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Cisco 7925G User Guide - Page 113

Using the Quality Reporting Tool

UPC - 882658201943

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Troubleshooting Your Phone Using the Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information to your system administrator. Depending on configuration, use the QRT to: • Immediately report an audio problem on the current call • Select a general problem from a list of categories and choose reason codes Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.0 105

Section	Page
Quick Reference	3
Using the Phone	3
Shortcut Keys and Buttons	3
Softkey Definitions	4
Entering Text	4
Phone Screen Icons	4
Contents	5
Getting Started	9
Using this Guide	9
Finding Additional Information	10
Safety and Performance Information	10
Cisco Product Security Overview	14
Accessibility Features	14
Connecting Your Phone	15
Installing the Phone Battery	15
Charging the Phone Battery	18
Using the AC Power Supply to Charge the Battery	19
Using the USB Cable and USB Port on the PC to Charge the Battery	21
Powering On the Phone	22
Setting Username and Passwords	23
Entering and Editing Text	23
Accessories for the Cisco Unified Wireless IP Phone 7925G	24
Headset Information	24
Securing the Phone with a Lock Set and Cable Lock	26
An Overview of Your Phone	27
Understanding Buttons and Hardware	28
Understanding Phone Screen Features	31
Understanding the Home Screen Display	33
Understanding Feature Buttons and Menus	34
Accessing the Help System on Your Phone	35
Using Phone Buttons	36
Understanding Lines vs. Calls	36
Understanding Line and Call Icons	37
Understanding Out-of-Range Alerts	38
Understanding Feature Availability	39
Bluetooth Wireless Headset Support	39
Handsfree Profile Support on the Phone	39
Cleaning the Phone	40
Basic Call Handling	41
Placing a Call-Basic Options	41
Placing a Call-Additional Options	43
Answering a Call	45
Ending a Call	47
Using Hold and Resume	47
Using Mute	48
Switching Between Multiple Calls	49
Transferring Calls	49
Forwarding Calls to Another Number	51
Using Do Not Disturb	52
Making Conference Calls	53
Using Conference Features	53
Using Conference	54
Using Join	54
Using cBarge	56
Using Meet-Me	56
Viewing or Removing Conference Participants	57
Placing or Receiving Intercom Calls	58
Advanced Call Handling	60
Speed Dialing	60
Using Speed Dial and Fast Dial	61
Picking Up a Redirected Call on Your Phone	62
Storing and Retrieving Parked Calls	63
Logging Out of Hunt Groups	64
Using a Shared Line	65
Understanding Shared Lines	65
Using Barge to Add Yourself to a Shared-Line Call	65
Understanding Barge Features	66
Using Barge Features	66
Preventing Others from Viewing or Joining a Shared-Line Call	67
Using BLF to Determine a Line State	67
Making and Receiving Secure Calls	68
Tracing Suspicious Calls	70
Prioritizing Critical Calls	70
Using Cisco Extension Mobility	71
Using the Application Button	72
Using the Push to Talk Service	72
Using a Handset, Headset, and Speakerphone	73
Obtaining Headsets	74
Using Bluetooth Wireless Headsets	74
Using AutoAnswer	77
Changing Phone Settings	78
Customizing Rings	78
Customizing Volume Settings	79
Customizing the Phone Screen	80
Changing Keypad Settings	82
Using Any Key to Answer the Phone	82
Setting the Keypad to Automatically Lock	83
Changing the Keypad Tones	84
Viewing Your Network Profile List	84
Using Call Logs and Directories	85
Using Call Logs	85
Directory Dialing	86
Using Corporate Directory on Your Phone	87
Using Personal Directory on Your Phone	87
Cisco Unified CallManager Release 4.3 and Later	87
Cisco Unified Communications Manager Release 5.1 and Later	88
Using the Phone Book on Your Phone	90
Accessing Voice Messages	95
Accessing Your User Options Web Pages	96
Cisco Unified CallManager Release 4.3 and Later User Options Web Pages	96
Logging In to the User Options Web Pages	96
Subscribing to Phone Services	97
Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages	98
Accessing Your User Options Web Pages	98
Configuring Features and Services on the Web	99
Setting Up Speed Dials on the Web	99
Using Personal Directory on the Web	100
Setting Up Phone Services on the Web	103
Controlling User Settings on the Web	104
Controlling Line Settings on the Web	105
Using Cisco WebDialer	106
Understanding Additional Configuration Options	109
Troubleshooting Your Phone	111
General Troubleshooting	111
Viewing Phone Administration Data	112
Using the Quality Reporting Tool	113
Cisco One-Year Limited Hardware Warranty Terms	115