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Brother International HL-4570CDW Users Manual - English - Page 146

LCD messages, Error messages - drum error

UPC - 012502625001

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Troubleshooting LCD messages 6 As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine automatically stops printing, diagnoses the problem, and displays the resulting message on the LCD to alert you. The most common error and maintenance messages are shown below. You can clear most errors and routine maintenance messages by yourself, referring to the following tables. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. If you cannot clear the problem, call the dealer you bought the machine from or Brother Customer Service. Note The LCD names for the paper trays are as follows. • Standard paper tray: Tray 1 • Multi-purpose tray: MP 6 • Optional lower tray unit: Tray 2 Error messages Error message Access Error Calibrate Calibration failed. See Troubleshooting chapter in User's Guide. Cartridge Error Condensation Cover is Open Cause The device is removed from the USB direct interface while the data is processing. Calibration failed. The toner cartridge is not installed correctly. One of the issues that can cause this error is that condensation may form inside the machine after a room temperature change. The cover indicated on the LCD is not completely closed. Action The USB device was removed while data was processing. Press Cancel. Reinsert the USB device and try to print with Direct Print.  Turn off the machine. Wait a few seconds, then turn it on again.  Put in a new drum unit. (See Replacing the drum unit on page 101.)  Put in a new belt unit. (See Replacing the belt unit on page 105.)  Put in a waste toner box. (See Replacing the waste toner box on page 109.)  If the problem continues, call your dealer or Brother Customer Service. Pull out the drum unit. Take out the toner cartridge indicated on the LCD and then correctly re-install it in the drum unit. Put the drum unit back in the machine. If the problem continues, call your dealer or Brother customer Service. Leave the machine turned on. Wait for 30 minutes with the front cover fully opened. Then turn off the machine and close the cover. Turn it on again. Close the cover that is indicated on the second line of the LCD. 140

Section	Page
USER’S GUIDE HL-4150CDN/ HL-4570CDW/ HL-4570CDWT	1
User's Guides and where do I find it?	2
Using this guide	3
Symbols used in this guide	3
Table of Contents	4
1 Printing Methods	7
About this Machine	7
Front view and Back view	7
Acceptable paper and other print media	8
Recommended paper and print media	8
Type and size of paper	8
Recommended paper specifications	10
Handling and using special paper	11
Types of paper to avoid	11
Envelopes	12
Types of envelopes to avoid	12
Labels	13
Types of labels to avoid	13
Unprintable area	14
Printing methods	15
Printing on plain paper	15
Printing on plain paper from the Tray 1 and Tray 2	15
Printing on plain paper, bond paper, thick paper, labels or glossy paper from the MP tray	18
Printing on envelopes	21
Duplex printing	24
Guidelines for printing on both sides of the paper	24
Automatic duplex printing	25
Manual duplex printing	27
Printing data from a USB flash memory drive with direct print	28
Supported file formats	28
Direct Print default settings	28
Creating a PRN or PostScript® 3™ file for direct printing	29
Printing data directly from the USB flash memory drive	30
2 Driver and Software	32
Printer driver	32
Features in the printer driver (for Windows®)	34
Basic tab	34
Paper Size	35
Orientation	35
Copies	35
Media Type	35
Print Quality	36
Color/Mono	36
Settings Dialog	37
Multiple Page	38
Duplex / Booklet	38
Paper Source	40
Advanced tab	41
Scaling	41
Reverse Print	41
Use Watermark	42
Header-Footer Print	42
Toner Save Mode	42
Secure Print	42
Administrator	43
User Authentication	43
Other Print Options	44
Color Calibration	44
Use Reprint	44
Sleep Time	45
Improve Print Output	45
Skip Blank Page	45
Accessories tab	46
Support	47
Using the BR-Script3 printer driver (PostScript® 3™ language emulation for Windows®)	48
Printing Preferences	48
Advanced options	50
Ports tab	54
Features in the printer driver (for Macintosh)	55
Choosing page setup options	55
Choosing printing options	56
Cover Page	57
Layout	57
Secure Print	58
Print Settings	59
Manual Duplex Printing	63
Automatic Duplex Printing	64
Status Monitor	66
Uninstalling the printer driver	67
Printer driver for Windows®	67
Printer driver for Macintosh	67
Software	67
Software for networks	67
3 Control Panel	68
Control panel	68
Buttons	69
Go	69
Cancel	70
Secure	70
+ or - button	70
Moving through menus on the LCD	70
Entering numbers	70
Back	70
OK	70
LEDs	71
LCD	72
Back light	72
LCD messages	72
Machine status messages	73
Reprinting documents	74
Reprinting the last job	74
How to reprint the last job	74
Printing Secure data	75
Secure data	75
How to print Secure data	75
Menu table	76
Default settings	87
Network default settings	87
Factory Reset	87
Settings Reset	87
Color Calibration	88
Calibration	88
Reset	88
Auto Registration	88
Registration	88
Manual Registration	89
Print Chart	89
Set Registration	89
Frequency	89
4 Option	90
Lower tray (LT-300CL)	90
SO-DIMM	91
SO-DIMM types	91
Installing extra memory	92
5 Routine Maintenance	94
Replacing consumable items	94
Before replacing the consumable items	98
Toner cartridges	101
Toner Low message	101
Replace Toner message	101
Replacing the toner cartridges	102
Drum unit	106
Drum Error message	106
Drum End Soon message	106
Replace Drum message	106
Drum Stop message	107
Replacing the drum unit	107
Belt unit	111
Belt End Soon message	111
Replace Belt message	111
Replacing the belt unit	111
Waste toner box	115
WT Box End Soon message	115
Replace WT Box message	115
Replacing the waste toner box	115
Cleaning	120
Cleaning the outside of the machine	120
Cleaning the inside of the machine	122
Cleaning the corona wires	126
Cleaning the drum unit	130
Cleaning the paper pick-up roller	136
Shipment of the machine	137
6 Troubleshooting	145
Identifying your problem	145
LCD messages	146
Paper handling	150
Paper jams and how to clear them	151
Jam MP Tray (paper jam in the MP tray)	152
Jam Tray 1 / Jam Tray 2 (Paper jam inside the paper tray)	152
Jam Duplex (paper jam underneath the standard paper tray (tray 1) or in the fuser unit)	155
Jam Rear (Paper jam behind the back cover)	158
Jam Inside (Paper jam inside the machine)	161
Improving the print quality	165
Solving print problems	171
Network problems	171
Other problems	172
For Macintosh with USB	172
BR-Script 3	172
A Appendix	173
Machine specifications	173
Engine	173
Controller	174
Software	175
Direct Print feature	176
Control panel	176
Paper handling	176
Media specifications	177
Supplies	178
Dimensions / weights	179
Other	179
Computer requirements	180
Important information for choosing your paper	181
Symbol and character sets	184
How to use Web Based Management (Web browser)	184
Symbol and character sets list	185
Quick reference for bar code control commands	186
Print bar codes or expanded characters	186
Definition of parameters	186
Bar code mode	186
Bar code, expanded character, line block drawing and box drawing	187
Bar code	187
Bar code human readable line ON or OFF	187
Quiet zone	188
Bar code, expanded character unit, line block drawing and box drawing	188
Bar code, expanded character, line block drawing and box drawing offset in X-axis	189
Bar code & expanded character offset in Y-axis	189
Bar code, expanded character, line block drawing and box drawing height	189
Expanded character width, line block drawing and box drawing	189
Expanded character rotation	189
Bar code data start	189
Box drawing	191
Line block drawing	191
Expanded character data start	191
B Appendix (for Europe and Other Countries)	194
Brother numbers	194
C Appendix (for USA and Canada)	195
Brother numbers	195

Match case Limit results 1 per page

Troubleshooting

140

LCD messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced.

If this happens, your machine automatically stops printing, diagnoses the problem, and displays the resulting

message on the LCD to alert you. The most common error and maintenance messages are shown below.

You can clear most errors and routine maintenance messages by yourself, referring to the following tables.

If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

If you cannot clear the problem, call the dealer you bought the machine from or Brother Customer Service.

Note

The LCD names for the paper trays are as follows.

•

Standard paper tray:

Tray 1

•

Multi-purpose tray:

•

Optional lower tray unit:

Tray 2

Error messages

Error message

Cause

Action

Access Error

The device is removed from the

USB direct interface while the data

is processing.

The USB device was removed while data was

processing. Press

Cancel

. Reinsert the USB device

and try to print with Direct Print.

Calibrate

<The second line of the

LCD>

Calibration

failed. See

Troubleshooting

chapter in User's

Guide.

Calibration failed.



Turn off the machine. Wait a few seconds, then

turn it on again.



Put in a new drum unit. (See

Replacing the drum

unit

on page 101.)



Put in a new belt unit. (See

Replacing the belt unit

on page 105.)



Put in a waste toner box. (See

Replacing the

waste toner box

on page 109.)



If the problem continues, call your dealer or

Brother Customer Service.

Cartridge Error

The toner cartridge is not installed

correctly.

Pull out the drum unit. Take out the toner cartridge

indicated on the LCD and then correctly re-install it in

the drum unit. Put the drum unit back in the machine.

If the problem continues, call your dealer or Brother

customer Service.

Condensation

One of the issues that can cause

this error is that condensation may

form inside the machine after a

room temperature change.

Leave the machine turned on. Wait for 30 minutes

with the front cover fully opened. Then turn off the

machine and close the cover. Turn it on again.

Cover is Open

The cover indicated on the LCD is

not completely closed.

Close the cover that is indicated on the second line of

the LCD.