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HP Xw8400 HP xw8400 Workstation - Service and Technical Reference Guide - Page 111

System diagnostics and troubleshooting, E-Support, Help and support center and E-Support

UPC - 883585271085

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5 System diagnostics and troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues. ● E-Support on page 101 ● Troubleshooting checklist on page 102 ● LED color definitions on page 102 ● HP Insight Diagnostics Offline Edition on page 102 ● Diagnostic error codes on page 106 ● Troubleshooting scenarios and solutions on page 109 ● POST error messages on page 127 E-Support Help and support center and E-Support Help and Support Center (HSC) provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information. To open HSC from your desktop, click Start>Help and Support. HSC contains four sections: ● HP Product Information (requires Internet access)-Links to the HP Technical Support website for your product. You can access all related documentation, downloads and updates, tools, and more. ● HP Software and Driver Downloads (requires Internet access)-Links to HP specific software downloads and updates. ● HP Support Tools (requires Internet access)-Links to self-help tools and diagnostics offered by HP Instant Support Professional Edition. ● Contact HP for Support-Provides two different options: ◦ Chat with an expert online (requires Internet access)-Provides a tool to communicate with a support specialist online through Active Chat. ◦ Call a support agent-Provides hardware details about the workstation and HP support contact phone number worldwide. ENWW E-Support 101

Section	Page
Product overview	11
Product features	11
Exploded view	11
Front panel components	13
Rear panel components	14
Serial number and COA label location	14
Product specifications	15
Power supply and cooling	15
Power supply specifications	16
Power consumption and cooling	17
System fans and airflow	19
Resetting the power supply	19
Power cord requirements	20
Environmental specifications	20
PCI card slot power specification	21
Energy Star	21
Energy Star compliance	21
Installing or restoring the operating system	23
Installing the operating system and software	23
Microsoft Windows XP Professional and Vista Business	23
Language selection	23
Creating recovery disks	23
Installing or upgrading device drivers	24
Linux-preinstalled workstations	24
Starting up the Linux operating system	24
Upgrading device drivers	24
Linux-enabled workstations	24
Verifying hardware compatibility	25
Installing the Linux operating system	25
Red Hat Activation	25
HP software	25
Restoring the operating system	25
Restoring the Windows Vista™ operating system	26
The HP Backup and Restore (HPBR) process	26
Creating system recovery DVDs or CDs	26
Restoring from HPBR DVDs or CDs	26
Restoring directly from the recovery partition	26
Reclaiming hard disk space from the recovery partition	26
Ordering backup software	27
Restoring the Windows XP operating system	27
The RestorePlus! process	27
Creating a RestorePlus! CD	27
Restoring from RestorePlus! CDs	27
Restoring from RestorePlus! on the Recovery Partition	28
HP Backup and Recovery Manager restore points	28
Restoring from the HP Backup and Recovery Manager restore point CD/DVDs	28
Restoring from the HP Backup and Recovery Manager restore point on the Recovery Partition	28
Reclaiming hard disk space from the recovery partition	28
Ordering backup software	29
Restoring the Linux operating system	29
Downloading the latest HP driver CD contents	29
Installing the operating system with the HP driver CD contents	29
Protecting the software	30
System management	31
Computer Setup (F10) Utility	31
BIOS ROM	32
Using Computer Setup (F10) Utility	32
Computer Setup (F10) Utility menu	33
Desktop management	41
Initial configuration and deployment	41
Remote system installation	42
Managing and updating software	42
HP Client Manager software	42
Altiris Client Management solutions	43
System Software Manager	43
Proactive Change Notification	44
Subscriber’s Choice	44
ROM flash	44
Remote ROM flash	44
HPQFlash	44
FailSafe Boot Block ROM	45
Replicating the setup	46
Copying to a single workstation	46
Copying to multiple workstations	46
Dual-state power button	47
Worldwide web site	47
Building blocks and partners	48
Asset tracking and security	48
Password security	49
Establishing a setup password in the Computer Setup (F10) Utility	49
Establishing a power-on password in the Computer Setup (F10) Utility	50
Entering a power-on password	50
Entering a setup password	51
Changing a power-on or setup password	51
Deleting a power-on or setup password	52
National keyboard delimiter characters	52
Clearing passwords	52
Hood sensor (Smart Cover Sensor)	53
Setting the hood sensor protection level	53
Cable lock provision (optional)	53
Security lock (optional)	53
Universal chassis clamp lock (optional)	53
Access panel key lock	53
Fault notification and recovery	54
Drive Protection System	54
ECC fault prediction and pre-failure warranty	54
Thermal sensor	54
Removal and replacement procedures	55
Observe warnings and cautions	55
Service considerations	56
Read cautions, warnings, and safety precautions	56
Electrostatic discharge information	56
Generating static	57
Preventing electrostatic damage to equipment	57
Personal grounding methods and equipment	57
Grounding the work area	58
Recommended materials and equipment	58
Required tools and software	59
Screws	59
Special handling of components	59
Cables and connectors	59
Hard drives	59
Lithium coin cell battery	59
Customer Self Repair	60
Pre-disassembly procedures	60
System board components	61
System board architecture	62
Removing and replacing components	62
Disassembly order	64
Removing the security lock (optional)	65
Removing the cable lock (optional)	66
Universal chassis clamp lock (optional)	66
Access panel	67
Front bezel	68
Bezel blanks	69
Hood sensor (Smart Cover Sensor)	69
Front panel I/O device assembly	70
Power button assembly and system speaker	71
Power supply	72
System/memory fan assembly	73
Memory	74
Memory module features	74
Memory module requirements	74
Removing memory module	75
Installing memory module	76
Installing a DIMM	77
PCI slots	78
PCI retainer	78
Removing the PCI retainer	78
Installing the PCI retainer	79
PCI retention clamp	80
PCI Express	80
Removing PCI or PCI Express cards	81
PCI or PCI Express installation	82
Memory riser assembly	83
Removing a memory riser assembly	83
Installing a memory riser assembly	86
Front fan removal (Optional)	91
Battery	93
Power connections to drives	94
Optical drive	94
Replacing the SATA optical drive data cable	96
Diskette drive (optional)	97
Hard drive	99
Replacing a hard drive	99
Removing a hard drive	99
Installing a hard drive	100
Installing a hard drive In the fifth hard drive bay	102
Processor heatsink	103
Removing the CPU heatsink	103
Replacing the CPU heatsink	105
Processor	106
Removing the processor	106
Replacing the processor	108
System board	108
Removing the system board	108
Replacing the System Board:	109
Product recycling	109
System diagnostics and troubleshooting	111
E-Support	111
Help and support center and E-Support	111
Troubleshooting checklist	112
LED color definitions	112
HP Insight Diagnostics Offline Edition	112
Key features and benefits	113
Theory of operation	113
Starting the diagnostic utility from CD	113
Download the ISO image	114
User interface	114
Navigation	114
Survey tab	114
Test tab	114
Status tab	115
Log tab	116
Help tab	116
Diagnostic error codes	116
Diagnostic light codes	116
Troubleshooting scenarios and solutions	119
Solving minor problems	119
Solving power supply problems	121
Testing power supply	121
Solving diskette problems	122
Solving hard drive problems	124
Solving display problems	124
Solving audio problems	126
Solving printer problems	127
Solving keyboard and mouse problems	128
Solving front panel component problems	129
Solving hardware installation problems	129
Solving network problems	131
Solving memory problems	132
Solving processor problems	133
Solving CD-ROM and DVD problems	133
Solving Internet access problems	134
Advanced error reporting	135
Error reporting control	135
Error classes	136
POST error messages	137
Appendix A — SAS devices	145
Supported SAS RAID configurations	145
SAS RAID 0 (IS) configuration	145
SAS RAID 1 (IM) configuration	146
SAS RAID 1E (IME) configuration	147
Appendix B — SATA devices	149
Attaching SATA HDDs	149
Configuring system BIOS	149
Creating RAID volumes	150
Deleting RAID volumes	150
Appendix C — Ultra ATA devices	153
Ultra ATA jumpers	153
Ultra ATA cables	153
Drive installation guidelines	153
Device classes	154
General attach guidelines	154
Attach sequence rules by class priority	154
Attach sequence worksheet	155
Example 1: Three device installation sample	155
Example 2: Four device installation sample	156
Additional drive application notes	157
SMART	157
Jumpers	157
CD-ROM or DVD-ROM drive	157
Appendix D — Connector pins	159
Connector pin descriptions	159
Appendix E — System board designators	167
Appendix F — Power cord set requirements	169
Appendix G — Routine care	171
General cleaning safety precautions	171
Maximizing the airflow	171
Cleaning the workstation case	171
Cleaning the keyboard	172
Cleaning the monitor	172
Cleaning the mouse	172
Appendix H — Additional password security and resetting CMOS	173
Resetting the password jumper	173
Clearing and Resetting the CMOS	174
Using the CMOS Button	174
Using Computer Setup to Reset CMOS	175
Appendix I — Quick troubleshooting flowcharts	177
Initial troubleshooting	178
No power	179
No power, part 1	179
No power, part 2	180
No power, part 3	181
No video	182
No video, part 1	182
No video, part 2	183
No video, part 3	184
Error messages	185
Error messages, part 1	185
Error messages, part 2	186
Error messages, part 3	187
No operating system loading	188
No operating system loading from hard drive	189
No operating system loading from hard drive, part 1	189
No operating system loading from hard drive, part 2	190
No operating system loading from hard drive, part 3	191
No operating system loading from diskette drive	192
No operating system loading from CD-ROM drive	193
No operating system loading from network	194
Non-functioning device	195
Appendix J — PCI bus layout	197
PCI bus layout and device list	197
Appendix K— Configuring SATA and PATA optical disk drives	199
Drive detection and assignment sequence	199
Workstation SATA port configuration rules	199
HP w9400 Workstation BIOS configuration	199