HP 3390 Service Manual - Page 244
Problems sending faxes, Cancel, on Start Fax
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Problems sending faxes Problem Cause Solution The document stops feeding in the middle of faxing. The maximum length of a page that you can load is 381 mm (15 inches). Faxing of a longer page stops at 381 mm (15 inches). Print the document on shorter media. If no jam exists and less than one minute has elapsed, wait a moment before pressing Cancel. If a jam exists, see Jams on page 177. Then, resend the job. If the item is too small, it can jam inside the automatic document feeder (ADF). Use the flatbed scanner. The minimum page size for the ADF is 127 x 127 mm (5 x 5 inches). Faxes stop during sending. The fax machine to which you are sending might be malfunctioning. Your telephone line might not be working. If a jam exists, see Jams on page 177. Then, resend the job. Try sending to another fax machine. Do one of the following: ● Turn up the volume on the all-inone, and then press Start Fax on the control panel. If you hear a dial tone, the telephone line is working. ● Disconnect the all-in-one from the jack in the wall, and then connect a telephone to the jack. Try to make a telephone call to verify that the telephone line is working. A communication error might be interrupting the fax job. Change the redial-on-communicationerror setting to On. The all-in-one is receiving faxes but is not If your all-in-one is on a PBX system, the Disable the detect-dial-tone setting. sending them. PBX system might be generating a dial tone that the all-in-one cannot detect. A poor telephone connection might exist. Try again later. The fax machine to which you are sending might be malfunctioning. Try sending to another fax machine. Your telephone line might not be working. Do one of the following: ● Turn up the volume on the all-in-one and press Start Fax on the control panel. If you hear a dial tone, the telephone line is working. ● Disconnect the all-in-one from the telephone jack and connect a telephone. Try to make a telephone call to verify that the telephone line is working. Outgoing fax calls continue to be dialed. The all-in-one automatically redials a fax To stop the redials while the all-in-one is number if the redial options are set to On. dialing, press Cancel. Faxes that you send are not arriving at the receiving fax machine. The receiving fax machine might be off Call the recipient to verify that the fax or might have an error condition, such as machine is on and ready to receive being out of paper. faxes. 222 Chapter 6 Troubleshooting ENWW