Cisco 6941 Administration Guide - Page 121

Device &gt, Phone, From Cisco Unified Operating System

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Chapter Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued) Message File not found IP address released Load ID incorrect Load rejected HC No default router No DNS server IP TFTP access error TFTP file not found TFTP error Description Possible Explanation and Action The phone cannot locate, on the TFTP From Cisco Unified Operating System server, the phone load file that is Administration, make sure that the phone load file is specified in the phone configuration file. on the TFTP server, and that the entry in the configuration file is correct. The phone has been configured to release The phone remains idle until it is power cycled or you its IP address. reset the DHCP address. See the "Network Setup Menu" section on page 4-4 for details. Load ID of the software file is of the wrong type. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the load ID is entered correctly. The application that was downloaded is Occurs if you were attempting to install a version of not compatible with the phone's software on this phone that did not support hardware hardware. changes on this newer phone. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Re-enter the load displayed on the phone. DHCP or static configuration did not specify a default router. • If the phone has a static IP address, verify that the default router has been configured. See the "Network Setup Menu" section on page 4-4 section for details. • If you are using DHCP, the DHCP server has not provided a default router. Check the DHCP server configuration. A name was specified but DHCP or static IP configuration did not specify a DNS server address. • If the phone has a static IP address, verify that the DNS server has been configured. See the "Network Setup Menu" section on page 4-4 section for details. • If you are using DHCP, the DHCP server has not provided a DNS server. Check the DHCP server configuration. TFTP server is pointing to a directory that does not exist. • If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server. • If you are using static IP addresses, check configuration of TFTP server. See the "Network Setup Menu" section on page 4-4 for details on assigning a TFTP server. The requested load file (.bin) was not found in the TFTPPath directory. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the TFTPPath directory contains a .bin file with this load ID as the name. The phone does not recognize an error Contact the Cisco TAC. code provided by the TFTP server. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 7-5

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7-5
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
OL-23769-01
Chapter
Status Menu
File not found
The phone cannot locate, on the TFTP
server, the phone load file that is
specified in the phone configuration file.
From Cisco Unified Operating System
Administration, make sure that the phone load file is
on the TFTP server, and that the entry in the
configuration file is correct.
IP address released
The phone has been configured to release
its IP address.
The phone remains idle until it is power cycled or you
reset the DHCP address. See the
“Network Setup
Menu” section on page 4-4
for details.
Load ID incorrect
Load ID of the software file is of the
wrong type.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose
Device >
Phone
). Verify that the load ID is entered correctly.
Load rejected HC
The application that was downloaded is
not compatible with the phone’s
hardware.
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose
Device >
Phone
). Re-enter the load displayed on the phone.
No default router
DHCP or static configuration did not
specify a default router.
•
If the phone has a static IP address, verify that the
default router has been configured. See the
“Network Setup Menu” section on page 4-4
section for details.
•
If you are using DHCP, the DHCP server has not
provided a default router. Check the DHCP server
configuration.
No DNS server IP
A name was specified but DHCP or static
IP configuration did not specify a DNS
server address.
•
If the phone has a static IP address, verify that the
DNS server has been configured. See the
“Network Setup Menu” section on page 4-4
section for details.
•
If you are using DHCP, the DHCP server has not
provided a DNS server. Check the DHCP server
configuration.
TFTP access error
TFTP server is pointing to a directory
that does not exist.
•
If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
•
If you are using static IP addresses, check
configuration of TFTP server. See the
“Network
Setup Menu” section on page 4-4
for details on
assigning a TFTP server.
TFTP file not found
The requested load file (.bin) was not
found in the TFTPPath directory.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose
Device >
Phone
). Verify that the TFTPPath directory contains
a .bin
file with this load ID as the name.
TFTP error
The phone does not recognize an error
code provided by the TFTP server.
Contact the Cisco TAC.
Table 7-2
Status Messages on the Cisco Unified IP Phone 6900 Series (continued)
Message
Description
Possible Explanation and Action