Intermec PM23c PM23c, PM43, and PM43c Mid-Range Printer User Manual - Page 105

Print Quality Problems and Possible Solutions, Continued, Problem, Possible Solution

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Chapter 5 - Troubleshoot the Printer Print Quality Problems and Possible Solutions (Continued) Problem Possible Solution There are dark lines along the The printhead may be dirty. Clean the media path. printhead. There are white vertical lines on the printout. Try these possible solutions in order: • The printhead may be dirty. Clean the printhead. • There may be missing dots on the printhead. Replace the printhead. Part of a dotted line is missing. Try these possible solutions in order: • The printhead may be failing. Replace the printhead. • The strobe signal may be failing. For help, contact your Intermec service representative. The inner edge of the printout is Try these possible solutions in order: missing. • The media may not be properly installed or aligned. Reload the media. • The media margin or X-start parameter may be set too low. Increase the setting. The content on my printout is The print speed may be too high. Lower compressed. the print speed. Nothing shows up on my thermal The ink-coated side of the ribbon may not transfer printout. be facing the media. Reload the ribbon. When I feed or print a label, the Make sure the Print Method is set to ribbon is not taken up. Instead, it Ribbon (TTR) . spills out the front of the printer. The ribbon breaks. Try these possible solutions in order: • Make sure your media setting is appropriate for the type of media you are using. • Make sure that the ribbon is fitted correctly. Reload the ribbon. • The energy control may be faulty. For help, contact your Intermec Service representative. PM23c, PM43, and PM43c Mid-Range Printer User Manual 91

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Chapter 5 — Troubleshoot the Printer
PM23c, PM43, and PM43c Mid-Range Printer User Manual
91
There are dark lines along the
media path.
The printhead may be dirty. Clean the
printhead.
There are white vertical lines on
the printout.
Try these possible solutions in order:
•
The printhead may be dirty. Clean the
printhead.
•
There may be missing dots on the
printhead. Replace the printhead.
Part of a dotted line is missing.
Try these possible solutions in order:
•
The printhead may be failing. Replace
the printhead.
•
The strobe signal may be failing. For
help, contact your Intermec service
representative.
The inner edge of the printout is
missing.
Try these possible solutions in order:
•
The media may not be properly
installed or aligned. Reload the media.
•
The media margin or X-start
parameter may be set too low. Increase
the setting.
The content on my printout is
compressed.
The print speed may be too high. Lower
the print speed.
Nothing shows up on my thermal
transfer printout.
The ink-coated side of the ribbon may not
be facing the media. Reload the ribbon.
When I feed or print a label, the
ribbon is not taken up. Instead, it
spills out the front of the printer.
Make sure the Print Method is set to
Ribbon (TTR) .
The ribbon breaks.
Try these possible solutions in order:
•
Make sure your media setting is
appropriate for the type of media you
are using.
•
Make sure that the ribbon is fitted
correctly. Reload the ribbon.
•
The energy control may be faulty. For
help, contact your Intermec Service
representative.
Print Quality Problems and Possible Solutions
(Continued)
Problem
Possible Solution