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When a Message is Displayed on the Client Computer, Important

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When a Message is Displayed When a Message is Displayed on the Client Computer This section explains likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver. Important ❒ If an error message that is not included in this section appears, turn off the main power switch of the machine, and then turn it on again. For information about how to turn off the main power switch, see About This Machine. Message Cause Solution Clear Misfeed(s) in ADF. A paper misfeed has occurred in- Remove jammed originals, and side the ADF. place them again. Check whether the originals are suitable to be scanned by the machine. Invalid Winsock version. Please use version 1.1 or higher. You are using an invalid version of Winsock. Install the operating system of the computer or copy Winsock from the operating system CDROM. The name is al- You tried to register a name that ready in use. is already in use. Check the regis- tered names. Use another name. Cannot detect the paper size of the original. Specify the scanning size. The set original was misaligned. • Place the original correctly. • Specify the scan size. • When placing an original directly on the exposure glass, the lifting/lowering action of the ADF triggers the automatic original size detection process. Lift the ADF by more than 30 degrees. Cannot add any more scanning mode. The maximum number of registerable scan modes has been exceeded. The maximum number of modes that can be stored is 100. Delete unneeded modes. Cannot specify any more scanning area. The maximum number of registerable scan areas has been exceeded. The maximum number of scanning areas that can be stored is 100. Delete unneeded scanning area. Call Service Please call your service representative. An unrecoverable error has occurred in the machine. Call your service representative. Scanner is not The TWAIN scanner function available on the cannot be used on this machine. specified device. Contact your service representative. 5 75

Section	Page
C2525/C3030/DSc525/DSc530/LD425c/LD430c/Aficio MP C2500/Aficio MP C3000 Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes	2
Caution:	2
Power Source	2
Trademarks	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate as Wanted	11
Indicators	11
Checking Machine Status and Settings	12
When an Indicator to the Right of a Function Key is Lit	15
When You Have Problems Operating the Machine	16
When a Job is Not Performed	21
2. Troubleshooting When Using the Copy Function	25
When a Message Appears	25
When You Cannot Make Clear Copies	28
When You Cannot Make Copies as Wanted	30
When Memory is Full	33
3. Troubleshooting When Using the Facsimile Function	35
Adjusting the Volume	35
When a Message Appears	38
When You Cannot Send or Receive Fax Messages as Wanted	45
When Memory is Full	49
If an Error Report is Printed	50
Turning Off the Main Power / In the Event of Power Failure	51
When an Error Occurs Using Internet Fax	52
Error Mail Notification	52
Error Report (E-Mail)	52
Server-Generated Error E-mail	52
4. Troubleshooting When Using the Printer Function	53
When a Message Appears during Installation of the Printer Driver	53
Windows 95/98/Me	53
Windows 2000	54
Windows XP, Windows Server 2003	54
Windows NT 4.0	55
If USB Connection Fails	56
When a Message appears	57
Status Messages	57
Alert Messages	58
Checking the Error Log	59
When You Cannot Print	60
Other Printing Problems	63
When PictBridge Printing Does Not Work	71
5. Troubleshooting When Using the Scanner Function	73
When Scanning is Not Done as Expected	73
When You Cannot Send Scanned Files	74
When Stored Files Cannot be Accessed	74
When You Cannot Browse the Network to Send a Scanned File	74
When the TWAIN Driver Cannot be Started	74
When Stored Files Cannot be Edited	75
When the Network Delivery Function Cannot be Used	75
Operations are Not Possible When Messages Appear	75
When a Message is Displayed	76
When a Message is Displayed on the Control Panel	76
When a Message is Displayed on the Client Computer	83
6. Adding Paper, Toner and Staples	87
Loading Paper	87
Loading Paper into the Paper Trays	87
Loading Paper into the Large Capacity Tray	89
Orientation-Fixed Paper or Two-Sided Paper	90
Changing the Paper Size	91
Changing the Paper Size in the Paper Tray	91
Changing to a Size That is Not Automatically Detected	94
Adding Toner	97
Inserting Toner	98
Sending Fax Messages When Toner Has Run Out	99
Used Toner	99
Maintenance	100
Adjusting the Color Registration	100
Color Registration	100
Auto Color Calibration	102
Returning to the Previous Setting	103
Adding Staples	104
Booklet Finisher	105
500-sheet Finisher	106
1000-sheet Finisher	107
Replacing the Stamp Cartridge	108
7. Clearing Misfeeds	111
Removing Jammed Paper	111
Locating Jammed Paper	112
Removing Jammed Paper	113
Removing Jammed Staples	119
Booklet Finisher	119
500-sheet Finisher	120
1000-sheet Finisher	121
Removing Punch Waste	122
Booklet Finisher	122
8. Remarks	125
Where to Put Your Machine	125
Machine Environment	125
Optimum Environmental Conditions	125
Environments to Avoid	126
Moving	126
Power Connection	127
Access to the Machine	128
Maintaining Your Machine	129
Cleaning the Exposure Glass	129
Cleaning the Exposure Glass Cover	130
Cleaning the Auto Document Feeder	130
Cleaning the Dustproof Glass	131

Match case Limit results 1 per page

When a Message is Displayed

When a Message is Displayed on the Client Computer

This section explains likely causes of and possible solutions for the main error

messages displayed on the client computer when using the TWAIN driver.

Important

❒

If an error message that is not included in this section appears, turn off the

main power switch of the machine, and then turn it on again. For information

about how to turn off the main power switch, see About This Machine.

Message

Cause

Solution

Clear Misfeed(s)

in ADF.

A paper misfeed has occurred in-

side the ADF.

Remove jammed originals, and

place them again.

Check whether the originals are

suitable to be scanned by the ma-

chine.

Invalid Winsock

version. Please

use version 1.1

or higher.

You are using an invalid version

of Winsock.

Install the operating system of

the computer or copy Winsock

from the operating system CD-

ROM.

The name is al-

ready in use.

Check the regis-

tered names.

You tried to register a name that

is already in use.

Use another name.

Cannot detect

the paper size

of the original.

Specify the

scanning size.

The set original was misaligned.

•

Place the original correctly.

•

Specify the scan size.

•

When placing an original di-

rectly on the exposure glass,

the lifting/lowering action of

the ADF triggers the automat-

ic original size detection proc-

ess. Lift the ADF by more than

30 degrees.

Cannot add any

more scanning

mode.

The maximum number of regis-

terable scan modes has been ex-

ceeded.

The maximum number of modes

that can be stored is 100. Delete

unneeded modes.

Cannot specify

any more scan-

ning area.

The maximum number of regis-

terable scan areas has been ex-

ceeded.

The maximum number of scan-

ning areas that can be stored is

100. Delete unneeded scanning

area.

Call Service

Please call your

service repre-

sentative.

An unrecoverable error has oc-

curred in the machine.

Call your service representative.

Scanner is not

available on the

specified device.

The TWAIN scanner function

cannot be used on this machine.

Contact your service representative.