Ricoh Aficio MP C3000 Troubleshooting - Page 45

When You Cannot Send or Receive Fax Messages as Wanted, Transmission/Reception, Transmission - scan to email

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When You Cannot Send or Receive Fax Messages as Wanted When You Cannot Send or Receive Fax Messages as Wanted This section explains likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception Problem Cause Solution Both transmission and The modular cord may be discon- Make sure that the modular cord receiving are impossi- nected. is correctly connected. See "Con- 3 ble. necting the Machine to a Tele- phone Line and Telephone", Genera Settings Guide. ❖ Transmission Problem Cause Solution Document appears The original was placed upside blank at the other end. down. Place it correctly. See "Placing Originals", Copy/Document Server Reference. Transmission failed due to "maximum email size" error. If the e-mail size specified on the machine is too large, the Internet Fax document cannot be sent. Set Max. E-mail Size to [Off], or set the maximum email size to a larger value. Then, re-send the document. See "Maximum E-mail Size", General Settings Guide. When using On Hook Dial or Manual Dial, "Receiving data..." appears and transmission is not allowed. If the machine fails to detect the size of the original when {Start} key is pressed, it performs a receiving operation. Press [Scan Size], select the scan area, and then resend the document. If you use On Hook Dial or Manual Dial frequently, it is recommended that you set "Receive documents by pressing the {Start} key when originals are not set." to "Off" in User Parameters. If this is set to "Off", when using Manual Dial you cannot receive by pressing the {Start} key. See "Parameter Settings", General Settings Guide. LAN-Fax Driver does not work. The entered login user name, Check your login user name, login password, or driver encryp- login password, or driver encryp- tion key is incorrect. tion key, and enter them correct- ly.Contact the administrator. LAN-Fax Driver does A high security level is set by the Contact the administrator. not work. extended security function. To cancel a Memory Transmission. Press {Clear/Stop} key or [Stop] to cancel the job during scanning. See "Canceling a Transmission", Facsimile Reference. 37

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When You Cannot Send or Receive Fax Messages as Wanted
37
3
When You Cannot Send or Receive Fax
Messages as Wanted
This section explains likely causes of and possible solutions for transmission and
reception-related problems.
❖
Transmission/Reception
❖
Transmission
Problem
Cause
Solution
Both transmission and
receiving are impossi-
ble.
The modular cord may be discon-
nected.
Make sure that the modular cord
is correctly connected. See “Con-
necting the Machine to a Tele-
phone Line and Telephone”,
Genera Settings Guide.
Problem
Cause
Solution
Document appears
blank at the other end.
The original was placed upside
down.
Place it correctly. See “Placing
Originals”, Copy/Document
Server Reference.
Transmission failed
due to “maximum e-
mail size” error.
If the e-mail size specified on the
machine is too large, the Internet
Fax document cannot be sent.
Set Max. E-mail Size to
[
Off
]
, or set
the maximum email size to a larg-
er value. Then, re-send the docu-
ment. See “Maximum E-mail
Size”, General Settings Guide.
When using On Hook
Dial or Manual Dial,
“
Receiving da-
ta...
” appears and
transmission is not al-
lowed.
If the machine fails to detect the
size of the original when
{
Start
}
key is pressed, it performs a re-
ceiving operation.
Press
[
Scan Size
]
, select the scan
area, and then resend the docu-
ment. If you use On Hook Dial or
Manual Dial frequently, it is rec-
ommended that you set “Receive
documents by pressing the
{
Start
}
key when originals are not
set.” to “Off” in User Parameters.
If this is set to “Off”, when using
Manual Dial you cannot receive
by pressing the
{
Start
}
key. See
“Parameter Settings”, General
Settings Guide.
LAN-Fax Driver does
not work.
The entered login user name,
login password, or driver encryp-
tion key is incorrect.
Check your login user name,
login password, or driver encryp-
tion key, and enter them correct-
ly.Contact the administrator.
LAN-Fax Driver does
not work.
A high security level is set by the
extended security function.
Contact the administrator.
To cancel a Memory
Transmission.
-
Press
{
Clear/Stop
}
key or
[
Stop
]
to
cancel the job during scanning.
See “Canceling a Transmission”,
Facsimile Reference.