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Solving diskette problems, Table 5-5

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Table 5-4 Power supply problems (continued) Problem Cause Solution Workstation powered off automatically and the Power LED flashes red two times, once every second, followed by a two-second pause. Processor thermal protection activated. A fan might be blocked or not turning. OR The CPU heatsink fan assembly is not properly attached to the processor. CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down. 1. Be sure that the workstation air vents are not blocked and the cooling fan is running. 2. Open the access panel, press the power button, and determine if the processor fan spins. If the processor fan is not spinning, be sure the fan's cable is plugged into the system board header. Be sure the fan is properly seated or installed. 3. Replace the processor fan. 4. Reseat the CPU heatsink, and verify that the fan assembly is properly attached. Power LED flashes red, once every two seconds. Power failure (power supply is overloaded). CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down. 1. Determine whether a device is causing the problem by removing all attached devices). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs. Replace the device causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly. 2. Verify power supply functionality. a. Disconnect AC power. b. Remove all internal power supply cables from the system board. c. Plug in AC power. ● If the power supply fan spins and the BIST LED lights, then the power supply is good. Replace the system board. ● If the power supply fan does not spin or the BIST LED does not light, replace the power supply. Solving diskette problems Table 5-5 Diskette problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. Right-click Start, click Explore, and select a drive. Select File>Properties>Tools. Under Error-checking, click Check Now. Diskette is incorrectly inserted. Remove diskette and reinsert. Files on diskette are damaged. Check the program diskettes. Drive cable is not properly connected. Reconnect power cable. Be sure that all four pins are connected. 112 Chapter 5 System diagnostics and troubleshooting ENWW

Section	Page
Product overview	11
Product features	11
Exploded view	11
Front panel components	13
Rear panel components	14
Serial number and COA label location	14
Product specifications	15
Power supply and cooling	15
Power supply specifications	16
Power consumption and cooling	17
System fans and airflow	19
Resetting the power supply	19
Power cord requirements	20
Environmental specifications	20
PCI card slot power specification	21
Energy Star	21
Energy Star compliance	21
Installing or restoring the operating system	23
Installing the operating system and software	23
Microsoft Windows XP Professional and Vista Business	23
Language selection	23
Creating recovery disks	23
Installing or upgrading device drivers	24
Linux-preinstalled workstations	24
Starting up the Linux operating system	24
Upgrading device drivers	24
Linux-enabled workstations	24
Verifying hardware compatibility	25
Installing the Linux operating system	25
Red Hat Activation	25
HP software	25
Restoring the operating system	25
Restoring the Windows Vista™ operating system	26
The HP Backup and Restore (HPBR) process	26
Creating system recovery DVDs or CDs	26
Restoring from HPBR DVDs or CDs	26
Restoring directly from the recovery partition	26
Reclaiming hard disk space from the recovery partition	26
Ordering backup software	27
Restoring the Windows XP operating system	27
The RestorePlus! process	27
Creating a RestorePlus! CD	27
Restoring from RestorePlus! CDs	27
Restoring from RestorePlus! on the Recovery Partition	28
HP Backup and Recovery Manager restore points	28
Restoring from the HP Backup and Recovery Manager restore point CD/DVDs	28
Restoring from the HP Backup and Recovery Manager restore point on the Recovery Partition	28
Reclaiming hard disk space from the recovery partition	28
Ordering backup software	29
Restoring the Linux operating system	29
Downloading the latest HP driver CD contents	29
Installing the operating system with the HP driver CD contents	29
Protecting the software	30
System management	31
Computer Setup (F10) Utility	31
BIOS ROM	32
Using Computer Setup (F10) Utility	32
Computer Setup (F10) Utility menu	33
Desktop management	41
Initial configuration and deployment	41
Remote system installation	42
Managing and updating software	42
HP Client Manager software	42
Altiris Client Management solutions	43
System Software Manager	43
Proactive Change Notification	44
Subscriber’s Choice	44
ROM flash	44
Remote ROM flash	44
HPQFlash	44
FailSafe Boot Block ROM	45
Replicating the setup	46
Copying to a single workstation	46
Copying to multiple workstations	46
Dual-state power button	47
Worldwide web site	47
Building blocks and partners	48
Asset tracking and security	48
Password security	49
Establishing a setup password in the Computer Setup (F10) Utility	49
Establishing a power-on password in the Computer Setup (F10) Utility	50
Entering a power-on password	50
Entering a setup password	51
Changing a power-on or setup password	51
Deleting a power-on or setup password	52
National keyboard delimiter characters	52
Clearing passwords	52
Hood sensor (Smart Cover Sensor)	53
Setting the hood sensor protection level	53
Cable lock provision (optional)	53
Security lock (optional)	53
Universal chassis clamp lock (optional)	53
Access panel key lock	53
Fault notification and recovery	54
Drive Protection System	54
ECC fault prediction and pre-failure warranty	54
Thermal sensor	54
Removal and replacement procedures	55
Observe warnings and cautions	55
Service considerations	56
Read cautions, warnings, and safety precautions	56
Electrostatic discharge information	56
Generating static	57
Preventing electrostatic damage to equipment	57
Personal grounding methods and equipment	57
Grounding the work area	58
Recommended materials and equipment	58
Required tools and software	59
Screws	59
Special handling of components	59
Cables and connectors	59
Hard drives	59
Lithium coin cell battery	59
Customer Self Repair	60
Pre-disassembly procedures	60
System board components	61
System board architecture	62
Removing and replacing components	62
Disassembly order	64
Removing the security lock (optional)	65
Removing the cable lock (optional)	66
Universal chassis clamp lock (optional)	66
Access panel	67
Front bezel	68
Bezel blanks	69
Hood sensor (Smart Cover Sensor)	69
Front panel I/O device assembly	70
Power button assembly and system speaker	71
Power supply	72
System/memory fan assembly	73
Memory	74
Memory module features	74
Memory module requirements	74
Removing memory module	75
Installing memory module	76
Installing a DIMM	77
PCI slots	78
PCI retainer	78
Removing the PCI retainer	78
Installing the PCI retainer	79
PCI retention clamp	80
PCI Express	80
Removing PCI or PCI Express cards	81
PCI or PCI Express installation	82
Memory riser assembly	83
Removing a memory riser assembly	83
Installing a memory riser assembly	86
Front fan removal (Optional)	91
Battery	93
Power connections to drives	94
Optical drive	94
Replacing the SATA optical drive data cable	96
Diskette drive (optional)	97
Hard drive	99
Replacing a hard drive	99
Removing a hard drive	99
Installing a hard drive	100
Installing a hard drive In the fifth hard drive bay	102
Processor heatsink	103
Removing the CPU heatsink	103
Replacing the CPU heatsink	105
Processor	106
Removing the processor	106
Replacing the processor	108
System board	108
Removing the system board	108
Replacing the System Board:	109
Product recycling	109
System diagnostics and troubleshooting	111
E-Support	111
Help and support center and E-Support	111
Troubleshooting checklist	112
LED color definitions	112
HP Insight Diagnostics Offline Edition	112
Key features and benefits	113
Theory of operation	113
Starting the diagnostic utility from CD	113
Download the ISO image	114
User interface	114
Navigation	114
Survey tab	114
Test tab	114
Status tab	115
Log tab	116
Help tab	116
Diagnostic error codes	116
Diagnostic light codes	116
Troubleshooting scenarios and solutions	119
Solving minor problems	119
Solving power supply problems	121
Testing power supply	121
Solving diskette problems	122
Solving hard drive problems	124
Solving display problems	124
Solving audio problems	126
Solving printer problems	127
Solving keyboard and mouse problems	128
Solving front panel component problems	129
Solving hardware installation problems	129
Solving network problems	131
Solving memory problems	132
Solving processor problems	133
Solving CD-ROM and DVD problems	133
Solving Internet access problems	134
Advanced error reporting	135
Error reporting control	135
Error classes	136
POST error messages	137
Appendix A — SAS devices	145
Supported SAS RAID configurations	145
SAS RAID 0 (IS) configuration	145
SAS RAID 1 (IM) configuration	146
SAS RAID 1E (IME) configuration	147
Appendix B — SATA devices	149
Attaching SATA HDDs	149
Configuring system BIOS	149
Creating RAID volumes	150
Deleting RAID volumes	150
Appendix C — Ultra ATA devices	153
Ultra ATA jumpers	153
Ultra ATA cables	153
Drive installation guidelines	153
Device classes	154
General attach guidelines	154
Attach sequence rules by class priority	154
Attach sequence worksheet	155
Example 1: Three device installation sample	155
Example 2: Four device installation sample	156
Additional drive application notes	157
SMART	157
Jumpers	157
CD-ROM or DVD-ROM drive	157
Appendix D — Connector pins	159
Connector pin descriptions	159
Appendix E — System board designators	167
Appendix F — Power cord set requirements	169
Appendix G — Routine care	171
General cleaning safety precautions	171
Maximizing the airflow	171
Cleaning the workstation case	171
Cleaning the keyboard	172
Cleaning the monitor	172
Cleaning the mouse	172
Appendix H — Additional password security and resetting CMOS	173
Resetting the password jumper	173
Clearing and Resetting the CMOS	174
Using the CMOS Button	174
Using Computer Setup to Reset CMOS	175
Appendix I — Quick troubleshooting flowcharts	177
Initial troubleshooting	178
No power	179
No power, part 1	179
No power, part 2	180
No power, part 3	181
No video	182
No video, part 1	182
No video, part 2	183
No video, part 3	184
Error messages	185
Error messages, part 1	185
Error messages, part 2	186
Error messages, part 3	187
No operating system loading	188
No operating system loading from hard drive	189
No operating system loading from hard drive, part 1	189
No operating system loading from hard drive, part 2	190
No operating system loading from hard drive, part 3	191
No operating system loading from diskette drive	192
No operating system loading from CD-ROM drive	193
No operating system loading from network	194
Non-functioning device	195
Appendix J — PCI bus layout	197
PCI bus layout and device list	197
Appendix K— Configuring SATA and PATA optical disk drives	199
Drive detection and assignment sequence	199
Workstation SATA port configuration rules	199
HP w9400 Workstation BIOS configuration	199

Match case Limit results 1 per page

Problem

Cause

Solution

Workstation powered off

automatically and the Power LED

flashes red two times, once every

second, followed by a two-second

pause.

Processor thermal protection

activated.

A fan might be blocked or not

turning.

The CPU heatsink fan

assembly is not properly

attached to the processor.

CAUTION:

Disconnect AC power from the workstation

before reseating or replacing components because there

is power to the system board even when the workstation

is powered down.

Be sure that the workstation air vents are not blocked

and the cooling fan is running.

Open the access panel, press the power button, and

determine if the processor fan spins. If the processor

fan is not spinning, be sure the fan’s cable is plugged

into the system board header. Be sure the fan is

properly seated or installed.

Replace the processor fan.

Reseat the CPU heatsink, and verify that the fan

assembly is properly attached.

Power LED flashes red, once every

two seconds.

Power failure (power supply is

overloaded).

CAUTION:

Disconnect AC power from the workstation

before reseating or replacing components because there

is power to the system board even when the workstation

is powered down.

Determine whether a device is causing the problem

by removing all attached devices). Power on the

system. If the system enters the POST, then power

off and replace one device at a time and repeat this

procedure until failure occurs. Replace the device

causing the failure. Continue adding devices one at a

time to ensure all devices are functioning properly.

Verify power supply functionality.

Disconnect AC power.

Remove all internal power supply cables from

the system board.

Plug in AC power.

●

If the power supply fan spins and the BIST

LED lights, then the power supply is good.

Replace the system board.

●

If the power supply fan does not spin or the

BIST LED does not light, replace the power

supply.

Solving diskette problems

Table 5-5

Diskette problems

Problem

Cause

Solution

Diskette drive light stays on.

Diskette is damaged.

Right-click

Start

, click

Explore

, and select a drive.

Select

File>Properties>Tools

. Under

Error-checking

click

Check Now.

Diskette is incorrectly inserted.

Remove diskette and reinsert.

Files on diskette are damaged.

Check the program diskettes.

Drive cable is not properly

connected.

Reconnect power cable. Be sure that all four pins are

connected.

Table 5-4

Power supply problems (continued)

112

Chapter 5

System diagnostics and troubleshooting

ENWW