HP Xw8400 HP xw8400 Workstation - Service and Technical Reference Guide - Page 131
Solving network problems
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Solving network problems These guidelines do not discuss the process of debugging the network cabling. Table 5-13 Network problems Problem Cause Solution Wake-on-LAN feature is not functioning. Wake-on-LAN is not enabled. Use the Network control application to enable Wake-onLAN. Network driver does not detect Network controller is disabled. network controller. Run Computer Setup and enable network controller. Incorrect network driver. Check the network controller documentation for the correct driver, or obtain the latest driver from the manufacturer's website. Network status link light does not No active network is detected. turn on or it never flashes. The network status light should flash when there is network activity. Network controller is not set up properly. Check cabling and network equipment for proper connection. Use the network control application to verify that the device is working properly. Network driver is not properly loaded. Reinstall network drivers. System cannot auto-sense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. Diagnostics reports a failure. The cable is not securely connected. Be sure that both ends of the data cable are securely connected. The cable is attached to the incorrect connector. Be sure that the cable is attached to the correct connector. There is a problem with the cable Be sure that the cable and device at the other end are or a device at the other end of the operating correctly. cable. Network controller interrupt is Under the Computer Setup Advanced menu, change the shared with an expansion board. resource settings for the board. The network controller is defective. CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down. Replace the NIC. Diagnostics passes, but the workstation does not communicate with the network. Network drivers are not loaded, or 1. driver parameters do not match current configuration. Be sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. 2. Be sure the correct network client and protocol is installed. The network controller is not configured for this workstation. Select the Network icon in the Control Panel and configure the network controller. Network controller stopped working when an expansion board was added to the workstation. Network controller interrupt is Under the Computer Setup Advanced menu, change the shared with an expansion board. resource settings for the board. The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. ENWW Troubleshooting scenarios and solutions 121