Lenovo ThinkPad i Series 1124 ThinkPad 240 User's Reference that shipped with - Page 136

Customer support and service Customer support and service Purchasing an IBM PC hardware product entitles you to receive support and services during the limited warranty period. If you need additional support and services, a wide variety of extended solutions that addresses most needs are available for purchase. Help by telephone You can get support and information by telephone during the limited warranty period at no additional charge, through the IBM PC Support Line. Experienced technical-support representatives will be on hand to assist you in answering any questions you might have, such as: How to set up your computer How to install and set up your IBM options purchased directly from IBM or through an IBM reseller How to use the 30-day support for the preloaded operating system How to get service Please have the following information ready when you call: Serial number of your computer and proof of purchase Description of the problem Exact wording of the error message Hardware and software configuration information for your system If possible, be at your computer when you call. In the U.S. and Puerto Rico, call 1-800-772-2227. In Canada, call 1-800-565-3344. These lines are available 24 hours a day, 7 days a week. The answering technical-support representative can also fax or mail you technical or product information, such as: Sales information Product brochures 124 ThinkPad 240 User's Reference