Cisco 6941 Administration Guide - Page 152

Resetting or Restoring the Cisco Unified IP Phone Chapter Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-12 • Performing a Factory Reset, page 9-12 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings. Table 9-3 describes the ways to perform a basic reset. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is appropriate for your situation. Table 9-3 Basic Reset Methods Operation Restart phone Reset Settings Performing Explanation Press the Services, Applications, or Directories button and then press **#**. Resets any user and network setup changes that you have made, but that the phone has not written to its Flash memory, to previously saved settings, then restarts the phone. To reset settings, press the Applications button and choose Admin Settings > Reset Settings > Network. Resets user and network setup settings to their default values, and restarts the phone. To reset the CTL file, press the Applications Resets the CTL file. button and choose Admin Settings > Reset Settings > Security. Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • User configuration settings-Reset to default values • Network setup settings-Reset to default values • Call histories-Erased • Locale information-Reset to default values Before you perform a factory reset, ensure that the following conditions are met: • The phone must be on a DHCP-enabled network. • A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server. To perform a factory reset of a phone, you can press the Applications button and choose Admin Settings > Reset Settings > All. Alternatively, you can also follow these steps: 9-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01