Toshiba Tecra M2-S519 User Manual - Page 161

Operating Basics., Media care, is no obstruction. Remove any foreign object.

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Troubleshooting Problem Procedure Cannot write correctly If you have trouble writing, make sure you are observing the following precautions: ■ Use only media recommended by TOSHIBA. ■ Do not use the mouse or keyboard during writing. ■ Use only the software supplied with the computer for recording. ■ Do not run or start other software during writing. ■ Do not jar the computer during writing. ■ Do not connect/ disconnect external devices or install/remove internal cards during writing. If problems persist, contact your dealer. DVD±R/±RW drive (DVD Dual drive) For more information, refer to Chapter 4, Operating Basics. Problem Procedure You cannot access a Make sure the drive's drawer is securely closed. CD/DVD in the drive Press gently until it clicks into place. Open the drawer and make sure the CD/DVD isproperly seated. It should lie flat with the label facing up. A foreign object in the drawer could block laser light from reading the CD/DVD. Make sure there is no obstruction. Remove any foreign object. Check whether the CD/DVD is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. See the Media care section in Chapter 4 for details on cleaning. Some CD run correctly, The software or hardware configuration may but others do not becausing a problem. Make sure the hardware configuration matches your software's needs.Check the CD/DVD's documentation. TECRA M2 9-12

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TECRA M2
9-12
Troubleshooting
DVD±R/±RW drive (DVD Dual drive)
For more information, refer to Chapter 4,
Operating Basics.
Cannot write correctly
If you have trouble writing, make sure you are
observing the following precautions:
■
Use only media recommended by TOSHIBA.
■
Do not use the mouse or keyboard during
writing.
■
Use only the software supplied with the
computer for recording.
■
Do not run or start other software during
writing.
■
Do not jar the computer during writing.
■
Do not connect/ disconnect external devices
or install/remove internal cards during writing.
If problems persist, contact your dealer.
Problem
Procedure
Problem
Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive's drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD
isproperly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe
it with a clean cloth dipped in water or a neutral
cleaner. See the
Media care
section in Chapter 4
for details on cleaning.
Some CD run correctly,
but others do not
The software or hardware configuration may
becausing a problem. Make sure the hardware
configuration matches your software's
needs.Check the CD/DVD's documentation.