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HP F4280 User Guide - Page 128

Scan fails, Solution 2: Make sure your computer is connected to the product by a USB cable

UPC - 883585581313

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Troubleshooting Chapter 12 Scan fails Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure your computer is turned on • Solution 2: Make sure your computer is connected to the product by a USB cable • Solution 3: Make sure the HP Photosmart Software is installed on your computer • Solution 4: Make sure you have sufficient computer memory Solution 1: Make sure your computer is turned on Solution: Turn on your computer. Cause: The computer was not turned on. If this did not solve the issue, try the next solution. Solution 2: Make sure your computer is connected to the product by a USB cable Solution: Connect your computer to the product with a standard USB cable. For more information, see the Setup Guide. Cause: Your computer was not connected to the product by a USB cable. If this did not solve the issue, try the next solution. Solution 3: Make sure the HP Photosmart Software is installed on your computer Solution: Insert the product installation CD and install the software. For more information, see the Setup Guide. Cause: The HP Photosmart Software was not installed on your computer. If this did not solve the issue, try the next solution. Solution 4: Make sure you have sufficient computer memory Solution: Close all applications that are not in use. This includes applications that run in the background, such as screen savers and virus checkers. If you turn off your virus checker, remember to turn it back on after you finish your scan. If this problem occurs frequently, or if you encounter memory problems while using other applications, you might need to add more memory to your computer. See the user guide that came with your computer for more information. Cause: Too many applications were running on your computer. These applications occupied your computer memory. 126 Troubleshooting

Section	Page
Contents	3
HP Deskjet F4200 All-in-One Series Help	9
HP All-in-One overview	11
The HP All-in-One at a glance	11
Control panel buttons	12
Status light overview	14
Use the HP Photosmart software	15
Find more information	17
How do I?	19
Connection information	21
Supported connection types	21
Use printer sharing	21
Load originals and load paper	23
Load originals	23
Choose papers for printing and copying	23
Recommended papers for printing and copying	24
Recommended papers for printing only	25
Papers to avoid	25
Load paper	26
Load full-size paper	26
Load photo paper	28
Load index cards	29
Load envelopes	30
Load other types of paper	31
Print from your computer	33
Print from a software application	33
Make the HP All-in-One the default printer	34
Change the print settings for the current job	34
Set the paper size	34
Set the paper type for printing	35
View the print resolution	35
Change the print speed or quality	36
Change the page orientation	36
Scale the document size	37
Change the saturation, brightness, or color tone	37
Preview your print job	37
Change the default print settings	38
Printing shortcuts	38
Create printing shortcuts	39
Delete printing shortcuts	39
Perform special print jobs	40
Print a borderless image	40
Print a photo on plain paper	41
Print a photo on photo paper	42
Print using Maximum dpi	43
Print on both sides of the page	44
Print a multiple-page document as a booklet	45
Print multiple pages on a single sheet	47
Print a multiple-page document in reverse order	48
Reverse an image for iron-on transfers	49
Print on transparencies	50
Print a group of addresses on labels or envelopes	50
Print a poster	51
Print a Web page	51
Stop a print job	52
Resume a print job	53
Use the copy features	55
Make a copy	55
Stop copying	56
Use the scan features	57
Scan an original	57
Edit a scanned image	59
Edit a scanned document	59
Stop scanning	59
Maintain the HP All-in-One	61
Clean the HP All-in-One	61
Clean the exterior	61
Clean the glass	61
Clean the lid backing	62
Print a self-test report	63
Work with print cartridges	63
Handle the print cartridges	64
Check the estimated ink levels	65
Choose the right print cartridges	65
Replace the print cartridges	66
Use ink-backup mode	69
Ink-backup mode output	69
Exit ink-backup mode	69
Store the print cartridges	69
Align the print cartridges	70
Clean the print cartridges	71
Clean the print cartridge contacts	71
Clean the area around the ink nozzles	74
Remove ink from your skin and clothing	76
Shop for ink supplies	77
Troubleshooting	79
View the Readme file	79
Hardware setup troubleshooting	79
The product will not turn on	80
Software installation troubleshooting	84
Uninstall and reinstall the software	87
Paper jams	88
Information on paper	90
Print cartridge troubleshooting	90
Information on print cartridges	91
Resolving print cartridge problems	92
Resolving print cartridge error messages	92
Print quality troubleshooting	95
Wrong, inaccurate, or bleeding colors	96
Ink is not filling the text or graphics completely	99
The printout has a horizontal band of distortion near the bottom of a borderless print	100
Printouts have horizontal streaks or lines	102
Printouts are faded or have dull colors	103
Printouts seem blurry or fuzzy	105
Printouts are slanted or skewed	107
Ink streaks on the back of the paper	107
Print troubleshooting	109
Envelopes print incorrectly	109
Borderless printing produces unexpected results	110
The product is not responding	110
The product prints meaningless characters	113
Nothing happens when I try to print	114
The margins are not printing as expected	116
Text or graphics are cut off at the edge of the page	118
A blank page came out while printing	119
Copy troubleshooting	121
Nothing happens when I try to copy	122
Parts of the original do not appear or are cut off	124
The printout is blank	126
A borderless copy has white space around the edges	127
Scan troubleshooting	127
Scan fails	128
Text is incorrect or missing	130
Errors	131
Flashing lights	131
Product messages	134
Mechanism error	135
Scan errors	136
Unable to print	150
Product might not be correctly installed	155
Product was not found	159
Product could not find available scan destinations	163
Error occurred while communicating with the product	165
File messages	169
Supported file types for the HP All-in-One	170
General user messages	170
Cannot crop	171
Paper messages	172
Out of paper	173
Power and connection messages	177
Communication test failed	178
Two-way communication lost	179
Print cartridge messages	180
The print carriage is stalled	182
Need alignment or alignment failed	186
Print cartridges missing or not detected	188
Incompatible print cartridges	192
Print cartridge problem	195
HP warranty and support	203
Warranty	203
Print cartridge warranty information	203
Support process	203
Before you call HP customer support	204
HP support by phone	204
Phone support period	205
Placing a call	205
After the phone support period	205
Additional warranty options	205
HP Quick Exchange Service (Japan)	206
HP Korea customer support	206
Prepare the product for shipment	207
Pack the product	207
Technical information	209
Specifications	209
Notice to Windows 2000, Windows XP x64 Edition, and Windows XP Starter Edition users	210
Environmental product stewardship program	210
Paper use	210
Plastics	211
Material safety data sheets	211
Recycling program	211
HP inkjet supplies recycling program	211
Energy consumption	211
Disposal of waste equipment by users in private households in the European Union	212
Regulatory notices	213
FCC statement	213
Notice to users in Korea	213
VCCI (Class B) compliance statement for users in Japan	214
Notice to users in Japan about the power cord	214
Noise emission statement for Germany	214
Toxic and hazardous substance table	214
HP Deskjet F4200 All-in-One Series declaration of conformity	215