HP 3390 Service Manual - Page 245
Voice-call problems, Status, Pending, Standard
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Problem Cause Solution The originals might be incorrectly loaded. Verify that the original documents are correctly loaded into the ADF input tray or flatbed scanner. See Loading media on page 26. A fax might be in memory because it is waiting to redial a busy number, other jobs that are ahead of it are waiting to be sent, or the fax is set up for a delayed send. If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. Print the fax activity log and check the Status column for jobs that show a Pending designation. Faxes you send include a block of gray shading at the end of each page. You might be sending a fax from the flatbed scanner with the glass-fax size set incorrectly. Verify that the setting is correct. Faxes you send have data missing from You might be sending a fax from the the end of each page. flatbed scanner with the glass-fax size set incorrectly. Verify that the setting is correct. You receive a Low Memory error. You might be sending a fax that is too large, or the resolution might be too high. Try one of the following: ● Divide a large fax into smaller sections, and then fax them individually. ● Clear stored faxes to make more memory available for outgoing faxes. ● Configure the outgoing fax as a delayed fax, and then verify that it will send completely. ● Make sure that you are using the lowest resolution setting (Standard). Voice-call problems Problem The telephone or answering machine that is connected to the line is not receiving voice calls. Cause The fax cord might not be correctly connected. The answer mode or rings-to-answer settings might not be correctly set. The answering machine or telephone might not be functioning. The problem persists. Solution See the Getting Started Guide to check the installation. The all-in-one must be the first device connected to the telephone line. The rings-to-answer must be set higher than the answering machine setting. Connect the telephone or answering machine directly to the telephone line and determine if it works by itself. See the Fax chapter in the all-in-one user guide. ENWW Fax problems 223