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Ricoh Aficio MP C3000 Troubleshooting - Page 25

Troubleshooting When Using the Copy Function, When a Message Appears

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2. Troubleshooting When Using the Copy Function This section explains likely causes of and possible solutions for copier function problems. When a Message Appears This section explains the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒ For messages that are not listed here, see "When You Have Problems Operating the Machine". Message Cause Solution Cannot detect Improper original is placed. original size. Select paper manually, not in Auto Paper Select mode, and do not use Auto Reduce/Enlarge function. See "Sizes difficult to detect", Copy/Document Server Reference. Cannot detect Improper original is placed. original size. Place the original on the exposure glass. See "Placing Originals on the Exposure Glass" and "Sizes difficult to detect", Copy/Document Server Reference. Cannot detect Original is not placed. original size. Place your originals. Check original Original is not placed in a proper Change the orientation of the orientation. orientation. original. Check paper size. Improper paper size is set. If you press the {Start} key, copy will start onto the selected paper. Rotate Sort is not available with this paper size. A size of paper for which Rotate Sort is not available is selected. Select the proper paper size. See "Sort", Copy/Document Server Reference. Cannot punch The Punch function cannot be this paper size. used with paper size selected. The following paper sizes are available for Punch mode: A3L, B4L, A4KL, B5KL, A5K, 11"×17"L, Legal(81/2"×14")L, Letter(81/2"×11")KL, Half Letter (51/2"×81/2"), Excecutive (71/4"×101/2")KL, F/GL (8"×13")K, Foolscap (8"×13")L, Folio (81/4"×13")L ,8KL, 16KKL. Select one of these sizes. 17

Section	Page
C2525/C3030/DSc525/DSc530/LD425c/LD430c/Aficio MP C2500/Aficio MP C3000 Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes	2
Caution:	2
Power Source	2
Trademarks	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate as Wanted	11
Indicators	11
Checking Machine Status and Settings	12
When an Indicator to the Right of a Function Key is Lit	15
When You Have Problems Operating the Machine	16
When a Job is Not Performed	21
2. Troubleshooting When Using the Copy Function	25
When a Message Appears	25
When You Cannot Make Clear Copies	28
When You Cannot Make Copies as Wanted	30
When Memory is Full	33
3. Troubleshooting When Using the Facsimile Function	35
Adjusting the Volume	35
When a Message Appears	38
When You Cannot Send or Receive Fax Messages as Wanted	45
When Memory is Full	49
If an Error Report is Printed	50
Turning Off the Main Power / In the Event of Power Failure	51
When an Error Occurs Using Internet Fax	52
Error Mail Notification	52
Error Report (E-Mail)	52
Server-Generated Error E-mail	52
4. Troubleshooting When Using the Printer Function	53
When a Message Appears during Installation of the Printer Driver	53
Windows 95/98/Me	53
Windows 2000	54
Windows XP, Windows Server 2003	54
Windows NT 4.0	55
If USB Connection Fails	56
When a Message appears	57
Status Messages	57
Alert Messages	58
Checking the Error Log	59
When You Cannot Print	60
Other Printing Problems	63
When PictBridge Printing Does Not Work	71
5. Troubleshooting When Using the Scanner Function	73
When Scanning is Not Done as Expected	73
When You Cannot Send Scanned Files	74
When Stored Files Cannot be Accessed	74
When You Cannot Browse the Network to Send a Scanned File	74
When the TWAIN Driver Cannot be Started	74
When Stored Files Cannot be Edited	75
When the Network Delivery Function Cannot be Used	75
Operations are Not Possible When Messages Appear	75
When a Message is Displayed	76
When a Message is Displayed on the Control Panel	76
When a Message is Displayed on the Client Computer	83
6. Adding Paper, Toner and Staples	87
Loading Paper	87
Loading Paper into the Paper Trays	87
Loading Paper into the Large Capacity Tray	89
Orientation-Fixed Paper or Two-Sided Paper	90
Changing the Paper Size	91
Changing the Paper Size in the Paper Tray	91
Changing to a Size That is Not Automatically Detected	94
Adding Toner	97
Inserting Toner	98
Sending Fax Messages When Toner Has Run Out	99
Used Toner	99
Maintenance	100
Adjusting the Color Registration	100
Color Registration	100
Auto Color Calibration	102
Returning to the Previous Setting	103
Adding Staples	104
Booklet Finisher	105
500-sheet Finisher	106
1000-sheet Finisher	107
Replacing the Stamp Cartridge	108
7. Clearing Misfeeds	111
Removing Jammed Paper	111
Locating Jammed Paper	112
Removing Jammed Paper	113
Removing Jammed Staples	119
Booklet Finisher	119
500-sheet Finisher	120
1000-sheet Finisher	121
Removing Punch Waste	122
Booklet Finisher	122
8. Remarks	125
Where to Put Your Machine	125
Machine Environment	125
Optimum Environmental Conditions	125
Environments to Avoid	126
Moving	126
Power Connection	127
Access to the Machine	128
Maintaining Your Machine	129
Cleaning the Exposure Glass	129
Cleaning the Exposure Glass Cover	130
Cleaning the Auto Document Feeder	130
Cleaning the Dustproof Glass	131

Match case Limit results 1 per page

2. Troubleshooting When

Using the Copy Function

This section explains likely causes of and possible solutions for copier function

problems.

When a Message Appears

This section explains the machine's main messages. If other messages appear,

follow the instructions they contain.

Important

❒

For messages that are not listed here, see “When You Have Problems Operat-

ing the Machine”.

Message

Cause

Solution

Cannot detect

original size.

Improper original is placed.

Select paper manually, not in

Auto Paper Select mode, and do

not use Auto Reduce/Enlarge

function. See “Sizes difficult to

detect”, Copy/Document Server

Reference.

Cannot detect

original size.

Improper original is placed.

Place the original on the exposure

glass. See “Placing Originals on

the Exposure Glass” and “Sizes

difficult to detect”, Copy/Docu-

ment Server Reference.

Cannot detect

original size.

Original is not placed.

Place your originals.

Check original

orientation.

Original is not placed in a proper

orientation.

Change the orientation of the

original.

Check paper

size.

Improper paper size is set.

If you press the

{

Start

}

key, copy

will start onto the selected paper.

Rotate Sort is

not available

with this paper

size.

A size of paper for which Rotate

Sort is not available is selected.

Select the proper paper size. See

“Sort”, Copy/Document Server

Reference.

Cannot punch

this paper size.

The Punch function cannot be

used with paper size selected.

The following paper sizes are

available for Punch mode: A3

, A4

, B5

, A5

11”

17”

, Legal(8

”

14”)

Letter(8

”

11”)

Half Letter (5

”

”),

Excecutive (7

”

”)

F/GL (8”

13”)

Foolscap (8”

13”)

Folio (8

”

13”)

,8K

16K

. Select one of these sizes.