HP 3390 Service Manual - Page 243
Check to determine whether the, by the computer.
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Problem Cause Solution The telephone line might not be working. Do one of the following: ● Increase the volume on the all-inone, and then press Start Fax on the control panel. If you hear a dial tone, the telephone line is working. ● Disconnect the all-in-one from the telephone jack, and then connect a telephone. Try to make a telephone call to verify that the telephone line is working. The all-in-one is not answering incoming A voice-messaging service might be fax calls. interfering with the all-in-one as it attempts to answer calls. Do one of the following: ● Disable the messaging service. ● Get a telephone line that is dedicated to fax calls. ● Set the all-in-one answer mode to Manual. In manual mode, you must start the fax-receive process yourself. ● Leave the all-in-one set to automatic mode and lower the rings-to-answer setting for the allin-one to a number less than the rings-to-answer setting for the voice mail. The all-in-one will answer all incoming calls. The all-in-one might be out of paper and the memory is full. Refill the media input tray. Press . The all-in-one prints all of the faxes it has saved in memory and then resumes answering fax calls. Faxes are not printing. The media input tray is empty. Load media. Any faxes that are received while the input tray is empty are stored in memory and will print after the tray has been refilled. The receive-to-PC option might be selected, and faxes are being received by the computer. Check to determine whether the computer is receiving faxes. Faxes are printing on two pages instead The auto reduction setting might not be Turn on the auto reduction setting. of one. set correctly. The incoming faxes might have been sent on larger media. Adjust the auto reduction setting to allow larger pages to be printed on one page. Received faxes are too light or are printing only on half of the page. The all-in-one ran out of toner while printing a fax. The all-in-one stores the most recently printed faxes. (The amount of memory that is available determines the actual number of faxes stored for reprinting.) As soon as possible, replace the print cartridge, and then reprint the fax. The fax that was sent was too light. Contact the sender and have the sender resend the fax after altering the settings. ENWW Fax problems 221