ZyXEL P-660H-T1 v2 User Guide - Page 230

Internet Access

Page 230 highlights

Chapter 20 Troubleshooting 20.3 Internet Access V I cannot access the Internet. 1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.4 on page 33. 2 If your ISP gave you Internet connection information, make sure you entered it correctly in the Network > WAN > Internet Connection screen. These fields are case-sensitive, so make sure [Caps Lock] is not on. 3 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again. 4 If the problem continues, contact your ISP. V I cannot access the Internet anymore. I had access to the Internet (with the ZyXEL Device), but my Internet connection is not available anymore. 1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.4 on page 33. 2 Reboot the ZyXEL Device. 3 Turn the ZyXEL Device off and on. 4 If the problem continues, contact your ISP. V The Internet connection is slow or intermittent. 1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.4 on page 33. If the ZyXEL Device is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications. 2 Reboot the ZyXEL Device. 3 Turn the ZyXEL Device off and on. 4 If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. Advanced Suggestions • Check the settings for bandwidth management. If it is disabled, you might consider activating it. If it is enabled, you might consider changing the allocations. 230 P-660H-Tx v2 User's Guide

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Chapter 20 Troubleshooting
P-660H-Tx v2 User’s Guide
230
20.3
Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and
Section 1.4 on page 33
.
2
If your ISP gave you Internet connection information, make sure you entered it correctly
in the
Network
>
WAN
>
Internet Connection
screen. These fields are case-sensitive,
so make sure [Caps Lock] is not on.
3
Disconnect all the cables from your device, and follow the directions in the Quick Start
Guide again.
4
If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the
ZyXEL Device), but my Internet connection is not available anymore.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and
Section 1.4 on page 33
.
2
Reboot the ZyXEL Device.
3
Turn the ZyXEL Device off and on.
4
If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1
There might be a lot of traffic on the network. Look at the LEDs, and check
Section 1.4
on page 33
. If the ZyXEL Device is sending or receiving a lot of information, try closing
some programs that use the Internet, especially peer-to-peer applications.
2
Reboot the ZyXEL Device.
3
Turn the ZyXEL Device off and on.
4
If the problem continues, contact the network administrator or vendor, or try one of the
advanced suggestions.
Advanced Suggestions
Check the settings for bandwidth management. If it is disabled, you might consider
activating it. If it is enabled, you might consider changing the allocations.