HP Xw8400 HP xw8400 Workstation - Service and Technical Reference Guide - Page 113

Key features and benefits, Theory of operation, Starting the diagnostic utility from CD, Storage

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Key features and benefits HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues. In addition to robust management tools, service tools can be invaluable in quickly resolving system problems. To streamline the service process and resolve problems quickly, you must have the right information available at the time you place a service call. The primary information requirement, which is also the one that provides the greatest insight into potential system issues, is the configuration of the system. Insight Diagnostics helps provide higher system availability. Typical uses of the Insight Diagnostics are: ● Testing and diagnosing apparent hardware failures ● Documenting system configurations for upgrade planning, standardization, inventory tracking, disaster recovery, and maintenance ● Sending configuration information to another location for more in-depth analysis Theory of operation HP Insight Diagnostics Offline Edition operates in offline mode only. Here, the operating system is not running, and software information from the system is not available to the diagnostics. Offline Survey is available to display the current system configuration. The Insight Diagnostics Test feature enables you to test functionality of all the major hardware components in the system. The Test feature is designed to be flexible to enable you to customize test selections by providing different modes and types of testing. It includes Quick, Complete, and Custom testing levels to give you control over testing depth and required user interaction. Starting the diagnostic utility from CD HP Insight Diagnostics is available on the Documentation & Diagnostic CD that was shipped with your workstation. To start the diagnostic utility on the Documentation & Diagnostic CD: 1. Power on your workstation, and press the F10 key during the initial boot process to enter the Computer Setup (F10) Utility (Using Computer Setup (F10) Utility on page 22). 2. Select your language from the list, and press the Enter key. In the Computer Setup Utilities menu, four headings are displayed: File, Storage, Security, and Advanced. Other headings might be displayed, depending on the workstation. 3. Use the right arrow key to select Storage. 4. Use the down arrow key to select Boot Order, and press Enter. 5. Select CD-ROM Drive , and enable it as a bootable device by pressing the F5 key (if not already enabled, pressing the F5 key again disables the device). The default setting is enabled. 6. Set the CD-ROM Drive to the top of the boot order. Select CD-ROM, press the Enter key, and use the up arrow to move it to the top of the boot order. 7. To apply and save changes, press the F10 key, and select File>Save Changes and Exit. 8. Insert the Documentation & Diagnostic CD into the workstation. 9. Restart your system, HP Insight Diagnostics launches automatically. ENWW HP Insight Diagnostics Offline Edition 103

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Key features and benefits
HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the
hardware issues.
In addition to robust management tools, service tools can be invaluable in quickly resolving system
problems. To streamline the service process and resolve problems quickly, you must have the right
information available at the time you place a service call. The primary information requirement, which
is also the one that provides the greatest insight into potential system issues, is the configuration of the
system. Insight Diagnostics helps provide higher system availability. Typical uses of the Insight
Diagnostics are:
●
Testing and diagnosing apparent hardware failures
●
Documenting system configurations for upgrade planning, standardization, inventory tracking,
disaster recovery, and maintenance
●
Sending configuration information to another location for more in-depth analysis
Theory of operation
HP Insight Diagnostics Offline Edition operates in offline mode only. Here, the operating system is not
running, and software information from the system is not available to the diagnostics.
Offline Survey is available to display the current system configuration.
The Insight Diagnostics Test feature enables you to test functionality of all the major hardware
components in the system. The Test feature is designed to be flexible to enable you to customize test
selections by providing different modes and types of testing. It includes Quick, Complete, and Custom
testing levels to give you control over testing depth and required user interaction.
Starting the diagnostic utility from CD
HP Insight Diagnostics is available on the
Documentation & Diagnostic
CD that was shipped with your
workstation.
To start the diagnostic utility on the
Documentation & Diagnostic
CD:
1.
Power on your workstation, and press the
F10
key during the initial boot process to enter the
Computer Setup (F10) Utility (
Using Computer Setup (F10) Utility
on page
22
).
2.
Select your language from the list, and press the
Enter
key. In the Computer Setup Utilities menu,
four headings are displayed:
File
,
Storage
,
Security
, and
Advanced
. Other headings might be
displayed, depending on the workstation.
3.
Use the right arrow key to select
Storage
.
4.
Use the down arrow key to select
Boot Order
, and press
Enter
.
5.
Select
CD-ROM Drive
, and enable it as a bootable device by pressing the
F5
key (if not already
enabled, pressing the
F5
key again disables the device). The default setting is enabled.
6.
Set the CD-ROM Drive to the top of the boot order. Select
CD-ROM
, press the
Enter
key, and use
the up arrow to move it to the top of the boot order.
7.
To apply and save changes, press the
F10
key, and select
File>Save Changes and Exit
.
8.
Insert the
Documentation & Diagnostic
CD into the workstation.
9.
Restart your system, HP Insight Diagnostics launches automatically.
ENWW
HP Insight Diagnostics Offline Edition
103