery 49 Customer Self Repair ...50 Pre-disassembly procedures ...50 System board components ...51 System - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 6
86 Diskette drive (optional) ...87 Hard drive ...89 Replacing a hard drive 89 Removing a hard drive 89 Installing a hard drive 90 Installing a hard drive In the fifth hard drive bay 92 Processor heatsink ...93 Removing the CPU heatsink 93 Replacing the CPU heatsink 95 Processor ...96 Removing - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 7
...106 Diagnostic light codes ...106 Troubleshooting scenarios and solutions 109 Solving minor problems 109 Solving power supply problems 111 Testing power supply 111 Solving diskette problems 112 Solving hard drive problems 114 Solving display problems 114 Solving audio problems 116 Solving - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 8
Appendix A - SAS devices Supported SAS RAID configurations 135 SAS RAID 0 (IS) configuration ...135 SAS RAID 1 (IM) configuration ...136 SAS RAID 1E (IME) configuration ...137 Appendix B Appendix B - SATA devices Attaching SATA HDDs ...139 Configuring system BIOS ...139 Creating RAID volumes ...140 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 9
...187 Appendix K Appendix K- Configuring SATA and PATA optical disk drives Drive detection and assignment sequence 189 Workstation SATA port configuration rules 189 HP w9400 Workstation BIOS configuration 189 HP xw8400/xw6400/xw4400 Workstation SATA configuration mode settings 189 ENWW ix - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 10
x ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 11
.hp.com. Figure 1-1 Exploded view Table 1-1 Exploded view Item Description 1 PCI card support 2 Power supply 3 CPU heatsinks 4 Processors 5 System fan ENWW Item Description 10 Memory modules 11 Card guide/Front fan (fan is optional) 12 Graphics card 13 Optical drive* 14 PCI-E card - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 12
Table 1-1 Exploded view (continued) Item Description 6 Access panel 7 System board 8 Chassis 9 Front bezel * A CD-ROM is an example of an optical drive. Item 15 Diskette drive 16 PCI card 17 Hard drive Description 2 Chapter 1 Product overview ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 13
The following image shows a typical HP xw8400 Workstation. Drive configurations can vary. Figure 1-2 Front panel components Table 1-2 Front panel components Item Symbol Description 1 Optical drive 2 5.25-inch drive bay 3 Diskette drive (optional) 4 IEEE-1394a connector 5 Microphone - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 14
Description 1 Power cord connector 2 Built In Self Test (BIST) LED Item Symbol Description 10 Graphics adapter 11 Audio line-in devices. Serial number and COA label location Each workstation has two unique serial number labels. Systems preinstalled with Microsoft® Windows® XP also have - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 15
This section describes power supply specifications. Table 1-5 Voltage specification Voltage Minimum Maximum Description 3.3 V 3.17 V 3.47 V Used with PCI, MCH, ESB2, PXH, LAN, and onboard logic 5 V 4.90 V 5.35 V Used with storage (disk, optical, diskette), PCI, Audio, USB, input to - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 16
to onboard regulator that supplies power for CPU1 12 V-M 18.6 A Input to onboard regulators that supply 1.5 V and 1.8V for memory 12 V-B 15.7 A Used with PCI fans, input to onboard regulators that supply 1.5 V and 1.2 V 12 V-D 10.0 A Used with storage (disk, optical, floppy) 12 V-G 12 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 17
configuration: ● Two 2.66-GHz Xeon 5100 series dual-core processors ● Four 1-GB, 667-MHz memory modules ● Two 160-GB SATA hard drives ● Two optical drives ● One PCI Express graphics card (nVidia FX3500) ● One diskette drive ● One monitor, powered separately Table 1-8 Example 1 energy consumption - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 18
system documentation. Example 2: The following table shows the primary power consumption for an example configuration: ● Two 3.73-GHz Xeon 5000 series dual-core processors ● Eight 1-GB, 667-MHz memory modules ● Two 160-GB SATA hard drives ● Two optical drives ● One PCI Express graphics card - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 19
features, see your operating system documentation. System fans and airflow The workstation includes one rear system fan, one memory fan, one processor (CPU) heatsink fan for each processor, and one power supply fan, plus optional front system fans. Resetting the power supply If an overload triggers - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 20
the type of power cord to use, contact the HP authorized service provider. A power cord should be routed power source. A 10AMP-capable (minimum) power cord should be used with a 220-V power source. Environmental specifications This section describes environmental specifications of your workstation - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 21
, HP recommends not using slot 3, which is the PCI Express slot below the graphics slot. In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processors, memory, and drives) must not exceed the maximum ratings of the system power supply - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 22
energy-efficient equipment in homes, offices, and factories. HP products achieve this result by reducing the power consumption when not being used. Energy Star on HP workstations uses Advanced Configuration and Power Interface (ACPI) power management. The system can wake as a result of a user action - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 23
language choice. During the process, do not power off your workstation unless you are directed to do so. Creating recovery disks When a new operating system is installed, you are prompted to create recovery disks. Refer to Restoring the Windows Vista™ operating system on page 16 for details on the - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 24
site to obtain updates for your operating system, including current patches and software fixes. ● Device drivers are provided on a CD supplied with the peripheral device. ● Some peripheral device drivers developed for Windows XP or Vista might not be shipped with your workstation. To locate the - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 25
system on your Linux-enabled system, follow the instructions for Restoring the Linux operating system on page 19 in this chapter. For more information concerning the setup of Linux-preinstalled or Linux-enabled workstations, refer to the HP User Manual for Linux located at http://www.hp.com/support - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 26
sections. The HP Backup and Restore (HPBR) process The Window operating system and device drivers (for devices shipped with the system) are reinstalled using this process. The HPBR process can be executed from DVD, CD, or from the recovery partition contained on your system hard drive. Select Start - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 27
details. Restoring the Windows XP operating system Your workstation has a several methods to restore your Windows XP operating system to a near-factory state, or to the state of the system at a predefined snapshot in time. Your system has a recovery partition on the system hard drive that contains - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 28
DVD set if the hard drive has been replaced or all partitions have been corrupted. Boot the system from the HPBR restore point CD/DVD and follow the online instructions. Restoring from the HP Backup and Recovery Manager restore point on the Recovery Partition The HP Backup and Recovery Manager (HPBR - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 29
, Linux supports mixed drives and you may restore the operating system with mixed drives from the Red Hat Enterprise Linux (RHEL) box set. Downloading the latest HP driver CD contents See http://www.hp.com and select Software and Drive Downloads. Find your workstation and operating system. Select - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 30
from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. 20 Chapter 2 Installing or restoring the operating system ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 31
energy-saving time-outs (not supported for Linux platforms). ● Modify or restore factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 32
Disk Drive Specification 3.0 ● "El Torito" Bootable CD-ROM Format Specification 1.0 ● ATAPI Removable Media Device BIOS Specification 1.0 ● MPS Specification 1.4 (for booting Linux SMP) ● ASF (Alert Standard Format) 1.0 The BIOS ROM is a 1-MB Intel Firmware Hub (or Firmware Hub-compatible) part - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 33
product name, SKU number, processor type/speed/stepping, cache size (L1/L2), memory Information type and size, integrated Media Access Control (MAC) for enabled or embedded Network Interface Card (NIC), if applicable, system BIOS type, chassis serial number, asset tracking number, and Boot Block - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 34
Identifies the hard disk drives on the system by model, firmware, serial number, connector color, emulation type, multisector transfers, and translation mode. By default, SATA drives are not listed here. Default values can be set here for IDE and SATA drives, but not for SAS drives. Translation Mode - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 35
Drive ● Diskette Drive ● USB Device ● Hard Drive ● Broadcom Ethernet controller Press Enter to drag a device to a preferred place. Press F5 to remove the device from consideration as a bootable device. NOTE: MS-DOS drive lettering assignments might not apply after a non-MS-DOS operating system - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 36
after power-on. Device Security Makes the following devices available or unavailable to the system: ● Serial Port ● Parallel Port ● All USB Ports ● Front USB Ports ● System Audio ● IDE Controller Security ● SATA Controller Security ● IEEE 1394 Controller ● Network Controller ● SAS Controller - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 37
the suspend-to-RAM state. This option is mostly for troubleshooting purposes; the operating system will never enter S3 if one of its drivers does not support that state. Enabled by default; disabled for troubleshooting. ACPI S3 Hard Disk Reset When enabled, the BIOS sends a "drive reset" command to - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 38
the system to display a message before loading options ROMs. ● Remote Wakeup Boot Source ● After Power Loss (on/off) ● POST Delay (in seconds) (Enable/Disable). Enabling this feature adds a user-specified delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards that - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 39
and time for BIOS power-on. Processors Hyper-Threading (enable/disable) Reports logical processors to ACPI-capable operating systems. NOTE: This field appears only if the installed processors support hyper-threading. Limit CPUID Maximum value to 3 (enable/disable) Instructs the processors not to - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 40
over graphics. The menu is dynamically generated based on detected VGA-compatible devices. NOTE: This menu appears only if more than one VGA-compatible device is installed Chipset/ Memory PCI SERR# Generation (enable/disable) Disables PCI SERR# generation for ill-behaved PCI add-in cards (that - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 41
on page 38 ● Fault notification and recovery on page 44 NOTE: Support for specific features described in this guide might vary by model or software version. Initial configuration and deployment The workstation comes with a preinstalled system software image. After a brief software unbundling - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 42
or more new PCs ● Formatting a hard drive ● Installing application software or drivers ● Updating the operating system, application software, or drivers To initiate Remote System Installation, press F12 when F12=Network Service Boot appears in the lower-right corner of the HP logo screen. Follow the - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 43
and migration ◦ Microsoft® Windows® XP Professional® or Home Edition migration ◦ System deployment ◦ Personality migrations ● Help desk and problem resolution ◦ Managing help desk tickets ◦ Remote troubleshooting ◦ Remote problem resolution ◦ Client disaster recovery ● Software and operations - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 44
updated or overwritten, which is important to ensure the operating integrity of the workstation. Should you need or want to upgrade the ROM, you can: ● Order an upgraded ROMPaq diskette from HP. ● Download the latest ROMPaq images from HP driver and support page, http://www.hp.com/ support - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 45
recovery mode: 1. If there is a diskette in the diskette drive or a CD in the CD drive, remove the diskette and CD, and power down the system. 2. Insert a ROMPaq diskette into the diskette drive, or if permitted on this workstation, insert a ROMPaq CD into the CD drive. USB media such as an HP - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 46
model-specific. File system corruption can result if the source and target workstations are not the same model. For example, do not copy the setup configuration from an HP xw6200 Workstation to an HP xw8400 Workstation. 1. Select a setup configuration to copy. Power off the workstation. In Windows - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 47
power without operating system interaction can cause damage to or loss of data on the hard drive. Worldwide web site HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop operating system specific support software, to ensure performance, compatibility - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 48
following utilities to manage security settings on the HP workstation: ● Computer Setup (F10) Utility (local). ● HP Client Manager Software or System Software Manager (remote). This software enables the secure, consistent deployment and control of security settings from a simple command line utility - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 49
including optical and floppy drives Universal Chassis Clamp Lock workstation. A network-wide setup password can be established to enable the system administrator to log in to all network systems to perform maintenance without having to know the power-on password. NOTE: System Software Manager and HP - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 50
but the keyboard and mouse are locked until you enter it. The keyboard LEDs rotate constantly when the system is in locked mode To establish a power-on password through workstation setup: 1. Power on or restart the workstation. In Windows, click Start>Shut Down>Restart. 2. As soon as the computer is - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 51
setup password: 1. Power on or restart the workstation. In Windows, click Start>Shut Down>Restart the Computer. 2. As soon as the workstation powers on, press and password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 52
delimiter characters on page 42 for information about the alternate delimiter characters. The power-on password and setup password can also be changed access the workstation. See Resetting the password jumper on page 163 for instructions on clearing passwords. 42 Chapter 3 System management ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 53
(F10) Utility. Setting the hood sensor protection level To set the hood sensor protection level: 1. Power on or restart the workstation. In Windows, click Start>Shut Down>Restart. 2. As soon as the workstation powers on, press and hold the F10 key until you enter the Computer Setup (F10) Utility - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 54
the system board ● Some hard drives The processor thermal sensor is a hardware and software feature that tracks the internal temperature of the workstation. When combined with HP Client Manager Software, this features notifies the network administrator when the normal range is exceeded. In this case - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 55
that is easily accessible at all times. - Disconnect power from the equipment by unplugging the power cord from the electrical outlet. WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation, setup, posture, and health and work habits for - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 56
incorrectly can damage the system board. Have an HP authorized reseller or service provider install the processor. If you plan to install it yourself, read all of the instructions carefully before you begin. - Failure to follow the workstation preparation instructions and these result in an - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 57
, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal on the grounding mat or workstation. ● Heel straps, toe straps, and boot straps can be used at standing workstations and are compatible with most types of shoes - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 58
sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. ● Turn off power and input 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 59
a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. Lithium coin cell battery The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years. For instructions on battery - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 60
Repair Customer Self Repair (CSR) enables you to obtain replacement parts and install them yourself on your workstation. The following table indicates which workstation components are customer-serviceable. See http://www.hp.com/go/selfrepair/ for more information. Pre-disassembly procedures Perform - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 61
on the HP xw8400 Workstation. Figure 4-1 System board identification Table 4-3 System board components Item Description Item Description Item Description Item Description 1 Memory Fan 11 PCI (32-bit, 33 MHz) 21 PCI-X 100 31 Processor 2 Fan 2 PS/2 Keyboard/ Mouse 12 Rear PCI Fan 22 PCI - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 62
shows the HP xw8400 Workstation block diagram. Figure 4-2 System board block diagram Removing and replacing components This section discusses the procedures necessary to remove and install various hardware components on your workstation. Before servicing or upgrading your workstation: 1. Review the - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 63
2. If the content you desire is not referenced in this chapter, see www.hp.com/support/ xw8400_manuals and look under "Setup and Install - General" for instructions. 3. See the manufacturer's web site for instructions for a third party (non-HP) component. ENWW Removing and replacing components 53 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 64
) Power supply (Power supply on page 62) System fan (System/ memory fan assembly on page 63) Memory (Memory on page 64) Memory riser assembly (Memory riser assembly on page 73) Front fan removal (optional) (Front fan removal (Optional) on page 81) Battery (Battery on page 83) Hard drive (Hard drive - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 65
PCI or PCI Express cards on page 71) CPU heatsink (Removing the CPU heatsink on page 93) Processor (Removing the processor on page 96) System board (System board on page 98) Removing the security lock (optional) If a security padlock is installed, remove it before servicing the unit. To remove - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 66
image. Figure 4-4 Removing the cable lock Universal chassis clamp lock (optional) If a universal chassis clamp lock is installed, remove it before servicing the unit. To remove the lock: 1. Unlock the device and remove the locking mechanism. Figure 4-5 Remove locking mechanism 56 Chapter 4 Removal - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 67
removed. To remove the access panel: WARNING! Before removing the workstation access panel, ensure that the workstation is powered off and that the power cord is disconnected from the electrical outlet. 1. Disconnect power from the system. 2. If a lock is present, unlock the access panel. The keys - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 68
To replace the access panel, align the bottom groove of the side panel with the bottom edge of the chassis. Rotate the side panel toward the chassis and press firmly until the latch engages. Front bezel To remove the front bezel: 1. Lift up on the three (1) tabs located on the front bezel. 2. Rotate - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 69
(Smart Cover Sensor) To remove the hood sensor: 1. Disconnect power from the system ( Pre-disassembly procedures on page 50) and remove the access panel (Access panel on page 57). Lay the workstation on its side with the system board facing up. 2. Disconnect the white 1 x 3 hood sensor connector - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 70
To replace the hood sensor, reverse the previous steps. Front panel I/O device assembly To remove the front panel I/O device assembly: 1. Disconnect power from the system ( Pre-disassembly procedures on page 50). Remove the access panel (Access panel on page 57) and the front bezel (Front bezel on - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 71
the front panel I/O device assembly, reverse the previous steps. Power button assembly and system speaker The power button and the system speaker are part of the same assembly. To remove the power button: 1. Disconnect power from the system ( Pre-disassembly procedures on page 50) and remove the - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 72
on page 57). Place the workstation on its side with the system board facing up. 2. Disconnect the power supply from the system board. 3. Disconnect the optical drives, diskette drive, hard drives, and graphics card (select models only) from the power supply. 62 Chapter 4 Removal and replacement - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 73
. Figure 4-13 Removing the power supply To install the power supply, reverse the previous steps. System/memory fan assembly The system fan and memory fan are connected and treated as a unit. To remove the system/memory fan assembly: 1. Disconnect power from the system ( Pre-disassembly procedures on - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 74
DIMM), Dual Channel (two DIMMs), or Quad Channel (four to eight DIMMs) ● DDR2-667 or DDR2-533, Fully Buffered DIMMs (FBD) ● No support for mirroring ● No spare DIMM support ● Standard FBD, ECC (72-bit ECC) Memory module requirements ● Use only PC2-5300F, FBDs. Certified and warranted HP memory is - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 75
installation, power off the workstation and unplug the power cord from the AC power outlet. Wait until the LED on the back of the power supply turns off before removing memory. If you do not unplug the power cord while installing memory, your memory modules might be damaged and the system will not - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 76
. Ensure that these guides align when installing a DIMM. Installing memory module CAUTION: HP only ships DIMMs that are electrically and thermally compatible with this product. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP. You must load - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 77
plugged-in memory, the BIOS will halt with a diagnostics 2006 code for memory error (five beeps and blinks). ● If the BIOS can find a valid memory configuration by disabling some of the plugged-in memory, it will do so and report a warning during POST ("215-mismatched memory"). The system can still - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 78
For added protection, some cards have PCI retainers installed to prevent movement during shipping. Removing the PCI retainer 1. Disconnect power from the system ( Pre-disassembly procedures on page 50), and remove the access panel (Access panel on page 57). Place the workstation on its side with - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 79
page 57). Place the workstation on its side with the system board facing up. 2. For short or tall PCI cards, attach the hooks of the PCI retainer (1) under the slots on the rear of the chassis, and then rotate the retainer down until the retainer arm (2) supports the card. Figure 4-21 Installing the - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 80
the following table to determine compatibility. For example, a PCI Express x8 card does not work in a PCI Express x1 slot, but a PCI Express x1 card works in a PCI Express x8 slot. NOTE: Slot 3: The HP xw8400 Workstation contains one PCI Express x8 slot that supports x4 bandwidth. If a PCI Express - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 81
two green clips at the ends of the clamp (1) and rotating the clamp toward the back of the system. 3. Lift the PCI card out of the chassis (2). If removing a PCI Express high-end graphics card, remove the auxiliary power supply cable (not illustrated) if required, and move the lever to release the - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 82
system. 3. Remove the PCI slot cover (2). 4. Lower the PCI (3) or PCI Express (3) card into the chassis. Verify that the keyed components of the card align with the socket. If installing a card with an auxiliary power connector, plug in the power supply cable or adapter cable supplied with the card - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 83
riser assembly The following steps describe how to remove a memory riser assembly. 1. Disconnect memory riser cable P93 from the memory fan cable. Figure 4-25 Disconnect memory riser cable P93 from memory fan cable 2. Remove the memory fan/duct assembly. Loosen the assembly thumb screws and remove - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 84
. Disconnect each memory card power cable from the power connector on a memory card. Figure 4-27 Disconnect riser card power cable 4. Remove the memory riser cards from the card cage by grasping each card at its corners and pulling straight up. There is no need to unlatch the system board connectors - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 85
6. Lift the memory riser card guide. Figure 4-29 Remove riser card guide 7. Disconnect memory riser cable P17 from power supply cable P17. Figure 4-30 Disconnect memory cable P17 from power supply cable P17 ENWW Removing and replacing components 75 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 86
. Figure 4-31 Disconnect memory riser cable P92 from system board Installing a memory riser assembly The following steps describe how to install a memory riser card. 1. Connect memory riser cable P92 into the memory riser connector on the system board. Figure 4-32 Connect memory riser cable P92 to - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 87
2. Connect memory riser cable P17 to power supply cable P17. Figure 4-33 Connect memory riser cable P17 to power supply cable P17 3. Open all memory slot latches. Use a small screwdriver for convenience. Figure 4-34 Open memory slot latches ENWW Removing and replacing components 77 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 88
4. Install the memory riser card guide into memory slots 2, 4, 6, and 8 in the workstation chassis. Align the cards guide and press it securely into the slots. Figure 4-35 Install riser card guide 5. Install the memory DIMMs in the memory riser cards. Figure 4-36 Install DIMMs 78 Chapter 4 Removal - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 89
Install the loaded memory riser cards in the riser card cage. Figure 4-37 Install memory riser cards in card cage 7. Install the memory riser card power cable. Connect each memory card power cable connector into the power connector on a memory card. Figure 4-38 Install riser card power cable ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 90
8. Insert the memory riser card power cable into the notch on the riser card guide. Figure 4-39 Insert riser card cable into card guide notch 9. Install the memory fan/duct assembly. Place the rear of the assembly under the chassis lip and lower it into the chassis. Secure the assembly thumbscrews. - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 91
power from the system ( Pre-disassembly procedures on page 50), and remove the access panel (Access panel on page 57). Place the workstation on its side with the system board facing up. 2. Disconnect the fan wire from the connector on the system board. 3. Release the two card guide latches - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 92
into place in the card guide. Figure 4-44 Installing the fan in the card guide 4. Lower the card guide with installed fan into the chassis. Place the card guide tabs into the chassis slots and snap the card guide into place. 5. Plug the fan wire into its connector on the system board. 82 Chapter - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 93
the File menu. 1. Disconnect power from the system ( Pre-disassembly procedures on page 50), and remove the access panel (Access panel on page 57). Place the workstation on its side with the system board facing up. 2. On the system board, press on the release tab of the battery holder. 3. Rotate the - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 94
8-pin CPU connector P4-P8 SATA and IDE ODD/ accessory power connectors P9 Diskette connector P10-P14 HDD connector P15 PCI-E connector P17 Memory riser Optical drive Your workstation might have an IDE or SATA optical drive. To remove the optical drive: 1. Disconnect power from the system - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 95
Ensure that the optical drive is secure. Failure to do so can cause damage to the drive when moving the workstation. 2. Connect the power, data , and audio (if required) cables to the drive and workstation. NOTE: The audio cable is only required for Linux-based systems. ENWW Removing and replacing - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 96
. Figure 4-49 Connecting IDE (left) or SATA (right) optical drive cable to system board Replacing the SATA optical drive data cable If your workstation has a SATA optical drive, replace the cable as follows: 1. Disconnect power from the system ( Pre-disassembly procedures on page 50), and remove the - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 97
) To remove a diskette drive: 1. Disconnect power from the system ( Pre-disassembly procedures on page 50). Remove the access panel (Access panel on page 57) and the front bezel (Front bezel on page 58). 2. Disconnect the cables from the back of the diskette drive. Figure 4-51 Disconnecting cables - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 98
by removing the two M3 screws in the rear-most holes and pulling the diskette drive from the bracket. Figure 4-53 Removing the diskette drive from the bracket To replace a diskette drive: 1. Slide the diskette drive into the bracket, and secure it with two M3 screws. 2. While lifting the green - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 99
interference with the CPU heatsink fans and blocking airflow. Figure 4-54 Routing the diskette drive cable to the system board 4. Connect the cables to the back of the diskette drive. Hard drive Replacing a hard drive For more information on SATA hard drives and the SATA RAID configuration, see - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 100
the hard drive Installing a hard drive 1. Select a drive bay in which to install the drive. If installing more than one hard drive, use the hard drive order shown in the following image. Figure 4-56 Identifying hard drive installation order 2. Squeeze the green tabs, and slide the rails out - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 101
rails with the hard drive holes, and snap the rails into place. Figure 4-57 Attaching rails to the hard drive 4. Push the drive into the selected bay until it snaps into place. 5. Attach a data cable from a SATA connector on the system board to the hard drive, and attach a power cable to the drive - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 102
on the hard drive. Attach a data cable from a SAS connector on the system board to the hard drive, and attach a power cable to the drive. Figure 4-59 Installing the SAS/SATA adapter (left) and cable (right) Installing a hard drive In the fifth hard drive bay To install a SAS or SATA hard drive into - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 103
SATA hard drive in the fifth hard drive bay 5. For a SAS hard drive, attach a SAS/SATA adapter to the connector on the hard drive. Attach a data cable from a SAS connector on the system board to the hard drive, and attach a power cable to the drive. Processor heatsink Removing the CPU heatsink NOTE - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 104
order 3. Disconnect the CPU heatsink fan connector (1) from the system board. 4. Before lifting the heatsink, carefully break the thermal compound between the CPU heatsink and processor by rotating the heatsink back and forth (2). Figure 4-63 Removing the CPU heatsink from the system board 5. Use - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 105
power from the system ( Pre-disassembly procedures on page 50). Remove the access panel (Access panel on page 57) and the CPU heatsink (Removing the CPU heatsink on page 93). 2. Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 106
in-lb. Figure 4-65 Identifying proper screw fastening order 5. Connect the CPU heatsink fan connector to the system board (2) as shown in Figure 4-45. Processor Removing the processor 1. Disconnect power from the system ( Pre-disassembly procedures on page 50). Remove the access panel (Access panel - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 107
full swing angle of the lever is approximately 105 degrees). Lift the processor socket cover (2). Figure 4-66 Raising the processor socket handle 3. Lift the processor straight out of the socket. Figure 4-67 Lifting the processor from the socket CAUTION: To avoid bending the socket pins, keep the - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 108
Place the workstation on its side with the system board facing up. Remove all expansion boards, graphics cards (Removing PCI or PCI Express cards on page 71), and the CPU heatsink (Processor heatsink on page 93). If an airflow duct is installed, remove the system/memory fan assembly (Power supply on - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 109
so all standoffs remain engaged. 3. Install the heatsink (Replacing the CPU heatsink on page 95). Product recycling HP's Planet Partners recycling service provides an easy way to recycle computer equipment, rechargeable batteries or HP printing supplies. HP processes ensure that unwanted hardware or - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 110
100 Chapter 4 Removal and replacement procedures ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 111
codes on page 106 ● Troubleshooting scenarios and solutions on page 109 ● POST error messages on page 127 E-Support Help and support center and E-Support Help and Support Center (HSC) provides online access to technical support information, software updates and downloads, diagnostic tools, and HP - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 112
for each application? ● Remove all diskettes and CDs from the drives before you power on the system. ● Are you running the latest BIOS version, drivers, and/or software updates? LED color definitions The front panel LED indicates system status as described in the following table. Table 5-1 Front - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 113
features and benefits HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues. In addition to robust management tools, service tools can be invaluable in quickly resolving system problems. To streamline the service process and resolve - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 114
the ISO image 1. Browse to http://www.hp.com. 2. Click Software & Driver Downloads. 3. Enter your product number (for example, xw8400) in the text box, and press the Enter key. 4. Select your operating system. 5. Click the Diagnostic link. 6. Locate HP Insight Diagnostics Offline on the display, and - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 115
in controlling the testing of a system. to a floppy disk or a USB key drive if attached. If the diagnostics utility detects an error during a test, you can mouse-over the failed text in the Status tab to display additional information for the type of error and the error code - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 116
is the number of times workstation. Diagnostic light codes NOTE: The beeps are heard through the onboard piezo speaker and not the chassis speaker. The blinking LEDs and beeps repeat for five cycles. After that, only the blinking LEDs repeat. 106 Chapter 5 System diagnostics and troubleshooting - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 117
processor heatsink. Contact HP for assistance. Blinks red 3 times, once per CAUTION: Disconnect AC power from the workstation before reseating or replacing second, then 2-second pause, 3 components because there is power to the system board even when the workstation is powered beeps down. CPU - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 118
HP memory. 4. Replace system board. Blinks red 6 times, once per second, then 2 second pause, 6 beeps CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down. Pre-video graphics - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 119
USB removable device (e.g., HP Drive Key). See the ROM Flash section of the Service and Technical Reference Guide at http://www.hp.com/support/workstation_manuals. 3. Replace system board. Blinks red 9 times, once per CAUTION: Disconnect AC power from the workstation before reseating or replacing - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 120
header. Be sure the fan is fully/properly seated or installed. 3. Replace the processor fan. 4. Reseat CPU heatsink and verify that the fan assembly is properly attached. System does not power on and System unable to power on. the LEDs on the front of the workstation are not flashing. CAUTION - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 121
BIST LED is not lit or the fan is not spinning, replace the power supply. Figure 5-1 Power supply Table 5-4 Power supply problems Problem Cause Power supply shuts down intermittently. Power supply fault. Solution Replace the power supply. ENWW Troubleshooting scenarios and solutions 111 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 122
5-4 Power supply problems (continued) Problem Cause Solution Workstation powered off automatically and the Power LED flashes red two times, once every second, followed by a two-second pause. Processor thermal protection activated. A fan might be blocked or not turning. OR The CPU heatsink fan - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 123
. Diskette is damaged. Replace the diskette with a new one. "Invalid system disk" message is displayed. A diskette that does not contain the system files needed to start the workstation has been inserted in the drive. When drive activity stops, remove the diskette and press the spacebar. The - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 124
to the secondary IDE (ATA) controller. Workstation will not start. Hard drive is damaged. Observe the beeps and LED lights on the front of the workstation. See POST error messages on page 127. Solving display problems Table 5-7 Display problems Problem Cause Solution Blank screen (no video - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 125
to match those supported by your graphics card and monitor. 3. Refer to your operating system and graphics card documentation for information on changing display settings. Power LED flashes Red six times, once every second, followed by a two second pause, and the workstation beeps six times. Pre - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 126
. turned on. External speakers are plugged See the sound card documentation for proper speaker into the wrong audio jack. connection. Audio cable not connected. Connect audio cable between CD or DVD-ROM drive and the system board. 116 Chapter 5 System diagnostics and troubleshooting ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 127
is enough free space on the hard disk. 2. Try recording the audio file in a compressed format. Solving printer problems Table 5-9 Printer problems Problem Printer does not print. Cause Printer is not turned on and online. The correct printer driver for the application are not installed. Solution - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 128
connector slot in the workstation and restart the workstation. Program in use has stopped Shut down the workstation using the keyboard and then responding to commands. restart the workstation. Mouse needs repairs. Replace the mouse. 118 Chapter 5 System diagnostics and troubleshooting ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 129
PCI adapter card. Contact an was not purchased with the HP seller. system. Solving hardware installation problems You might need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a PNP (positive-negative-positive) device, Windows XP - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 130
DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the workstation beeps six times. Video card is not seated properly or is bad, or - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 131
board. resource settings for the board. The network controller is defective. CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down. Replace the NIC. Diagnostics passes, but - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 132
Server contains the NIC drivers for your NIC. System setup utility reports unprogrammed EEPROM. Unprogrammed EEPROM. Flash the ROM. Solving memory problems CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and nonECC memory. Otherwise, the system will not boot - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 133
to the system board even when the workstation is powered down. 1. Reseat DIMMs. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving processor problems Table 5-15 Processor problems Problem Cause Poor - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 134
-ROM or DVD-ROM drive. device in question. 2. Restart the workstation and allow Windows to detect the device. Recording audio CDs is difficult or cable/DSL modem. You should see a "power" LED light on the front of the cable/DSL modem. Cable/DSL service is not available or has been interrupted due - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 135
download Modem is not set up properly. Verify that the correct modem speed and COM port are websites. selected. 1. Select Start>Control Panel. 2. Double-click System problems, click Troubleshoot and follow the on-screen instructions. Power-On Options. The default is to not - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 136
Non fatal errors generate a different error number for each subsystem and for correctable and Memory on (DIMM is identified) F1 optional 930 Non-fatal Correctable Non-fatal, Internal Northbridge Memory error controller F1 optional 126 Chapter 5 System diagnostics and troubleshooting - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 137
occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: ● Keyboard ● Memory modules ● Diskette drives ● All SATA, IDE, and SAS mass storage devices ● Processors ● Controllers NOTE: If the Power-On Password is set, a key - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 138
and time under Control Panel or in F10 Setup, depending on the operating system. RTC (real-time clock) battery might need to be replaced. CMOS jumper might not be properly installed. 2. If the problem persists, replace the RTC battery. 164-Memory Size Error. The system memory size is different - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 139
or replacing components because there is power to the system board even when the workstation is powered down. 1. Verify proper memory module type. 2. Try another memory socket. 3. Replace memory module if problem persists. 212-Failed Processor. Processor has failed to initialize. CAUTION - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 140
. Graphics display controller. 1. Reseat the graphics card (if applicable). 2. Clear CMOS. 3. Verify that the monitor is attached and turned on. 510-Splash Screen image corrupted. Splash Screen image has errors. Install latest version of ROMPaq to restore image. 511-CPU Fan not detected. Fan - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 141
there is power to the system board even when the workstation is powered down. Try moving card to a different slot. If the problem persists, try replacing the card. 931-Northbound CRC error on non-redundant retry CRC error occurred. This could be due to a faulty system board, memory, or BIOS issue - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 142
airflow, including dust build up. 1. Be sure you are not operating the system in an environment that exceeds 95° F. 2. Disconnect power and open the access panel. 3. Check that cables are not blocking CPU heatsink fans or front fan, if installed. 4. Check that there is not excessive dust on major - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 143
message. Run the Drive Protection System test if applicable. 3. Apply firmware patch if applicable (see http://www.hp.com/support). 4. Back up contents and replace hard drive. 1783-Disk 0 Failure. The drive is not installed correctly or 1. Be sure that power and drive cables are connected has - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 144
or Invalid Processor Microcode Update. Contact HP for a new Microcode Update to support the new Processor Stepping. Upgrade BIOS to proper version. 1802-Processor Not Supported. The system board does not support the processor. CAUTION: Disconnect AC power from the workstation before reseating - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 145
are supported on the HP xw8400 Workstation. NOTE: This section does not apply to configuring RAID in the Linux environment. For RAID in the Linux environment, configure SW RAID configurations as provided by Red Hat Enterprise Linux. ● Up to 4 internal or external SAS hard disk drives ● External - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 146
drives have been chosen, then press Esc and SAVE. SAS RAID 1 (IM) configuration Follow the steps below to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 147
SAS RAID 1E (IME) configuration Follow the steps below to configure an Integrated Mirroring Extended (IME) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. 1. On the Main menu screen of the BIOS- - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 148
138 Appendix A Appendix A - SAS devices ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 149
is not an indication of a problem. Attaching SATA HDDs Attach the required number of SATA HDDs for the desired RAID level. ● RAID 0: two to six HDDs ● RAID 1: two HDDs ● RAID 5: three to six HDDs ● RAID 10: four to six HDDs Configuring system BIOS Configure the system BIOS to enable embedded SATA - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 150
volumes. 1. Press Ctrl+I when prompted to enter the Intel Matrix Storage Manager option ROM Configuration Utility. 2. If required, refer to Deleting RAID volumes on page 140 to make enough physical drives available to create the desired RAID volume. 3. Press the up or down arrow key to highlight - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 151
highlight 4. Exit, and press Enter. ● Use the up or down arrow key to highlight 3. Reset Disks to Non-RAID, and press Enter. 5. Press the up and down arrow keys and to mark individual physical disks to be reset. 6. Press Enter to complete the selection. 7. When prompted, press Y to confirm - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 152
142 Appendix B Appendix B - SATA devices ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 153
Ultra ATA jumpers NOTE: This system supports a mixed configuration of UATA/IDE optical drives, and SAS and SATA hard drives. While HP supports the presence of SCSI and IDE hard drives, it does not ship any configurations using those drives. Ultra ATA drives are configured with jumper settings - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 154
For optimal performance of a workstation system, all drives must be attached to the ATA controllers in a specified sequence. This sequence is determined by the device class of the drives and by specific attach sequence rules. Device classes To determine the best drive attach sequence, ATA/ATAPI - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 155
hard drives and removable media drives on separate controller channels to maximize compatibility. ● Keep the hard drive and the writable optical drive on separate controller channels to maximize optical drive reliability. Attach sequence worksheet Use the worksheet below to obtain optimum system - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 156
number Controller name Device number DVD drive 2 2 Secondary 0 CD-ROM drive 3 3 Secondary 1 Installing drive order (2) Example 2: Four device installation sample A system has four devices: Ultra ATA-100 hard drive, Ultra ATA-100 hard drive, DVD-CDR/W drive, and a ZIP-250 drive - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 157
of the hard drive. The SMART drive tracks fault prediction and failure indication parameters, such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert. Jumpers The following specification is the - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 158
148 Appendix C Appendix C - Ultra ATA devices ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 159
D Appendix D - Connector pins Connector pin descriptions Ethernet connector Pin Signal 1 (+) Transmit Data 2 (-) Transmit Data 3 (+) Receive Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Parallel connector Pin Signal 1 Strobe 2 Data Bit 0 3 Data Bit 1 4 Data Bit 2 5 Data Bit - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 160
to Send 8 Clear to Send 9 Ring Indicator Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 GND Pin Signal 1 power 2 gnd 3 tpb- 4 tpb+ 5 tpa- 6 tpa+ Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio Power Ground Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_Left Audio_Right Ground ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 161
Line-in audio connector (1/8 inch) Line-out audio connector (1/8 inch) SATA connector Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_In_Left Audio_In_Right Ground Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_Out_Left Audio_Out_Right Ground Pin Signal Pin Signal Data Cable Power Cable S-1 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 162
SAS connector Segment Primary signal segment Secondary signal segment Power segment Pin Backplane receptacle Plug and cable receptacles S1 SIGNAL GROUND S2 TP+ RP+ S3 TP- RP- S4 SIGNAL GROUND S5 RP- TP- S6 RP+ - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 163
7 DDC DATA 8 ANALOG VERT. SYNC 9 T.M.D.S DATA 1- 10 T.M.D.S DATA 1+ 11 T.M.D.S DATA 1/3 SHIELD 12 T.M.D.S DATA 3- 13 T.M.D.S DATA 3+ 14 +5V POWER 15 GND Pin Signal 16 HOT PLUG DETECT 17 T.M.D.S DATA 0- 18 T.M.D.S DATA 0+ 19 T.M.D.S DATA 0/5 SHIELD 0 T.M.D.S DATA 5- 21 T.M.D.S DATA - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 164
ATA/ATAPI (IDE) standard drive cable connector Pin Signal 1 Reset 2 GND 3 DD7 4 32 IOCS16 33 DA1 34 PDIAG (cable detect) 35 DA0 36 DA2 37 CS1FX CS3FX 38 39 DASP 40 GND 24-Pin Main power connector 13 24 1 1 +3.3 V 2 +3.3 V 3 GND 4 +5 V 5 GND 6 +5 V 7 GND 8 POK 9 +5 Vaux - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 165
4-Pin power (memory system board) connector Pin Color 1 BLK 2 BLK 3 BLK w/YEL stripe 4 BLK w/YEL stripe Signal GND GND +12V-M +12V-M 8-Pin power (for NOTE: The 6-pin power (auxiliary PCI Express) is only required with high-powered graphics cards. 6-Pin power (auxiliary PCI Express) 46 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 166
Keyboard connector Mouse connector Pin Signal 1 Data Unused 2 Ground 3 4 +5 VDC Clock 5 Unused 6 Pin Signal 1 Data Unused 2 Ground 3 4 +5 VDC Clock 5 Unused 6 156 Appendix D Appendix D - Connector pins ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 167
IEEE 1394a connector Triple stacked audio jack Reset header SW50 P1 P2 P3 CMOS PWR PWR2 PWRCPU Clear CMOS switch/push button Power supply connector (24-pin) Memory power connector (4-pin) CPU power connector (8-pin) P10 FDD N/A N/A N/A N/A Diskette driver connector Security boot connector - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 168
CPU fan header Primary chassis fan header Memory fan header PCI fan header Front chassis fan header Battery retainer Memory slot Memory slot Memory slot Memory slot Memory slot Memory slot Memory slot Memory slot Primary processor socket Secondary processor socket ROM socket Crisis recovery - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 169
. The length of the cord must be between 1.8 m (6 feet) and 3.6 m (12 feet). If you have questions about the type of power cord to use, contact an HP authorized service provider. Route the power cord so that it is not likely to be walked on or pinched by items placed on it or against it - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 170
160 Appendix F Appendix F - Power cord set requirements ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 171
that keeps air from entering the front of the system. ● Remove any dust on the front panel (vent area) and the rear fans with a small vacuum, compressed air, or dust rag. Cleaning the workstation case ● Follow the safety precautions presented in Service considerations on page 46 before cleaning the - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 172
Follow the safety precautions presented in Service considerations on page 46 before cleaning the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key ( necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 173
hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Remove the access panel. CAUTION: When the workstation is plugged in, the power supply always has voltage applied to the system board even when the unit is turned - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 174
cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the workstation is plugged in, the power supply always has voltage applied to the system board even when the unit is powered off. Failure to disconnect the power cord can result in damage to the - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 175
7. Plug in and power on the workstation. NOTE: The workstation passwords and any special configurations along with the system date and time will workstation must be powered off, then on again, to access the utility. 2. From the Computer Setup menu, select File>Set Defaults and Exit. This restores - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 176
166 Appendix H Appendix H - Additional password security and resetting CMOS ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 177
● No OS loading from hard drive ● No OS loading from diskette drive ● No OS loading from CD-ROM drive ● No OS loading from network ● Non-functioning device NOTE: The flowcharts presented are for general troubleshooting purposes only and they might not apply to your specific workstation. ENWW 167 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 178
Initial troubleshooting 168 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 179
No power No power, part 1 ENWW No power 169 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 180
No power, part 2 170 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 181
No power, part 3 ENWW No power 171 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 182
No video No video, part 1 172 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 183
No video, part 2 ENWW No video 173 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 184
No video, part 3 174 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 185
Error messages Error messages, part 1 ENWW Error messages 175 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 186
Error messages, part 2 176 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 187
Error messages, part 3 ENWW Error messages 177 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 188
No operating system loading 178 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 189
No operating system loading from hard drive No operating system loading from hard drive, part 1 ENWW No operating system loading from hard drive 179 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 190
No operating system loading from hard drive, part 2 180 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 191
No operating system loading from hard drive, part 3 ENWW No operating system loading from hard drive 181 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 192
No operating system loading from diskette drive 182 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 193
No operating system loading from CD-ROM drive ENWW No operating system loading from CD-ROM drive 183 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 194
No operating system loading from network 184 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 195
Non-functioning device ENWW Non-functioning device 185 - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 196
186 Appendix I Appendix I - Quick troubleshooting flowcharts ENWW - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 197
layout and device list The following illustration shows the HP xw8400 Workstation PCI bus layout. It is followed by a PCI device list description. Figure J-1 PCI bus layout Table J-1 PCI device list Device Intel® 5000X Chipset Memory Controller Hub (BUS0) Intel PCI Express x4 MCH Port 2 (MCH to ICH - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 198
1394) 00 30 00 Intel 631xESB/6321ESB LPC Interface Controller 00 31 00 Intel 631xESB/6321ESB Ultra ATA Storage Controller 00 31 01 Intel 631xESB/6321ESB Serial ATA Storage Controller 00 31 02 Intel ESB2 SATA AHCI Controller 00 31 02 Intel ESB2 SATA RAID Controller 00 31 02 TI - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 199
used to update system BIOS. The following information provides assumptions and configuration rules for installing SATA and PATA ODDs in the same workstation. It also provides configuration guidelines for installing SATA ODDs in the same workstation with SATA hard disk drives (HDDs). Drive detection - HP Xw8400 | HP xw8400 Workstation - Service and Technical Reference Guide - Page 200
190 Appendix K Appendix K- Configuring SATA and PATA optical disk drives ENWW
HP xw8400 Service and Technical Reference
Guide