Panasonic CFU1AQCXZ2M Reference Manual - Page 112

Fast User Switching Function, Personal Secure Drive function Security Platform TPM may not work.

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Page 112 highlights

Troubleshooting (Advanced) 112 „ Fingerprint Reader (only for model with Fingerprint Reader) Accessing [File Safe] after Protector Suite QL uninstallation. Accessing [File Safe] after computer crash. Removing data from the Reader. z [File Safe] data can be accessed only using Protector Suite QL. If you accidentally uninstalled Protector Suite QL, you have to reinstall it. If passport data was not removed during uninstallation, everything will work automatically including [File Safe]. If the passport data was removed during uninstallation the [File Safe] will recognize that the installation was changed and will offer to use the backup password, instead. z If you have an exported passport, import it now so you can access [File Safe] directly using fingerprints. Otherwise you can access [File Safe] using the [File Safe] backup password: [File Safe] will recognize that the installation was changed and will offer to use the backup password, instead. z When enrollment to the device is used, passport data is stored to the device. To remove it, go to the [Delete] passport wizard and delete existing passports, and then use the [Fingerprint Storage Inspector] to remove remaining fingerprints (e.g. left over from previous installations). z In convenient mode, the [Fingerprint Storage Inspector] does not allow deleting the last fingerprint for an existing passport and only user's own fingerprints can be deleted. Therefore it is necessary to delete passports first. „ Fast User Switching Function Some applications do not work properly. z When switching to a different user with the Fast User Switching function, the following problems may occur. • Some applications may not work properly. • Key combination with Fn may not work. • The display settings may not be possible. • A serial mouse may not work. • Personal Secure Drive function Security Platform (TPM) may not work. • Wireless LAN cannot be used. • Bluetooth cannot be used. z In these cases, log off all users without using Fast User Switching function and perform the operation once more. If the problem persists, restart the computer.

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112
Troubleshooting (Advanced)
Accessing [File Safe] after Protector
Suite QL uninstallation.
[File Safe] data can be accessed only using Protector Suite QL. If you acciden-
tally uninstalled Protector Suite QL, you have to reinstall it. If passport data was
not removed during uninstallation, everything will work automatically including
[File Safe]. If the passport data was removed during uninstallation the [File
Safe] will recognize that the installation was changed and will offer to use the
backup password, instead.
Accessing [File Safe] after computer
crash.
If you have an exported passport, import it now so you can access [File Safe]
directly using fingerprints. Otherwise you can access [File Safe] using the [File
Safe] backup password: [File Safe] will recognize that the installation was
changed and will offer to use the backup password, instead.
Removing data from the Reader.
When enrollment to the device is used, passport data is stored to the device. To
remove it, go to the [Delete] passport wizard and delete existing passports
, and then
use the [Fingerprint Storage Inspector] to remove remaining fingerprints (e.g.
left over from previous installations).
In convenient mode, the [Fingerprint Storage Inspector] does not allow deleting
the last fingerprint for an existing passport and only user’s own fingerprints can
be deleted. Therefore it is necessary to delete passports first.
Fast User Switching Function
Some applications do not work prop-
erly.
When switching to a different user with the Fast User Switching function, the
following problems may occur.
•
Some applications may not work properly.
•
Key combination with
Fn
may not work.
•
The display settings may not be possible.
•
A serial mouse may not work.
•
Personal Secure Drive function Security Platform (TPM) may not work.
•
<Only for model with wireless LAN>
Wireless LAN cannot be used.
•
<Only for model with Bluetooth>
Bluetooth cannot be used.
In these cases, log off all users without using Fast User Switching function and
perform the operation once more. If the problem persists, restart the computer.
Fingerprint Reader (only for model with Fingerprint Reader)