HP 3390 Service Manual - Page 226

Table 6-1 Alert and warning messages (continued) Event-log error message Control panel message Comm. error None Device error. [ ] to cont. None Device is busy. Try again later None Doc feeder jam Clear, Reload None Document feeder mispick. Reload Engine error press None 55.4000 Fax delayed - send storage full None Fax is busy Canceled send None Fax is busy Redial pending None Description Recommended action A fax communication error occurred between the all-in-one and the sender or receiver. Allow the all-in-one to retry sending the fax. Unplug the all-inone telephone cord from the wall, plug in a telephone, and try making a call. Plug the all-in-one phone cord into a jack for another phone line. Try a different phone cord. The all-in-one experienced an internal communication error. This is a warning message only. Job output might be affected. The all-in-one is currently in use. Wait for the all-in-one to finish the current job. A piece of media is jammed in the ADF tray. Open the ADF cover, clear the jam, close the ADF cover, and reload the paper into the ADF tray. The media in the ADF tray was Remove the media from the ADF not picked up. tray, and then reload it. The all-in-one experienced an internal communication error. This is a warning message only. Job output might be affected. The fax memory is full. Cancel the fax by pressing or Cancel. Resend the fax. You might need to send the fax in multiple sections if the error occurs again. The fax line to which you were sending a fax was busy. The allin-one has canceled sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the Redial if busy option is enabled. Check for a dial tone on the phone line by pressing Start Fax. Make sure that the phone is working by disconnecting the allin-one, plugging in a telephone to the phone line, and making a voice call. Plug the all-in-one phone cord into a jack for another phone line, and then try sending the fax again. Try a different phone cord. The fax line to which you were sending a fax was busy. The allin-one automatically redials the busy number. Allow the all-in-one to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. 204 Chapter 6 Troubleshooting ENWW