Intermec PM23c PM23c, PM43, and PM43c Mid-Range Printer User Manual - Page 102

Maintenance and Error Alerts, Continued, Troubleshoot the Printer, PM23c, PM43

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Chapter 5 - Troubleshoot the Printer Maintenance and Error Alerts (Continued) Error Alert Solution Printhead Lifted Lower the printhead. Out of Ribbon Load ribbon in the printer. Out of Media Load media in the printer. Ribbon Low The diameter of the remaining roll of media is lower than the specified value in the Ribbon Low Diameter setting. Replace the ribbon. Media Low The diameter of the remaining roll of media is lower than the specified value in the Media Low Diameter setting. Replace the media. Ribbon Installed The printer is configured as a direct thermal printer and thermal transfer ribbon is installed. Remove the ribbon or configure the printer for thermal transfer media. Printer in Pause Mode A print job is paused from the front panel. Press the Print button to resume printing. Printer in Menu Mode A user entered a menu from the front panel. Press the Home button to return to the Ready screen. Application Break Fingerprint only. An application breaks uncontrolled. Print Job Complete A print job has been successfully completed. Odometer (Printer) The printer has reached a limit set in the Odometer (Printer) setting in Maintenance Alerts for the amount of media to print before being alerted. Odometer (Printhead) The printhead has reached a limit set in the Odometer (Printhead) setting in Maintenance Alerts for the amount of media to print before being alerted. Odometer (User Resettable) The printer has reached a limit set in the Odometer (User Resettable) setting in Maintenance Alerts for the amount of media printed since the last reset. Printhead Too Hot The printhead is overheated and needs to cool down. Wait for printing to resume automatically. Printhead Not Detected The printer is not detecting the printhead. Check to make sure the printhead is installed and that the printhead cable is firmly connected to the printhead. 88 PM23c, PM43, and PM43c Mid-Range Printer User Manual

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Chapter 5 — Troubleshoot the Printer
88
PM23c, PM43, and PM43c Mid-Range Printer User Manual
Printhead Lifted
Lower the printhead.
Out of Ribbon
Load ribbon in the printer.
Out of Media
Load media in the printer.
Ribbon Low
The diameter of the remaining roll of media is lower
than the specified value in the Ribbon Low Diameter
setting. Replace the ribbon.
Media Low
The diameter of the remaining roll of media is lower
than the specified value in the Media Low Diameter
setting. Replace the media.
Ribbon Installed
The printer is configured as a direct thermal printer
and thermal transfer ribbon is installed. Remove the
ribbon or configure the printer for thermal transfer
media.
Printer in Pause Mode
A print job is paused from the front panel. Press the
Print
button to resume printing.
Printer in Menu Mode
A user entered a menu from the front panel. Press the
Home
button to return to the Ready screen.
Application Break
Fingerprint only. An application breaks
uncontrolled.
Print Job Complete
A print job has been successfully completed.
Odometer (Printer)
The printer has reached a limit set in the Odometer
(Printer) setting in Maintenance Alerts for the
amount of media to print before being alerted.
Odometer (Printhead)
The printhead has reached a limit set in the
Odometer (Printhead) setting in Maintenance Alerts
for the amount of media to print before being
alerted.
Odometer (User
Resettable)
The printer has reached a limit set in the Odometer
(User Resettable) setting in Maintenance Alerts for
the amount of media printed since the last reset.
Printhead Too Hot
The printhead is overheated and needs to cool down.
Wait for printing to resume automatically.
Printhead Not
Detected
The printer is not detecting the printhead. Check to
make sure the printhead is installed and that the
printhead cable is firmly connected to the printhead.
Maintenance and Error Alerts
(Continued)
Error Alert
Solution