HP 3390 Service Manual - Page 240
Performance problems, Try the tips in this if s exit the all-in-one
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Problem Cause Solution The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, 4% to 6% moisture content. Open the rear output bin, or use longgrain paper. Skewed (crooked) print The media guides might be incorrectly adjusted. Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again. More than one sheet feeds at one time. The media tray might be overloaded. Remove some of the media from the tray. The media might be wrinkled, folded, or Verify that the media is not wrinkled, damaged. folded, or damaged. Try printing on media from a new or different package. The all-in-one does not pull media from The all-in-one might be in manual feed ● If Manual feed appears on the all- the media input tray. mode. in-one control-panel display, press to print the job. ● Verify that the all-in-one is not in manual feed mode and print your job again. The pickup roller might be dirty or damaged. Replace the tray 2 pickup roller. See Replacing the tray 2 pickup roller on page 42. The paper-length adjustment control in Adjust the paper-length adjustment tray 2 or optional tray 3 is set at a length control to the correct length. that is greater than the media size. Performance problems Try the tips in this section if pages exit the all-in-one, but have nothing printed on them, or when the allin-one does not print any pages. Problem Pages exit after the print cycle but are totally blank Cause Solution The sealing tape might still be in the print Verify that the sealing tape has been cartridge. completely removed from the print cartridge. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The all-in-one might be malfunctioning. To check the all-in-one, print a Configuration page. Certain media types can slow the print Print on a different type of media. job. 218 Chapter 6 Troubleshooting ENWW