Cisco 6941 Administration Guide

Cisco 6941 - Unified IP Phone Slimline VoIP Manual

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  • Cisco 6941 | Administration Guide - Page 1
    Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
  • Cisco 6941 | Administration Guide - Page 2
    to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Capital, Cisco Capital (Design), Cisco:Financed (Stylized), Cisco Store, Flip Gift Card, and One Million Acts of Green are service marks; and Access Registrar, Aironet, AllTouch, AsyncOS, Bringing the Meeting
  • Cisco 6941 | Administration Guide - Page 3
    How the Cisco Unified IP Phone Interacts with Cisco Unified CM 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 4
    6921, 6941, 6945, and 6961 Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Installing the Cisco Unified IP Phone 3-5 Reducing Power Consumption on the Phone 3-10 Footstand 3-10 Higher Viewing Angle 3-14 Lower Viewing Angle 3-15 Mounting the Phone to the Wall 3-15
  • Cisco 6941 | Administration Guide - Page 5
    5-19 Setting Up Services 5-21 Adding Users to Cisco Unified Communications Manager 5-22 Managing the User Options Web Pages 5-22 Giving Users Access to the User Options Web Pages 5-22 Specifying Options that Appear on the User Options Web Pages 5-24 Configuring the Phone to Support Call Waiting 5-25
  • Cisco 6941 | Administration Guide - Page 6
    Reset 9-12 Performing a Factory Reset 9-12 Monitoring the Voice Quality of Calls 9-13 Troubleshooting Tips 9-14 Where to Go for More Troubleshooting Information 9-15 Cleaning the Cisco Unified IP Phone 9-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 7
    End User Configuration Steps D-6 Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 E-1 Before You Begin E-2 Installing the Bracket E-2 Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 F-1 Cisco Unified IP Phone 6921, 6941
  • Cisco 6941 | Administration Guide - Page 8
    Contents Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) viii OL-23769-01
  • Cisco 6941 | Administration Guide - Page 9
    section on page xi. Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network. The tasks described are administration-level tasks and are not intended for end-users of the
  • Cisco 6941 | Administration Guide - Page 10
    procedures for basic administration tasks such as adding a user and phone to Cisco Unified CM and then associating the user to the phone. Appendix E, "Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961" Contains instructions for installing the wall mount
  • Cisco 6941 | Administration Guide - Page 11
    the quotation marks. Terminal sessions and information the system displays are in screen font. Information you must enter is in boldface screen font. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 xi
  • Cisco 6941 | Administration Guide - Page 12
    the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager
  • Cisco 6941 | Administration Guide - Page 13
    Phone The Cisco Unified IP Phones 6921, 6941, 6945, and 6961 provide voice communication over an IP network. The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call
  • Cisco 6941 | Administration Guide - Page 14
    number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. 3 Softkey buttons Enables softkey options displayed on the phone screen. 4 Transfer button Transfers a call. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco
  • Cisco 6941 | Administration Guide - Page 15
    button Auto-dials your voicemail (varies by system). 15 Applications button Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, administration settings, and phone information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide
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    information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-4 OL-23769
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    Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number). Toggles the microphone on or off. When the microphone is muted, the button is lit. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager
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    , user preferences, phone settings, administration settings, and phone information. 16 Contacts button 17 Handset Opens/closes the Directories menu. Use it to access personal and corporate directories. Phone handset. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco
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    speed dials, placed calls, and phone menu listings. 3 Softkey buttons Enables softkey options displayed on the phone screen. 4 Transfer button Transfers a call. 5 Conference button Creates a conference call. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
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    -dials your voice messaging system (varies by system). 15 Applications button Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, administration settings, and phone information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide
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    Cisco Unified IP Phone uses CDP to communicate information such as auxiliary VLAN ID, per port power management details, and Quality of Service (QoS) configuration information with the Cisco Catalyst switch. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 22
    HTTP is the standard way of transferring Cisco Unified IP Phones use HTTP for the XML information and moving documents across services and for troubleshooting purposes. the Internet and the web. The IEEE 802.1X standard defines a client-server-based access control and authentication protocol that
  • Cisco 6941 | Administration Guide - Page 23
    (TCP) TCP is a connection-oriented transport protocol. Cisco Unified IP Phones use TCP to connect to Cisco Unified CM and to access XML services. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 1-11
  • Cisco 6941 | Administration Guide - Page 24
    Features, page 1-13 • Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-14 • Providing Users with Feature Information, page 1-14 1-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL
  • Cisco 6941 | Administration Guide - Page 25
    , Services, and Users, page 5-1 • Troubleshooting and Maintenance, page 9-1 Configuring Telephony Features You can modify additional settings for the Cisco Unified IP Phone from Cisco Unified CM Administration. Use Cisco Unified CM Administration to set up phone registration criteria and calling
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    Settings on the Cisco Unified IP Phone" and see Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone." Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users
  • Cisco 6941 | Administration Guide - Page 27
    on page 9-8 • Refer to the Troubleshooting Guide for Cisco Unified Communications Manager Deleting the CTL file from the phone See the "Resetting or Restoring the Cisco Unified IP Phone" section on page 9-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 28
    that the Cisco Unified IP Phone 6921, 6941, and 6961 support. For more information about these features and about Cisco Unified CM and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide. For information about current security settings on a phone, choose
  • Cisco 6941 | Administration Guide - Page 29
    can prevent access to a phone's web page, which displays a variety of operational statistics for the phone. See the "Disabling and Enabling Web Page Access" section on page 8-3. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP
  • Cisco 6941 | Administration Guide - Page 30
    is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though it is encrypted within the IP network and has a lock icon associated with it. 1-18 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP
  • Cisco 6941 | Administration Guide - Page 31
    phone, indicating that both ends of the conversation are encrypted and protected. If the call is connected to a non-protected phone, then the secure tone is not played. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP
  • Cisco 6941 | Administration Guide - Page 32
    non-secure Only non-secure conference bridge is available and used Non-secure conference Only secure conference bridge available and used Conference accepts all calls 1-20 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and
  • Cisco 6941 | Administration Guide - Page 33
    Cisco Unified IP Phones, be sure that you have properly configured the other components before enabling it on the phone. See the "802.1X Authentication and Status" section on page 4-9 for more information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 34
    chapter in Cisco Unified Communications Manager System Guide. After you have set up the IP telephony system and configured system-wide features in Cisco Unified CM, you can add IP phones to the system. 1-22 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 35
    on page 2-8. For general information about configuring phones in Cisco Unified CM, refer to the following documentation: • Cisco Unified IP Phones, Cisco Unified Communications Manager System Guide • Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration Guide
  • Cisco 6941 | Administration Guide - Page 36
    number of line buttons, speed-dial Configuration chapter in the Cisco Communications buttons, Service URL buttons or adds a Privacy button Manager Administration Guide. to meet user needs. See the "Modifying Phone Button Templates" section on page 5-17. 1-24 Cisco Unified IP Phone 6921, 6941
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    Cisco Unified numbers (optional). Communications Manager Administration Guide, Cisco Adds speed-dial buttons and numbers. Unified IP Phone Configuration. Users can change speed-dial settings on their phones by using Cisco Unified CM User Options. 8. Configure Cisco Unified IP Phone services
  • Cisco 6941 | Administration Guide - Page 38
    Manager Administration Guide, End forwarding calls or adding speed-dial numbers or User Configuration. services. Note Some phones, such as those in conference rooms, do not have an associated user. 1-26 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 39
    system and user needs. For detailed procedures and information, refer to the sources in the list. Table 1-10 Installation Checklist for the Cisco Unified IP Phone 6921, 6941, and 6961 Task Purpose For More Information 1. Choose the power source for the phone: • Power over Ethernet (PoE) See
  • Cisco 6941 | Administration Guide - Page 40
    on page 3-16. identity theft of phones. 6. Make calls with the Cisco Unified IP Phone. Refer to Cisco Unified IP Phone 6921, 6941, and 6961 Verifies that the phone and features work correctly. User Guide for Cisco Unified Communications Manager 8.5. 7. Provide information to end users about
  • Cisco 6941 | Administration Guide - Page 41
    Voicemail System Administration and System Guides Abbreviated Dialing Join Across Lines Join or Conference Busy Lamp Field (BLF) Message Waiting Indicator (MWI) or Message Waiting Lamp Programmable Line Button or Programmable Line Key (PLK) Voice Messaging System Cisco Unified IP Phone 6921, 6941
  • Cisco 6941 | Administration Guide - Page 42
    Terminology Differences Chapter 1-30 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01
  • Cisco 6941 | Administration Guide - Page 43
    calls. This section includes the following topics: • Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM, page 2-2 • Understanding How the Cisco Unified IP Phone Interacts with the VLAN, page 2-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide
  • Cisco 6941 | Administration Guide - Page 44
    , refer to "Software Upgrades" chapter in the Cisco Unified Communications Operating System Administration Guide. Related Topic • Telephony Features Available for the Cisco Unified IP Phone, page 5-1 Understanding How the Cisco Unified IP Phone Interacts with the VLAN The Cisco Unified IP Phone 6921
  • Cisco 6941 | Administration Guide - Page 45
    more information about powering a phone: • Power Guidelines, page 2-4 • Power Outage, page 2-4 • Obtaining Additional Information about Power, page 2-5 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01
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    the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 2-4 OL-23769
  • Cisco 6941 | Administration Guide - Page 47
    times to obtain a CTL file so it can register securely. Note Cisco Extension Mobility Cross Cluster is an exception, in that the phone permits a TLS connection to Cisco Unified CM for secure signaling even without the CTL file. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide
  • Cisco 6941 | Administration Guide - Page 48
    , refer to the "Configuring Encrypted Phone Configuration Files" chapter in Cisco Unified Communications Manager Security Guide. A phone requests a configuration file whenever it resets and registers with Cisco Unified CM. A phone accesses a default configuration file named XmlDefault.cnf.xml only
  • Cisco 6941 | Administration Guide - Page 49
    -line power through the Ethernet cable • Resolving Startup Problems, page 9-1. attached to the phone. 2. Loading the Stored Phone Image Resolving Startup Problems, page 9-1. The Cisco Unified IP Phone has non-volatile Flash memory in which it stores firmware images and user-defined preferences
  • Cisco 6941 | Administration Guide - Page 50
    and Services Guide. These sections describe the methods: • Adding Phones with Auto-Registration, page 2-9 • Adding Phones with Auto-Registration and TAPS, page 2-10 • Adding Phones with Cisco Unified CM Administration, page 2-10 • Adding Phones with BAT, page 2-11 Cisco Unified IP Phone 6921, 6941
  • Cisco 6941 | Administration Guide - Page 51
    directory number to the phone. For information about enabling auto-registration, go to the "Enabling Auto-Registration" section in the Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications
  • Cisco 6941 | Administration Guide - Page 52
    Phones with BAT" section on page 2-11. To implement TAPS, you or the end-user dial a TAPS directory number and follow voice prompts. When the process is complete, the phone will have downloaded its directory number and other settings, and the phone will be updated in Cisco Unified CM Administration
  • Cisco 6941 | Administration Guide - Page 53
    page 2-12 • Deploying a Phone in an SCCP and SIP Environment, page 2-12 Converting a New Phone from SCCP to SIP A new, unused phone is set for SCCP by default. To convert this phone to SIP, perform these steps: Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 54
    Using Cisco Unified IP Phones with Different Protocols Chapter Procedure Step 1 Step 2 Step 3 Take one of these actions: • To auto-register the phone, set the Auto Registration Phone Protocol parameter in Cisco Unified Communications Manager Administration to SIP. • To provision the phone using
  • Cisco 6941 | Administration Guide - Page 55
    of the phone. • Display the web page for the phone and click the Device Information hyperlink. For information about accessing the web page, see the "Accessing the Web Page for a Phone" section on page 8-2. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 56
    Determining the MAC Address for a Cisco Unified IP Phone Chapter 2-14 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01
  • Cisco 6941 | Administration Guide - Page 57
    in your network and configured to handle call processing • IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 3-1
  • Cisco 6941 | Administration Guide - Page 58
    in a different time zone than the phones, the phones will not display the correct local time. Cisco Unified Communications Manager Configuration The Cisco Unified IP Phone requires Cisco Unified CM to handle call processing. Refer to Cisco Unified Communications Manager Administration Guide or to
  • Cisco 6941 | Administration Guide - Page 59
    for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone. Speakerphone By default, the speakerphone is
  • Cisco 6941 | Administration Guide - Page 60
    Cisco Unified IP Phones 6921, 6941, 6945, and 6961 Components Chapter Audio Quality Subjective to the User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco
  • Cisco 6941 | Administration Guide - Page 61
    headsets. connect one now. 3. Optional. Connect the power supply to the Cisco DC See the "Adding Phones to the Cisco Unified CM Adapter port. Database" section on page 2-8 for guidelines. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications
  • Cisco 6941 | Administration Guide - Page 62
    do not connect one now. You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 3-6 OL-23769-01
  • Cisco 6941 | Administration Guide - Page 63
    Chapter Installing the Cisco Unified IP Phone Figure 3-1 Cisco Unified IP Phone 6921 and 6941 Cable Connections 1 3 2 4 7 6 5 192762 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 3-7
  • Cisco 6941 | Administration Guide - Page 64
    3 AC power wall plus (optional) 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled 7 6 5 5 Access port (10/100 PC) connection 6 Handset connection 7 Analog headset connection (optional) 192617 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 65
    port. Handset connection. Analog headset connection (optional). Related Topics • Footstand, page 3-10 • Verifying the Phone Startup Process, page 3-15 • Configuring Startup Network Settings, page 3-16 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 66
    on the screen is not lit when the phone is not in use. The phone remains in power save mode for the scheduled duration or until the user lifts the handset or presses any button. In the Phone Configuration page on Cisco Unified Communications Administration, configure the following parameters. • Days
  • Cisco 6941 | Administration Guide - Page 67
    Figure 3-4 Cisco Unified IP Phone 6921 and 6941 2 1 Footstand 194407 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL
  • Cisco 6941 | Administration Guide - Page 68
    Figure 3-5 Cisco Unified IP Phone 6945 2 1 Chapter 199283 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle 3-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769
  • Cisco 6941 | Administration Guide - Page 69
    Figure 3-6 Cisco Unified IP Phone 6961 2 1 Footstand 194406 CISCO 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL
  • Cisco 6941 | Administration Guide - Page 70
    Footstand Higher Viewing Angle Chapter 195159 3-14 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01
  • Cisco 6941 | Administration Guide - Page 71
    , 6941, 6945, and 6961." Note Wall mount kits are ordered separately from the phone. Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup diagnostic process by cycling through the following steps. 1. The following LED buttons
  • Cisco 6941 | Administration Guide - Page 72
    appear as the phone starts up. - Phone not registered 4. The home screen displays: - Current date and time - Primary directory number - Additional directory numbers and speed dial numbers, if configured (Only on Cisco Unified IP Phone 6961) - Softkeys If the phone successfully passes through
  • Cisco 6941 | Administration Guide - Page 73
    on the phone by choosing Administrator Settings > Phone Information and ensuring that the LSC setting shows Installed. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-14 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 74
    Configuring Security on the Cisco Unified IP Phone Chapter 3-18 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01
  • Cisco 6941 | Administration Guide - Page 75
    using the Settings Access field in the Cisco Unified CM Administration Phone Configuration window. Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 • Network Setup Menu, page 4-4 Cisco Unified IP Phone 6921, 6941, 6945
  • Cisco 6941 | Administration Guide - Page 76
    to enter the number that corresponds to the menu. To display a submenu repeat Step 4. To exit a menu, press the Exit softkey. Related Topics • Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 77
    Cisco Unified IP Phone" section on page 9-12. Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • Network Setup Menu, page 4-4 • Network Setup Menu, page 4-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 78
    by the DHCP server. • Manually set the IP Address, Subnet Mask, Default Routers, DNS Server, and Alternate TFTP servers. For more information on the IPv4 address fields, refer to Table 4-2. Unique host name that the DHCP server assigned to the Display only-Cannot configure. phone. Name of the
  • Cisco 6941 | Administration Guide - Page 79
    > Enterprise Phone Configuration). Note If the ports are configured for Switch Port Remote Configuration in Unified CM, the data cannot be changed on the phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL
  • Cisco 6941 | Administration Guide - Page 80
    • Enabled-default • Disabled IPv4 Setup Menu Options The IPv4 Setup menu is a submenu of the Network Setup menu. To reach the IPv4 Setup menu, select the IPv4 option on the Network Setup menu. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications
  • Cisco 6941 | Administration Guide - Page 81
    phone. 1. Set the DHCP Enabled option to No. 2. Scroll to the appropriate DNS Server option, press the Edit softkey, and then enter a new DNS server IP address. 3. Press the Apply softkey, then press Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 82
    the Yes softkey to release the DHCP Address. Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and
  • Cisco 6941 | Administration Guide - Page 83
    your phone, refer to the "Using the Certificate Authority Proxy Function" chapter in Cisco Unified Communications Manager Security Guide. The Trust List provides submenus for CTL signature and Call Manager/TFTP Server. For more information, see the "Trust List Menu" section on page 4-9. Displays
  • Cisco 6941 | Administration Guide - Page 84
    . Displays the transaction status of your 802.1X Authentication. To view the transaction status of your 802.1X Authentication, choose Applications > Admin Settings > Security Configuration > 802.1X Authentication Status. 4-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide
  • Cisco 6941 | Administration Guide - Page 85
    the Cisco Unified IP Phone, page 5-1 • Join and Direct Transfer Policy, page 5-15 • Modifying Phone Button Templates, page 5-17 • Configuring Softkey Templates, page 5-19 • Setting Up Services, page 5-21 • Adding Users to Cisco Unified Communications Manager, page 5-22 • Managing the User Options
  • Cisco 6941 | Administration Guide - Page 86
    question mark help button in the Service Parameter Configuration window. Table 5-1 Telephony Features for the Cisco Unified IP Phone Feature Abbreviated dialing Agent Greeting Any Call Pickup Description Configuration Reference Allows users to speed dial a phone number by entering an assigned
  • Cisco 6941 | Administration Guide - Page 87
    a user to monitor the call state of a directory number associated with a speed-dial button on the phone. For more information, go to the Cisco Unified Communications Manager Features and Services Guide, Presence. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco
  • Cisco 6941 | Administration Guide - Page 88
    Administration Guide, Cisco Unified IP Phone Configuration. • Cisco Unified Communications Manager System Guide, Understanding Route Plans. • Cisco Unified Communications Manager Features and Services Guide, Call Display Restrictions. Allows users to redirect incoming calls to another number
  • Cisco 6941 | Administration Guide - Page 89
    the phone display. For more information, refer to: • Cisco Unified Communications Manager System Guide, Understanding Directory Numbers. • "Configuring the Phone to Support Call Waiting" section on page 5-25 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 90
    Services Guide, Call Display Restrictions. • Cisco Unified Communications Manager Administration Guide, Directory Number Configuration. Allows a user to block their phone number or e-mail address from phones that have caller identification enabled. For more information, refer to: • Cisco Unified
  • Cisco 6941 | Administration Guide - Page 91
    . Direct transfer Allows users to connect two calls to each other (without remaining on the line). For more information, see the Cisco Unified Communications Manager System Guide, Cisco Unified IP Phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 92
    Configuration Reference Directed Call Park Allows a user to transfer an active call to an For more information, see the Cisco Unified available directed call park number that the user Communications Manager Features and dials or speed dials. Services Guide, Call Park and Directed Call A Call
  • Cisco 6941 | Administration Guide - Page 93
    Reference Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. (See "Services" in this table.) For more information, see Modifying a Phone Button Template for Personal Address Book or Speed Dials, page
  • Cisco 6941 | Administration Guide - Page 94
    Refer to Cisco Unified Communications Manager System Guide, Cisco Unified IP Phone" • Cisco Unified IP Phone 6921,6941, 6945, and 6961 User Guide, "Basic Call Handling" chapter, "Making Conference Calls" section 5-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco
  • Cisco 6941 | Administration Guide - Page 95
    Manager System Guide, Cisco Unified IP Phone" • Cisco Unified Communications Manager Features and Services Guide, Malicious Call Identification. Meet-Me conference Allows a user to host a Meet-Me conference in which other participants call a predetermined number at a scheduled time. For more
  • Cisco 6941 | Administration Guide - Page 96
    Features and Services Guide, Quality Report Tool. Redial Allows users to call the most recently dialed phone Requires no configuration. number by pressing a button or the Redial softkey. 5-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications
  • Cisco 6941 | Administration Guide - Page 97
    Tone Setting Identifies ring type used for a line when a phone has another active call. For more information, see the following: • Cisco Unified Communications Manager Administration Guide, Directory Number Configuration. • "Creating Custom Phone Rings" section on page 6-2. Secure Conference
  • Cisco 6941 | Administration Guide - Page 98
    Recording Speed-dialing Description Configuration Reference Allows users to access services from a programmable button rather than by using the Services menu on a phone. For more information, see the following: • Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone
  • Cisco 6941 | Administration Guide - Page 99
    Manager Administration Guide, Date/Time Group Configuration. Allows users to redirect connected calls from their phones to another number. Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 6921, 6941, 6945
  • Cisco 6941 | Administration Guide - Page 100
    default policy is to have Same line, across line enabled for join and direct transfer. To determine the proper setting for this parameter, refer to the documentation of the JTAPI/TAPI application. Configuring Corporate and Personal Directories The Contact button on the Cisco Unified IP Phone 6921
  • Cisco 6941 | Administration Guide - Page 101
    page. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. • The default Cisco Unified IP Phone 6921 template that ships with the phone uses buttons 1 and 2 for lines. • The default Cisco Unified IP Phone 6941
  • Cisco 6941 | Administration Guide - Page 102
    PAB or Speed Dial as an IP phone service (if it is not already a service), follow these steps: Procedure Step 1 Step 2 Step 3 Step 4 From Cisco Unified Communications Manager Administration, choose Device >Device Settings > Phone Services. The Find and List IP Phone Services window displays. Click
  • Cisco 6941 | Administration Guide - Page 103
    the change. The phone user can now access the User Options pages and associate the service with a button on the phone. For additional information on IP phone services, see the Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Services Configuration. For additional
  • Cisco 6941 | Administration Guide - Page 104
    Conference Yes Participant (Remove) Phone displays Remove when a participant is selected. Resume (Resume) Yes - Select (Select) Yes - Abbreviated Dial Yes (AbbrDial) Phone displays SpeedDial. 5-20 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 105
    - (VidMode) Setting Up Services You can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 6921, 6941, and 6961. You can also assign a button or a softkey to different phone services. These services comprise XML applications that enable the display of interactive
  • Cisco 6941 | Administration Guide - Page 106
    Set up speed dial and call forwarding numbers. • Subscribe to services that are accessible from a Cisco Unified IP Phone. You can add users to Cisco Unified Communications Manager using one of these following methods: • To add users individually, choose User Management > End User from Cisco Unified
  • Cisco 6941 | Administration Guide - Page 107
    Go. The End User Configuration window displays and the associated devices that you chose display in the Controlled Devices pane. Click Save Selected/Changes. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769
  • Cisco 6941 | Administration Guide - Page 108
    web pages (default). • Hide All Settings-No call forward settings display on the User Options web pages. • Show Only Call Forward All-Only call forward all calls displays on the User Options web pages. 5-24 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 109
    Waiting The Cisco Unified IP phones 6921, 6941, 6945, and 6961 support one call per line. Cisco Unified CM sets the Maximum Number of Calls (MNC) per line, and Busy Trigger (BT) per line attributes to 1 and these fields cannot be changed, As a result, the line appears to be busy to a second incoming
  • Cisco 6941 | Administration Guide - Page 110
    Configuring the Phone to Support Call Waiting Chapter 5-26 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01
  • Cisco 6941 | Administration Guide - Page 111
    power. Ring sounds play when the phone receives a call. This chapter includes these topics: • Customizing and Modifying Configuration Files, page 6-1 • Creating Custom Phone Rings, page 6-2 • Configuring the Idle Display, page 6-4 • Automatically Disabling the Cisco Unified IP Phone Backlight, page
  • Cisco 6941 | Administration Guide - Page 112
    >Analog1.raw Analog Synth 2 Analog2.raw Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 6-2 OL-23769-01
  • Cisco 6941 | Administration Guide - Page 113
    .xml file, stop and start the TFTP service by using Cisco Unified Serviceability or disable and re-enable the "Enable Caching of Constant and Bin Files at Startup" TFTP service parameter (located in the Advanced Service Parameters). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration
  • Cisco 6941 | Administration Guide - Page 114
    idle display XML service URL and the length of time that the phone is not used before this service is invoked. To see these settings, choose Administrator Settings > Device Configuration and scroll to the Idle URL and the Idle URL Time parameters. Automatically Disabling the Cisco Unified IP Phone
  • Cisco 6941 | Administration Guide - Page 115
    the backlight off when the phone is idle for 1 hour and 30 minutes after an end-user turns the backlight on, enter 1:30. The default value is 0:30. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 6-5
  • Cisco 6941 | Administration Guide - Page 116
    Automatically Disabling the Cisco Unified IP Phone Backlight Chapter Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 6-6 OL-23769-01
  • Cisco 6941 | Administration Guide - Page 117
    IP Address MAC Address Description Model number of the phone. IP address of the phone. MAC address of the phone. To Change Display only-cannot configure. Display only-cannot configure. Display only-cannot configure. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco
  • Cisco 6941 | Administration Guide - Page 118
    Date of the most recent firmware upgrade. Display only-cannot configure. Active Server IP address or name of the server to which the Display only-cannot configure. phone is registered. Stand-by Server IP address or name of the standby server. Display only-cannot configure. Backlight On Time
  • Cisco 6941 | Administration Guide - Page 119
    copy of the phone firmware and place it in the TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications
  • Cisco 6941 | Administration Guide - Page 120
    with same name as network locale: - tones.xml • Located in subdirectory with same name as user locale: - glyphs.xml - dictionary.xml - kate.xml Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 7-4 OL-23769-01
  • Cisco 6941 | Administration Guide - Page 121
    is Administration, make sure that the phone load file is specified in the phone configuration file. on the TFTP server, and that the entry in the configuration file is correct. The phone has been configured to release The phone remains idle until it is power cycled or you its IP address. reset
  • Cisco 6941 | Administration Guide - Page 122
    this screen. To display the Network Statistics screen, follow these steps: Procedure Step 1 Step 2 Step 3 Press the Applications button. Select Admin Settings. Select Status. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP
  • Cisco 6941 | Administration Guide - Page 123
    Reset • Unknown Port 1 Link state and connection of the PC port (for example, Auto 100 Mb Full-Duplex means that the PC port is in a link-up state and has auto-negotiated a full-duplex, 100-Mbps connection) Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 124
    . If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 125
    , follow these steps: Procedure Step 1 Step 2 Step 3 Step 4 Press the Applications button. Select Admin Settings. Select Status. Select Call Statistics. The Call Statistics screen displays these items: Table 7-4 Call Statistics Items for the Cisco Unified Phone 6900 Series Item Description
  • Cisco 6941 | Administration Guide - Page 126
    button. Select Admin Settings. Select Security. For more information, refer "Configuring Security on the Cisco Unified IP Phone" section on page 3-16. The Security Configuration screen displays these items. 7-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco
  • Cisco 6941 | Administration Guide - Page 127
    a top-level menu that provides submenus for the CTL Signature and Call manager/TFTP Server. Allows you to enable 802.1X authentication for the phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 7-11
  • Cisco 6941 | Administration Guide - Page 128
    Status Menu Chapter 7-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01
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    for a Phone, page 8-2 • Disabling and Enabling Web Page Access, page 8-3 • Device Information, page 8-3 • Network Setup, page 8-4 • Network Statistics, page 8-7 • Device Logs, page 8-9 • Streaming Statistics, page 8-9 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco
  • Cisco 6941 | Administration Guide - Page 130
    " section on page 8-9. - Debug Display-Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting. For more information, see the "Device Logs" section on page 8-9. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 131
    is automatically assigned to the phone based on its MAC address Directory number assigned to the phone Identifier of the firmware running on the phone Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 8-3
  • Cisco 6941 | Administration Guide - Page 132
    model • Version Identifier-Represents the hardware version of the phone • Serial Number-Displays the unique serial number of the phone. Time Time obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs Time Zone Time zone obtained from the Date/Time
  • Cisco 6941 | Administration Guide - Page 133
    setting of the DHCP Address Released option on the phone's Network Setup menu. Indicates whether the phone is using an alternative TFTP server. URL that the phone displays when the phone has not been used for the time specified by Idle URL Time, and no menu is open. Number of seconds that the phone
  • Cisco 6941 | Administration Guide - Page 134
    -1000-BaseT/full duplex (Supported only for Cisco Unified IP Phone 6945.) • No Link-No connection to the PC port User locale associated with the phone user. Identifies a set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text
  • Cisco 6941 | Administration Guide - Page 135
    the Web Page for a Phone" section on page 8-2. • Ethernet Information-Displays information about Ethernet traffic. Table 8-3 describes the items in this area. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769
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    discovered by LLDP protocol. IP address of the neighbor device discovered by LLDP protocol. Neighbor device port to which the phone is connected discovered by LLDP protocol. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and
  • Cisco 6941 | Administration Guide - Page 137
    you require assistance with troubleshooting. • Restart Cause-Displays the cause for the restart. Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or
  • Cisco 6941 | Administration Guide - Page 138
    the start of the voice stream. Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. 8-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 139
    the transmitted stream. Number of times RTCP Sender Reports have been received. Sender Report Time Received1 Last time at which an and thus displays as 0. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769
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    Streaming Statistics Related Topics • "Configuring Settings on the Cisco Unified IP Phone" chapter Chapter 8-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01
  • Cisco 6941 | Administration Guide - Page 141
    Startup Problems, page 9-1 • Cisco Unified IP Phone Resets Unexpectedly, page 9-6 • Troubleshooting Cisco Unified IP Phone Security, page 9-8 • General Troubleshooting Tips, page 9-9 • Resetting or Restoring the Cisco Unified IP Phone, page 9-12 • Monitoring the Voice Quality of Calls, page 9-13
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    phone is unable to start up properly: • Identifying Error Messages, page 9-3 • Checking Network Connectivity, page 9-3 • Verifying TFTP Server Settings, page 9-3 • Verifying IP Addressing and Routing, page 9-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 143
    Address, Subnet Mask, Default Router-If you have assigned a static IP address to the phone, you must manually enter settings for these options. See the "Network Setup Menu" section on page 4-4 for instructions. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 144
    you are using DNS to refer to the TFTP server or to Cisco Unified Communications Manager, you must ensure that you have specified a DNS server. Verify this setting by pressing the Applications button, then selecting Administrator Settings > Network Setup > IPv4 > DNS Server 1. You should also verify
  • Cisco 6941 | Administration Guide - Page 145
    no button on the phone with which calls can be answered. These directory numbers should be removed from the phone and deleted if necessary. Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only
  • Cisco 6941 | Administration Guide - Page 146
    Menu" section on page 4-4 for more information. 2. Verify that the DHCP server has been set up properly. 3. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager
  • Cisco 6941 | Administration Guide - Page 147
    Use the Reset Settings menu to reset phone settings to their default values. See the "Resetting or Restoring the Cisco Unified IP Phone" section on page 9-12 for details. Modify DHCP and IP settings: a. Disable DHCP. See the "Network Setup Menu" section on page 4-4 for instructions. b. Assign static
  • Cisco 6941 | Administration Guide - Page 148
    Cisco Unified IP Phone. For information relating to the solutions for any of these issues, and for additional troubleshooting information about security and encryption, refer to Cisco Unified Communications Manager Security Guide. Table 9-1 Cisco Unified IP Phone Security Troubleshooting Problem
  • Cisco 6941 | Administration Guide - Page 149
    on page 4-9). Status menu displays DHCP status as timing out (see the "Call Statistics Screen" section on page 7-8). Factory Reset Deleted 802.1X Shared Secret Phone cannot obtain a DHCP-assigned IP address Phone does not register with Cisco Unified Communications Manager Phone status display as
  • Cisco 6941 | Administration Guide - Page 150
    transcoder is in place to handle the service. See the "Call Statistics Screen" section on page 7-8 for information about displaying these statistics. 9-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01
  • Cisco 6941 | Administration Guide - Page 151
    Manager server. 3. Both phones are registered to the same Cisco Unified Communications Manager. 4. Audio server debug and capture logs are enabled for both phones. If needed, enable Java debug. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications
  • Cisco 6941 | Administration Guide - Page 152
    DHCP server. To perform a factory reset of a phone, you can press the Applications button and choose Admin Settings > Reset Settings > All. Alternatively, you can also follow these steps: 9-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications
  • Cisco 6941 | Administration Guide - Page 153
    the Cisco Unified IP Phone by using the Call Statistics screen (see the "Call Statistics Screen" section on page 7-8) or remotely by using Streaming Statistics (see the Monitoring the Cisco Unified IP Phone Remotely chapter). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide
  • Cisco 6941 | Administration Guide - Page 154
    LQK scores under normal conditions with zero frame loss for Cisco Unified Phones 6921, 6941, 6945, and 6961: • G.711: 4.5 MOS LQK • G.722: 4.5 MOS LQK 9-14 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01
  • Cisco 6941 | Administration Guide - Page 155
    available for your access level. • Cisco Unified IP Phone Troubleshooting Resources: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_troubleshoot_and_ alerts.html • Cisco Products and Services (Technical Support and Documentation): http://www.cisco.com/en/US/products/ps10326
  • Cisco 6941 | Administration Guide - Page 156
    Cleaning the Cisco Unified IP Phone Chapter 9-16 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01
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    Phone Features, page A-2 • How Users Access a Voice Messaging System, page A-2 • How Users Configure Personal Directory Entries, page A-3 How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services
  • Cisco 6941 | Administration Guide - Page 158
    to Services and Configure Phone Features End users can perform a variety of activities by using the Cisco Unified Communications Manager User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring settings, and
  • Cisco 6941 | Administration Guide - Page 159
    > Plugins from Cisco Unified Communications Manager Administration and click Download, which is located next to the Cisco Unified IP Phone Address Book Synchronizer plugin name. When the file download dialog box displays, click Save. Send the TabSyncInstall.exe file to all users who require this
  • Cisco 6941 | Administration Guide - Page 160
    . To verify if the synchronization worked, log in to your User Options web pages and choose Personal Address Book. The users from your Windows address book should be listed. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and
  • Cisco 6941 | Administration Guide - Page 161
    phones are set up properly for your users: • Installing the Cisco Unified CM Locale Installer, page B-1 • Support for International Call Logging, page B-1 For information on changing the language that is displayed on the User Options web page or the phone, refer to Cisco Unified IP Phone 6921, 6941
  • Cisco 6941 | Administration Guide - Page 162
    Support for International Call Logging Appendix Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) B-2 OL-23769-01
  • Cisco 6941 | Administration Guide - Page 163
    power supported by the Ethernet Specification, it is assumed that the maximum cable length between each Cisco Unified IP Phone and the switch is 100 meters (330 feet). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP
  • Cisco 6941 | Administration Guide - Page 164
    handset and headset connection. • RJ-45 jack for the LAN 10/100BaseT connection (labeled 10/100 SW on the Cisco Unified IP Phone 6921, 6941, and 6961). • RJ-45 jack for a second 10/100BaseT compliant connection (labeled 10/100 PC on the Cisco Unified IP Phone 6921, 6941, and 6961). • 48-volt power
  • Cisco 6941 | Administration Guide - Page 165
    stands for bi-directional, while DA, DB, DC and DD stand for "Data A", "Data B", "Data C" and "Data D", respectively. Network and Access Port Pinouts Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 C-3
  • Cisco 6941 | Administration Guide - Page 166
    Network and Access Port Pinouts Appendix Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) C-4 OL-23769-01
  • Cisco 6941 | Administration Guide - Page 167
    procedures includes: • User's Name: John Doe • User ID: johndoe • Phone model: 6921 • Protocol: SCCP • MAC address listed on phone: 00127F576611 • Five-digit internal telephone number: 26640 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications
  • Cisco 6941 | Administration Guide - Page 168
    the end user identification name. Cisco Unified Communications Manager does not permit modifying the user ID after it is created. You may use the following special characters and blank spaces. Example: johndoe Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified
  • Cisco 6941 | Administration Guide - Page 169
    this user. - Device Pool-Choose the device pool to which you want this phone assigned. The device pool defines sets of common characteristics for devices, such as region, date/time group, softkey template, and MLPP information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide
  • Cisco 6941 | Administration Guide - Page 170
    of buttons on a phone and identifies which feature (line, speed dial, and so on) is used for each button. Phone button templates are defined on the Phone Button Template Configuration window of Cisco Unified Communications Manager Administration (Device > Device Settings > Phone Button Template
  • Cisco 6941 | Administration Guide - Page 171
    pane of the Directory Number Configuration window. i. Click Save. The user is now associated with Line 1 on the phone. j. If your phone has a second line, configure Line 2. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and
  • Cisco 6941 | Administration Guide - Page 172
    a group that has been defined as a "Standard CCM End User Group." To view all configured user groups, choose User Management > User Group. Click Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) D-6 OL-23769-01
  • Cisco 6941 | Administration Guide - Page 173
    the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961 This appendix contains information on installing the wall mount for use with the Cisco Unified IP Phones 6921, 6941, 6945, and 6961. Figure E-1 Wall Mount Kit Screws (4) Anchors (4) Machine screws (2) Phone bracket
  • Cisco 6941 | Administration Guide - Page 174
    use a regular telephone jack. For more information on phone installation requirements and warnings, see the Setting Up the Cisco Unified IP Phone chapter. Installing the Bracket To install the phone on the wall, perform the following steps: Procedure Step 1 Mount the wall bracket in the desired
  • Cisco 6941 | Administration Guide - Page 175
    Mounting the Wall Bracket A Installing the Bracket B Level wall bracket on wall Mark mounting holes through bracket on wall C Insert anchors into wall D Screw bracket to wall using Phillips head screws 274936 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco
  • Cisco 6941 | Administration Guide - Page 176
    mounting tabs 274937 Step 3 Remove the handset wall hook in the handset rest, rotate the hook 180 degrees, and reinsert the hook. The hook should have a lip on which the handset catches when the phone is vertical (Figure E-4). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide
  • Cisco 6941 | Administration Guide - Page 177
    plug the power cord into the phone and dress the cord by clipping it into the clips incorporated into the phone body next to the 10/100 PC port (Figure E-5). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769
  • Cisco 6941 | Administration Guide - Page 178
    of the bracket. The phone and wall brackets' openings together form circular openings with room for one cable per opening (Figure E-6). Use the locking key to lock the phone to the wall bracket. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications
  • Cisco 6941 | Administration Guide - Page 179
    Appendix Figure E-6 Attaching the Phone to the Wall Bracket Installing the Bracket 275668 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 E-7
  • Cisco 6941 | Administration Guide - Page 180
    Installing the Bracket Appendix Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) E-8 OL-23769-01
  • Cisco 6941 | Administration Guide - Page 181
    Using a Handset, Headset, and Speakerphone-Using Auto Answer Advanced Call Handling-Using a Shared Line Advanced Call Handling-Using BLF to Determine a Line State Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL
  • Cisco 6941 | Administration Guide - Page 182
    supported Basic Call Handling-Placing a Call: Additional Options Some support (such as Users do not interact with this feature directly. It is Call Park, MWI) configured on Cisco Unified Communications Manager. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco
  • Cisco 6941 | Administration Guide - Page 183
    Table F-1 Cisco Unified IP Phones Feature Support by Protocol (continued) Features SCCP Calling Features Configurable Call Forward Supported Display Direct Transfer Supported Directed Call Park Supported Do Not Disturb (DND) Distinctive Ring Supported Supported Fast Dial Service Forced
  • Cisco 6941 | Administration Guide - Page 184
    Supported Supported Supported Supported Ring Setting Secure Conference Services Services URL button Shared Line Monitoring and Recording Speed Dialing Time-of-Day Routing Transfer Transfer - Direct Transfer Time Zone Update Voice Mail Supported Supported Supported Supported Supported Supported
  • Cisco 6941 | Administration Guide - Page 185
    1-9 Bootstrap Protocol (BootP) 1-9 Busy Lamp Field (BLF) 1-29, F-1 pickup F-2 Busy Lamp Field (BLF) Pickup 5-4 Busy Lamp Field (BLF) speed dial 5-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 IN-1
  • Cisco 6941 | Administration Guide - Page 186
    19 See secure conference conference button, description of 1-3, 1-5, 1-7 conference joining 5-7 configurable call forward display 5-5, F-3 configuration file creating 9-4 IN-2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP
  • Cisco 6941 | Administration Guide - Page 187
    Released 4-8 DHCP IP address 9-11 directed call park 5-8, F-3 directed call pickup 5-8 directory numbers, assigning manually 2-10 direct transfer 5-7, 5-15, F-3 distinctive ring 5-8, F-3 DistinctiveRingList.xml file format 6-2 divert 5-8 DND 5-8, F-3 DNS server troubleshooting 9-7 verifying settings
  • Cisco 6941 | Administration Guide - Page 188
    -me conference F-3 message waiting F-3 mobile connect F-3 mobile voice access F-3 monitoring and recording F-4 music-on-hold F-3 mute F-3 on-hook dialing F-3 other group pickup F-3 IN-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager
  • Cisco 6941 | Administration Guide - Page 189
    Reporting Tool (QRT) F-4 redial F-4 ring setting F-4 secure conference F-4 Services URL button F-4 shared line F-4 speed dialing F-4 Time-of-Day Routing F-4 transfer F-4 transfer-direct transfer F-4 voice mail F-4 file authentication 1-17 file format DistinctiveRingList.xml 6-2 footstand 3-10 forced
  • Cisco 6941 | Administration Guide - Page 190
    Waiting Indicator (MWI) 1-29 native VLAN 2-3 navigation button, description of 1-8 Network Configuration menu about 4-4 Admin. VLAN ID 4-4 displaying 4-2 Domain Name 4-4 Host Name 4-4 IPv4 Alternate TFTP 4-8 Default Router 1-5 4-7 DHCP 4-7 DHCP Address Released 4-8 DNS Server 1-5 4-7 IP Address
  • Cisco 6941 | Administration Guide - Page 191
    1-29 programmable line button 1-29 programmable line button, description of 1-3, 1-5, 1-8 Programmable Line Key (PLK) 1-29 programmable line keys 5-12 protected call Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL
  • Cisco 6941 | Administration Guide - Page 192
    , configuring 5-19 Speaker button, disabling 3-3 speakerphone, description of 1-8 speakerphone button, description of 1-3, 1-5 speed dialing 5-14, F-4 IN-8 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01
  • Cisco 6941 | Administration Guide - Page 193
    override 5-5 call park 5-5 call waiting 5-5 CAST support for SIP 5-6 client matter codes 5-7 conference 5-7 configurable call forward display 5-5 directed call park 5-8 directed call pickup 5-8 direct transfer 5-7, 5-15 distinctive ring 5-8 do not disturb (DND) 5-8 fast dial service 5-9 forced
  • Cisco 6941 | Administration Guide - Page 194
    5-13 ring setting 5-13 secure conference 5-13 services 5-14 Services URL button 5-14 shared line 5-14 speed dialing 5-14 Time-of-Day Routing 5-15 transfer 5-15 transfer-direct transfer 5-15 voice messaging system 5-15 TFTP description 1-12 troubleshooting 9-3 TFTP Server 1 4-8 TFTP Server 2 4-8 TFTP
  • Cisco 6941 | Administration Guide - Page 195
    8-4 Network Configuration web page 8-2 preventing access to 8-3 Status Messages 8-2, 8-9 Stream 1 8-3, 8-9 wideband codec 1-1 X XmlDefault.cnf.xml 2-5 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 IN
  • Cisco 6941 | Administration Guide - Page 196
    Index IN-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Cisco Unified IP Phone 6921, 6941, 6945,
and 6961 Administration Guide for Cisco
Unified Communications Manager 8.5
(SCCP and SIP)
Text Part Number: OL-23769-01