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Lexmark X5450 User's Guide (Mac) - Page 122

Software does not install, Windows XP, and Mac OS X. - driver download

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Software does not install Check your operating system The following operating systems are supported: Windows 98/Me, Windows 2000, Windows XP, and Mac OS X. Check your system requirements Check that your computer meets the minimum system requirements listed on the box. USB cable may not be connected 1 Check the USB cable for any obvious damage. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with the USB symbol. Use these steps to install the printer software 1 Close all open software applications. 2 Insert the printer software CD. 3 From the Finder desktop, double-click the printer CD icon that automatically appears. 4 Double-click the Install icon. 5 Follow the instructions on the computer screen. May need to reconnect power supply 1 Press to turn the printer off. 2 Disconnect the power cord from the wall outlet. 3 Gently remove the power supply from the printer. 4 Reconnect the power supply to the printer. 5 Plug the power cord into the wall outlet. 6 Press to turn the printer on. Other software may be running 1 Close all open software applications. 2 Disable any anti-virus programs. 3 Remove the printer software CD from the CD-ROM drive. 4 Restart the computer. 5 When the desktop appears, reinsert the printer software CD. The CD icon is created on the desktop. 6 Follow the instructions on the computer screen to install the software. Software may not be installed correctly 1 Uninstall the printer software, and then reinstall it. For more information, see "Removing and reinstalling the software" on page 146. 2 If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software. a In all countries or regions except the United States, select your country or region. b Click the links for drivers or downloads. c Select your printer family. d Select your printer model. e Select your operating system. f Select the file you want to download, and then follow the directions on the computer screen. Troubleshooting 122

Section	Page
Contents	3
Printing	5
Getting started	5
Loading paper	5
Loading various paper types	5
Performing printing and related tasks	8
Printing a document	8
Printing photos using the computer	9
Printing borderless photos	9
Printing cards	10
Printing envelopes	11
Printing iron-on transfers	11
Printing a banner	12
Printing multiple pages on one sheet	13
Printing color images in black and white	13
Printing multiple copies of a stored document	14
Printing the last page first (reverse page order)	14
Managing print jobs	14
Pausing print jobs	14
Canceling a print job	15
Resuming print jobs	15
Learning about the All-In-One software print options	16
Choosing a paper size	16
Choosing a paper type	16
Choosing a print quality	16
Collating copies using the computer	17
Enlarging or reducing an image	17
Sharpening an image	17
Resetting All-In-One software settings to defaults	18
Copying	19
Getting started	19
Loading paper	19
Loading original documents on the scanner glass	20
Loading original documents into the Automatic Document Feeder	21
Performing copying and related tasks	23
Making a copy	23
Copying photos	23
Collating copies	24
Collating copies using the computer	24
Repeating an image on one page	25
Enlarging or reducing an image	25
Managing copy jobs	26
Canceling a copy job	26
Scanning	27
Getting started	27
Loading original documents on the scanner glass	27
Loading original documents into the Automatic Document Feeder	28
Performing scanning and related tasks	30
Scanning a document	30
Scanning images for editing	30
Scanning a text-only document	31
Scanning a text and graphics document	31
Scanning an item for Web page viewing	31
Scanning a portion of an image	32
Scanning multiple pages or images	33
Scanning clear images from magazines or newspapers	34
Scanning text for editing	35
Scanning documents or images for e-mailing	35
Saving a scanned image	36
Managing scan jobs	36
Canceling a scan job	36
Learning about the All-In-One Center scan options	37
Adjusting the brightness of an image	37
Adjusting color settings when scanning	37
Choosing where to send scanned images	38
Cropping photos using the software	38
Customizing scan settings from the Scan dialog	39
Editing the Customize list	40
Sharpening an image	41
Resetting All-In-One software settings to defaults	42
Faxing	43
Getting started	43
Getting the printer ready to fax	43
Loading original documents on the scanner glass	51
Loading original documents into the Automatic Document Feeder	52
Performing faxing and related tasks	55
Sending a fax	55
Receiving a fax	57
Forwarding faxes	59
Printing fax activity reports	59
Setting up Speed Dial using the computer	60
Using the Phone Book	60
Managing fax jobs	61
Customizing dial settings	61
Customizing fax settings	63
Customizing settings using the Fax Setup Utility	67
Working with photos	70
Connecting photo storage devices	70
Inserting a memory card	70
Inserting a flash drive	71
Transferring photos from a memory device to the computer using the control panel	72
Transferring photos from a memory card to a flash drive	72
Working with photos using the control panel	73
Printing all photos	73
Printing photos stored on a memory device using the proof sheet	73
Printing photos by date range	74
Printing photos using color effects	75
Printing photos from a digital camera using DPOF	75
Using a PictBridge-enabled digital camera to control printing photos	76
Working with photos using the computer	77
Printing photos using the computer	77
Printing cards	77
Printing borderless photos	78
Printing color images in black and white	79
Scanning images for editing	79
Scanning documents or images for e-mailing	80
Scanning multiple pages or images	81
Saving a scanned image	82
Adjusting color settings when scanning	83
Adjusting the brightness of an image	84
Cropping photos using the software	84
Enhancing photo print quality using the software	84
Enlarging or reducing an image	85
Sharpening an image	85
Understanding the printer	87
Understanding the printer parts	87
Checking the box contents	87
Understanding the parts of the printer	88
Using the control panel buttons and menus	90
Understanding the software	99
Installing the printer software	99
Removing the printer software	100
Using the Page Setup dialog	100
Using the Print dialog	101
Using Printer Services	104
Using the All-In-One Center	105
Using the Fax Setup Utility	107
Using the Utility	107
Maintaining the printer	110
Print cartridges	110
Installing print cartridges	110
Removing a used print cartridge	111
Aligning print cartridges	112
Cleaning the print cartridge nozzles	112
Wiping the print cartridge nozzles and contacts	113
Preserving the print cartridges	114
Improving print quality	115
Cleaning the scanner glass	116
Refilling a print cartridge	116
Using genuine Lexmark print cartridges	116
Ordering supplies	116
Ordering cartridges	116
Ordering paper and other supplies	117
Finding information about the printer	118
Contacting Customer Support	120
Troubleshooting	121
Setup troubleshooting	121
Incorrect language appears on the display	121
Power button is not lit	121
Software does not install	122
Page does not print	123
Cannot print from digital camera using PictBridge	124
Print troubleshooting	124
Improving print quality	124
Poor text and graphic quality	125
Poor quality at the edges of the page	126
Print speed is slow	126
Partial document or photo prints	126
Photo smudges	127
Copy troubleshooting	127
Copier does not respond	127
Scanner unit does not close	127
Poor copy quality	127
Partial document or photo copies	128
Scan troubleshooting	128
Scanner does not respond	128
Scan was not successful	129
Scanning takes too long or freezes the computer	129
Poor scanned image quality	129
Partial document or photo scans	130
Cannot scan to an application	130
Fax troubleshooting	130
Cannot send or receive a fax	130
Can send but not receive faxes	132
Can receive but not send faxes	132
Printer receives a blank fax	133
Received fax has poor print quality	134
Caller ID information is not displayed	135
Jams and misfeeds troubleshooting	135
Paper jams	135
Paper or specialty media misfeeds	135
Printer does not feed paper, envelopes, or specialty media	136
Banner paper jams	136
Memory card reader and PictBridge troubleshooting	137
Memory card cannot be inserted	137
Nothing happens when memory card is inserted	137
Error messages	138
Settings are not saved	145
Resetting to factory default settings	146
Removing and reinstalling the software	146
Notices and safety information	147
Recycling Lexmark products	147
Edition notice	147
Trademarks	147
Conventions	148
Federal Communications Commission (FCC) compliance information statement	148
European Community (EC) directives conformity	149
Japanese VCCI notice	149
Korean MIC statement	149
Noise emission levels	149
Waste from Electrical and Electronic Equipment (WEEE) directive	150
ENERGY STAR	150
Safety information	150
Power consumption	150
Product power consumption	150
Four-hour Off mode	151
Off mode	151
Total energy usage	151
Statement of Limited Warranty	151
End-user license agreement*	153

Match case Limit results 1 per page

Software does not install

Check your operating

system

The following operating systems are supported: Windows 98/Me, Windows 2000,

Windows XP, and Mac OS X.

Check your system

requirements

Check that your computer meets the minimum system requirements listed on the box.

USB cable may not be

connected

Check the USB cable for any obvious damage.

Firmly plug the square end of the USB cable into the back of the printer.

Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with the

USB symbol.

Use these steps to install

the printer software

Close all open software applications.

Insert the printer software CD.

From the Finder desktop, double-click the printer CD icon that automatically

appears.

Double-click the

Install

icon.

Follow the instructions on the computer screen.

May need to reconnect

power supply

Press

to turn the printer off.

Disconnect the power cord from the wall outlet.

Gently remove the power supply from the printer.

Reconnect the power supply to the printer.

Plug the power cord into the wall outlet.

Press

to turn the printer on.

Other software may be

running

Close all open software applications.

Disable any anti-virus programs.

Remove the printer software CD from the CD-ROM drive.

Restart the computer.

When the desktop appears, reinsert the printer software CD. The CD icon is created

on the desktop.

Follow the instructions on the computer screen to install the software.

Software may not be

installed correctly

Uninstall the printer software, and then reinstall it. For more information, see

“Removing and reinstalling the software” on page 146.

If the software still does not install correctly, visit our Web site at

www.lexmark.com

to check for the latest software.

In all countries or regions except the United States, select your country or region.

Click the links for drivers or downloads.

Select your printer family.

Select your printer model.

Select your operating system.

Select the file you want to download, and then follow the directions on the

computer screen.

Troubleshooting

122