Cisco 6941 Administration Guide - Page 120
Message, Description, Possible Explanation and Action, TFTP server or Cisco Unified
UPC - 882658277801
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Status Menu Chapter Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued) Message DHCP timeout DNS timeout DNS unknown host Duplicate IP Error update locale Description Possible Explanation and Action DHCP server did not respond. • Network is busy-The errors should resolve themselves when the network load reduces. • No network connectivity between the DHCP server and the phone-Verify the network connections. • DHCP server is down-Check configuration of DHCP server. • Errors persist-Consider assigning a static IP address. See the "Network Setup Menu" section on page 4-4 for details on assigning a static IP address. DNS server did not respond. • Network is busy-The errors should resolve themselves when the network load reduces. • No network connectivity between the DNS server and the phone-Verify the network connections. • DNS server is down-Check configuration of DNS server. DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager. • Verify that the host names of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS. • Consider using IP addresses rather than host names. Another device is using the IP address assigned to the phone. • If the phone has a static IP address, verify that you have not assigned a duplicate IP address. See the "Network Setup Menu" section on page 4-4 section for details. • If you are using DHCP, check the DHCP server configuration. One or more localization files could not be found in the TFTPPath directory or were not valid. The locale was not changed. From Cisco Unified Operating System Administration, check that the following files are located within subdirectories in the TFTP File Management: • Located in subdirectory with same name as network locale: - tones.xml • Located in subdirectory with same name as user locale: - glyphs.xml - dictionary.xml - kate.xml Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 7-4 OL-23769-01