HP 3390 Service Manual - Page 227

Table 6-1 Alert and warning messages (continued) Event-log error message Control panel message Fax memory full Canceling recv. None Fax memory full Canceling send None Fax recv. error None Description Recommended action Check that you are dialing the correct fax number. Check for a dial tone on the phone line by pressing Start Fax. Make sure that the phone is working by disconnecting the allin-one, plugging in a telephone to the phone line, and making a voice call. Plug the all-in-one phone cord into a jack for another phone line, and try sending the fax again. Try a different phone cord. During the fax transmission, the all-in-one ran out of memory. Only the pages that fit into memory will be printed. Print all of the faxes and have the sender resend the fax. Cancel all fax jobs or clear the faxes from memory. Note: Adding a memory DIMM does not help resolve this issue. During the fax job, the memory filled. All pages of the fax have to be in memory in order for a fax job to work correctly. Only the pages that fit into memory were sent. Print all of the received faxes or wait until all pending faxes are sent. Ask the sender to send the fax again. Cancel all fax jobs or clear the faxes from memory. An error occurred while trying to receive a fax. Ask the sender to resend the fax. Try faxing back to the sender or another fax machine. Check for a dial tone on the phone line by pressing Start Fax. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the all-in-one. Make sure that the phone is working by disconnecting the allin-one, plugging in a telephone to the phone line, and making a voice call. Turn off error-correction mode (ECM), and turn off V.34. Ask the sender to resend the fax. ENWW Control-panel messages 205