Dell Inspiron 1545 Dell™ Technology Guide - Page 335

3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 336), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Running the Dell Diagnostics" on page 281). 4 Include any accessories that belong with the item(s) being returned (power cables, software, guides, and so on) if the return is for credit. 5 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you. Retail Customers Systems purchased from a retailer are subject to the retailer's return policy. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (typically located on the bottom or back of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 336). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Getting Help 335