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Troubleshoot WiFi connectivity, Troubleshoot your network using the ping utility

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Orbi WiFi System Troubleshoot WiFi connectivity If you are experiencing trouble connecting to the Orbi WiFi network, try to isolate the problem: • Does the WiFi-enabled computer or mobile device that you are using find your WiFi network? If you disabled the router's SSID broadcast, then your WiFi network is hidden and does not display in the list of networks that your computer or WiFi device finds. (By default, SSID broadcast is enabled.) • Does your WiFi-capable device support the security that you are using for your WiFi network (WPA or WPA2)? • To view the WiFi settings for the router, use an Ethernet cable to connect a computer to a LAN port on the router. Then log in to the router, and select BASIC > Wireless. Note: Be sure to click the Apply button if you change settings. • If you are trying to connect to the 5 GHz 1 or 5 GHz 2 band, does your WiFi-enabled computer or mobile device support this standard? • Did your computer or WiFi device automatically connect to a different WiFi network in your area, such as a WiFi hotspot? Troubleshoot your network using the ping utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your computer or workstation. Test the LAN path to your router You can ping the router from your computer to verify that the LAN path to your router is set up correctly. To ping the router from a Windows computer: 1. From the Windows toolbar, click the Start button and select Run. 2. In the field provided, type ping followed by the IP address of the router, as in this example: Troubleshooting 138 User Manual

Section	Page
Contents	3
1. Overview	8
LED behavior	9
Orbi WiFi system LEDs	9
Optional Orbi add-on satellite LEDs	9
Connect your router	10
Place your satellite	11
Sync your Orbi satellite	11
Sync a satellite from an Orbi wifi system	11
Sync an add-on satellite	12
Log in to your router and add satellites to your network	12
Set up an Ethernet backhaul connection	14
Download the NETGEAR Orbi app	16
2. Connect to the Network and Access the Router	17
Connect to the network	18
Wired connection	18
WiFi connection	18
WiFi connection using WPS	19
Labels	19
Types of logins	20
Use a web browser to access the router	20
Use the automatic Internet setup option	20
Log in to the Orbi router web interface	22
Change the language	22
3. Specify Your Internet Settings	24
Use the Setup Wizard	25
Manually set up the Internet connection	25
Specify an Internet connection without a login	25
Specify an Internet connection that uses a login	27
Requirements for entering IPv6 addresses	28
Specify IPv6 Internet connections	29
Use auto detection for an IPv6 Internet connection	30
Use auto configuration for an IPv6 Internet connection	31
Set up an IPv6 6rd tunnel Internet connection	32
Set up an IPv6 6to4 tunnel Internet connection	34
Set up an IPv6 pass-through Internet connection	36
Set up an IPv6 fixed Internet connection	37
Set up an IPv6 DHCP Internet connection	38
Set up an IPv6 PPPoE Internet connection	40
Change the MTU size	41
4. Control Access to the Internet	44
Enable Circle smart parental controls	45
Enable Circle smart parental controls using the Orbi router web interface	45
Enable Circle smart parental controls using the Orbi app	46
Activate and manage NETGEAR Armor using the Orbi app	47
Allow or block access to your network	47
Use keywords to block Internet sites	48
Delete keywords that are used to block Internet sites	50
Avoid blocking on a trusted computer	50
Block services from the Internet	51
Manage network access control lists	52
Schedule when to block Internet sites and services	53
Set up security event email notifications	54
5. Optimize Performance	56
Enable or disable WiFi Multimedia Quality of Service	57
Improve network connections with Universal Plug and Play	58
Enable or disable daisy-chain topology	59
Enable or disable implicit beamforming	60
Enable or disable MU-MIMO	60
Enable or disable fast roaming	61
6. Specify Network Settings	63
View or change WAN settings	64
Manage Dynamic DNS	65
Set up a new Dynamic DNS account	65
Specify a DNS account that you already created	66
Change the Dynamic DNS settings	67
Set up a default DMZ server	68
Change the router’s device name	69
Change the LAN TCP/IP settings	69
Use the router as a DHCP server	71
Disable the DHCP server feature in the router	72
Manage reserved LAN IP addresses	73
Reserve an IP address	73
Edit a reserved IP address	74
Delete a reserved IP address entry	74
Manage custom static routes	75
Set up a static route	75
Edit a static route	76
Delete a static route	77
Specify basic WiFi settings	78
Change the WiFi password or security level	79
Set up a guest WiFi network	80
View or change advanced WiFi settings	81
Use the router as a WiFi access point	82
Set up router mode	83
Generate a new backhaul password	84
Set up a bridge for a port group or VLAN tag group	84
Set up a bridge for a port group	85
Set up a bridge for a VLAN tag group	85
Enable British Telecom IGMP proxy support	87
7. Manage Your Network	88
Update the router and satellite firmware	89
Check for firmware updates	89
Manually update firmware	90
Manually update satellite firmware	90
Manually update router firmware	91
Change the admin password	92
Enable admin password reset	92
Reset the admin password	93
View router status and usage information	94
Display Internet port statistics	94
Check the Internet connection status	95
View satellite status	96
View and manage logs of router activity	97
View devices connected to the network or edit device information	98
View devices connected to the network	98
Edit device information on the Attached Devices page	99
View satellites connected to the network or edit satellite information	99
View satellites connected to the network	99
Edit satellite information that displays on the Attached Devices page	100
Manage the Orbi Outdoor Satellite LED lighting	101
Enable the Sync button	101
Turn the satellite LED lighting on or off	102
Set LED lighting brightness	103
Schedule when to turn on LED lighting	103
Monitor Internet traffic	105
Set your time zone, adjust for daylight saving time, or change the NTP server	106
Manage the router configuration file	107
Back up settings	107
Erase the current configuration settings	107
Restore configuration settings	108
Set up remote management	109
Use remote access	110
Remotely access your router using the Orbi app	110
8. Customize Internet Traffic Rules for Ports	111
Manage port forwarding to a local server	112
Set up port forwarding to a local server	112
Add a custom port forwarding service	113
Edit a port forwarding service	114
Delete a port forwarding entry	115
Application example: Make a local web server public	115
How the router implements the port forwarding rule	116
Manage port triggering	116
Add a port triggering service	117
Disable port triggering or change the time-out period	118
Application example: Port triggering for Internet Relay Chat	118
9. Use VPN to Access Your Network	120
Set up a VPN connection	121
Specify VPN service in the router	121
Install OpenVPN software	122
Install OpenVPN software on your Windows-based computer	122
Install OpenVPN software on your Mac computer	125
Install OpenVPN software on an iOS device	126
Install OpenVPN software on an Android device	126
Use a VPN tunnel on your Windows-based computer	127
Use VPN to access your Internet service at home	129
Set up VPN client Internet access in the router	129
Block VPN client Internet access in the router	130
Use a VPN tunnel to access your Internet service at home	130
10. Troubleshooting	132
Quick tips	133
Sequence to restart your network	133
WiFi settings	133
Network settings	133
The router and satellite do not sync	133
You cannot log in to the router	135
You cannot access the Internet	135
Troubleshoot Internet browsing	136
Troubleshoot PPPoE	137
Troubleshoot WiFi connectivity	138
Troubleshoot your network using the ping utility	138
Test the LAN path to your router	138
Test the path from your computer to a remote device	139
11. Supplemental information	141
Factory settings for Orbi routers	142
Factory settings for Orbi router model RBR50	142
Factory settings for Orbi router model RBR40	143
Factory settings for Orbi router model RBR20	145
Factory settings for Orbi satellites	147
Factory settings for Orbi satellite model RBS50	147
Factory settings for Orbi satellite model RBS40	149
Factory settings for Orbi satellite model RBS20	151
Factory settings for Orbi wall plug satellite model RBW30	153
Technical specifications for Orbi routers	155
Technical specifications for Orbi router model RBR50	155
Technical specifications for Orbi router model RBR40	156
Technical specifications for Orbi router model RBR20	157
Technical specifications for Orbi satellites	159
Technical specifications for Orbi satellite model RBS50	159
Technical Specifications for Orbi Router Model RBS40	161
Technical specifications for Orbi router model RBS20	162

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Troubleshoot WiFi connectivity

If you are experiencing trouble connecting to the Orbi WiFi network, try to isolate the

problem:

•

Does the WiFi-enabled computer or mobile device that you are using find your WiFi

network?

If you disabled the router’s SSID broadcast, then your WiFi network is hidden and

does not display in the list of networks that your computer or WiFi device finds. (By

default, SSID broadcast is enabled.)

•

Does your WiFi-capable device support the security that you are using for your WiFi

network (WPA or WPA2)?

•

To view the WiFi settings for the router, use an Ethernet cable to connect a computer

to a LAN port on the router. Then log in to the router, and select

BASIC > Wireless

Note:

Be sure to click the

Apply

button if you change settings.

•

If you are trying to connect to the 5 GHz 1 or 5 GHz 2 band, does your WiFi-enabled

computer or mobile device support this standard?

•

Did your computer or WiFi device automatically connect to a different WiFi network

in your area, such as a WiFi hotspot?

Troubleshoot your network using the ping

utility

Most network devices and routers contain a ping utility that sends an echo request

packet to the designated device. The device then responds with an echo reply. You can

easily troubleshoot a network using the ping utility in your computer or workstation.

Test the LAN path to your router

You can ping the router from your computer to verify that the LAN path to your router

is set up correctly.

To ping the router from a Windows computer:

From the Windows toolbar, click the

Start

button and select

Run

In the field provided, type

ping

followed by the IP address of the router, as in this

example:

User Manual

138

Troubleshooting

Orbi WiFi System