Lenovo ThinkPad i Series 1124 ThinkPad 240 User's Reference that shipped with - Page 137

ThinkPad EasyServ, Getting help around the world, Fax information

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Customer support and service Locations of IBM resellers Services available from IBM ThinkPad EasyServ ThinkPad EasyServ is a courier repair service for IBM mobile products whereby your ThinkPad computer will be picked up, sent to IBM for repair, and then returned to the location of your choice. This service is available at no additional charge during the limited warranty period. Most computers can be repaired the day that it arrives at the IBM repair location. Support personnel first try to solve your problem over the phone. If they are unsuccessful, you can arrange for EasyServ service by calling the PC Support Line. If possible, you should use the original ThinkPad shipping materials that your computer came in, for re-sending it to IBM. If the box is not available, the courier will deliver a shipping carton and will return later to pick it up. This service is available only in the U.S. and Canada. Getting help around the world If you make frequent overseas trips or you are residing abroad, you can register with the International Warranty Service Office. The office will issue an International Warranty Service Certificate, which you can use wherever IBM or IBM resellers sell and service IBM PC products. For more information on registering with the International Warranty Service Office, call 1-800-497-7426 in the U.S. or Canada. Fax information In the U.S. and Canada, if you have a touch-tone telephone and access to a fax machine, you can receive marketing and technical information on such topics as computer hardware, operating systems, and local area networks (LANs) by fax. You can call the IBM PC Company Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the information that you request will be sent to your fax machine. Chapter 5. Getting Service 125

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Customer support and service
±
Locations of IBM resellers
±
Services available from IBM
ThinkPad EasyServ
ThinkPad EasyServ is a courier repair service for IBM mobile pro-
ducts whereby your ThinkPad computer will be picked up, sent to
IBM for repair, and then returned to the location of your choice. This
service is available at no additional charge during the limited war-
ranty period. Most computers can be repaired the day that it arrives
at the IBM repair location.
Support personnel first try to solve your problem over the phone. If
they are unsuccessful, you can arrange for EasyServ service by
calling the PC Support Line.
If possible, you should use the original ThinkPad shipping materials
that your computer came in, for re-sending it to IBM. If the box is not
available, the courier will deliver a shipping carton and will return
later to pick it up. This service is available only in the U.S. and
Canada.
Getting help around the world
If you make frequent overseas trips or you are residing abroad, you
can register with the International Warranty Service Office. The office
will issue an International Warranty Service Certificate, which you
can use wherever IBM or IBM resellers sell and service IBM PC pro-
ducts.
For more information on registering with the International Warranty
Service Office, call 1-800-497-7426 in the U.S. or Canada.
Fax information
In the U.S. and Canada, if you have a touch-tone telephone and
access to a fax machine, you can receive marketing and technical
information on such topics as computer hardware, operating
systems, and local area networks (LANs) by fax. You can call the
IBM PC Company Automated Fax System 24 hours a day, 7 days a
week. Follow the recorded instructions, and the information that you
request will be sent to your fax machine.
Chapter 5.
Getting Service
125